All in all, it’s a a bad casino site. Nobody reaches out to you if you win a big sum they just ignore you. They don’t let you redeem. They lock your redeem where you can’t even access it. I want 4600... See more
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BEWARE this site is operated by the same people who run Mr Spin and Mfortune. Happy to let you deposit money but want an unreasonable amount of "proofs" before they'll let you make any kind of reasona... See more
Company replied
I had some free non deposit spins on this site, didn’t put a penny in came out with £160 after meeting there bonus wagering requirements and it went into my bank in about 3 days of me sending them pro... See more
Company replied
Won £503. Withdrew £200 as it wouldn't let me withdraw more than that. Received £50 and have been told the remaining £150 has been void!!! Absolutely ridiculous, it clearly stated cashable amount, no... See more
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Company details
Written by the company
Cashmo Casino is all about exciting original mobile slots games, great free casino bonuses and top mobile gaming! Join us and let the fun begin.
Contact info
Halesowen, United Kingdom
- 01384 885040
- support@cashmo.co.uk
- cashmo.co.uk
You should know
1.7
Bad
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never answer when you contact them on…
Never answer when you contact them on chat or e mail rubbish site do not use
4 April 2020
Unprompted review
Reply from Cashmo
Dear Hazel,
We're sorry to hear you have been unable to reach us. However, we do have agents immediately available 24/7 to respond to queries via Live Chat. We do also have an email team, who will aim to respond to your query within 24 hours, they can be reached at support@cashmo.co.uk. Please contact us at your earliest convenience to resolve your query.
Best Wishes,
Cashmo
SCAMMERS
SCAMMERS. DO ALL THEY CAN TO KEEP MONEY. DO NOT PLAY. Total fraudsters. I WON £300 WILL ONLY PAY £50. STILL NOT BEEN PAID WITHDRAWN A WHILE AGO. BOYCOTT THIS COMPANY
18 March 2020
Unprompted review
Reply from Cashmo
Hi Thomas,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.cashmo.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo
Great casion really good customer…
Great casion really good customer service will definitely refer to friends and family
18 March 2020
Unprompted review
Reply from Cashmo
Hi Olivia,
Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/
Best wishes,
Cashmo Casino
I would not recommend
Withdrawals are so LONG definitely not worth the wait👍🏼
16 March 2020
Unprompted review
Reply from Cashmo
Hi Cal,
We are sorry to hear you are unhappy, we do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission. Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo
Reply from Cashmo
Hi Darren,
Thank you for your feedback and your 5*review!
We love to see you are enjoying our games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/
Best wishes,
Cashmo Casino
Withdrawal and site
Site games is excellent but with withdrawal is problem so u can max withdrawal 50 pound per wining bonus without deposit I make 2 times 50 each. And they say that one 50 can't paid. And next one im cancelled my self. So i didn't get back that 50. If someone wanna more information please text me i will send u
22 February 2020
Unprompted review
Reply from Cashmo
Hi Nera,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://www.cashmo.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo
Fantastic site highly recommended x
21 February 2020
Unprompted review
Reply from Cashmo
Hi there,
Thank you for your feedback and your 5*review! We are delighted to hear you are enjoying our games, we do hope they prove lucky for you.
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/
Best wishes,
Cashmo Casino
Absolute joke!!
Absolute joke!!! How can 40 x wagering of 80p won on free spins equate to £5600 to play before you can withdraw ???? Absolutely pointless bonus
17 February 2020
Unprompted review
Reply from Cashmo
Hi Michelle,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Cashmo, this is 40x.
There is no wagering requirements on players own deposits.
Should you require any assistance our Contact Centre team are available by calling 01384 885040.
All the best,
Cashmo
The only thing you get to do is have…
The only thing you get to do is have the deposit more money flashing every 1/ minute because this site doesn't pay out a penny
Rubbish, avoid at all costs.
11 February 2020
Unprompted review
Reply from Cashmo
Hi John,
We are sorry to hear you are unhappy.
We would like to assure you that we are authorised and regulated by the UK Gambling commission and therefore all our games are tested before being released.
We do use a random number generator so unfortunately, it can sometimes be the case that you have a losing run, we do have many happy winners and we hope that you will be joining them soon!
Wins can never be guaranteed, it’s all down to luck, we hope yours improves.
All the best,
Cashmo
Two words to describe this casino “Dog poo”
Worst casino I have ever played on the chances of actually winning anything is slim to none. You might as well go to the toilet go for a wet poo then wipe your bottom with your money. Please avoid this legalised form of mugging. Just a gateway into your bank account. Stay away! Rigged poohole. Peace out 😘
Thanks for replying but aren’t 95% of all reviews about you negative 😂 Stay away everyone!! Big con!
10 February 2020
Unprompted review
Reply from Cashmo
Hi Katrina,
We are sorry to hear of that and can assure you that this is not the case.
We are authorised and regulated by the UK Gambling commission and therefore all our games are tested before being released.
We do use a random number generator so unfortunately, it can sometimes be the case that you have a losing run.
Wins can never be guaranteed, it’s all down to luck.
Best of luck,
Cashmo
Amazing fair and immensely entertaining…
Amazing fair and immensely entertaining with extra bonus chances to win
7 February 2020
Unprompted review
Reply from Cashmo
Hi Les,
Thank you for your feedback and your 5*review!
We love to see you are enjoying our games!
Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/
Best wishes,
Cashmo Casino
Reply from Cashmo
Hi Jennifer, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for in the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/ Best wishes, Cashmo Casino
Don’t payout
So I won £200 after I deposited and on that deposit I won a £3.00 bonus now they won’t payout because I won the money on the bonus they have said bunch of con men
4 February 2020
Unprompted review
Reply from Cashmo
Hi Lynn,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. For further assistance our Contact Centre team are available by calling 01384 885040.
All the best,
Cashmo
I have spent a bit of money on this…
I have spent a bit of money on this site and actually won nothing, deposited £30 and did not get one win. Funny but as soon as I deposited they sent message bout another bonus on my next deposit.... u have got to be joking am done.!!! Do not trust this site it pays minimal and doesn't seem quite right.
2 February 2020
Unprompted review
Reply from Cashmo
Hi Lorraine,
Sorry to hear you haven't had much luck, wins are entirely random, so unfortunately, it can sometimes be the case that you have a losing run. All our games our independently audited to ensure fairness before release. We hope your luck improves.
All the best,
Cashmo
Great site just withdrew 200 would…jamie Stockport
Great site just withdrew 200 would recommend not to many games but the one are decent enough
2 February 2020
Unprompted review
Reply from Cashmo
Hi Jamie, Thank you for your awesome feedback! We are glad you are enjoying our games! Congratulations on your withdrawal! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/CashmoCasino/ Best wishes, Cashmo Casino
Withdrew money on 15th January & still…
Withdrew money on 15th January & still haven’t received payment, asked me for ID & Address, which was sent and they said fine, it has now been 10 days so I don’t understand why I haven’t received!
25 January 2020
Unprompted review
Reply from Cashmo
Hi Tom,
We are sorry to hear you are unhappy, in general we do advise 3-4 working days for withdrawals to reach our banking team, once this time has elapsed you will get a text message update as it could be additional information is required.
During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission.
Once ID has been received we will certainly keep you updated via SMS.
Should you require any assistance our Contact Centre team are available 24 hours a day by calling 01384 885040.
All the best,
Cashmo Casino
Avoid this casino pop up UNFAIR Casino
Avoid this casino another pop up UNFAIR gambling website does not follow UK restrictions as I should be on a Gamstop registered games seem totally unfair and free spins are pointless you will never win stick to big name gambling websites although these parasites make a living off is mugs
- £40 what a fool
24 January 2020
Unprompted review
Reply from Cashmo
Hi Jake,
Sorry to hear this.
We would like to advise that Cashmo and GAMSTOP do work together to help support people who feel they are spending more than they would like to.
If you have registered with GAMSTOP and feel that this exclusion has not carried over we would urge you to contact us at your first convenience, our Contact Centre team are available 24 hours a day by calling 01384 885040, or text the word ‘HELP’ to 84988 and one of our team will call you back.
All the best, Cashmo
Scam avoid.unable to withdraw funds and…
Scam avoid.unable to withdraw funds and require over the top id verification.
Just fraud to be honest. Complaining to gambling commission & papers
21 January 2020
Unprompted review
Reply from Cashmo
Hi there,
Sorry to hear this. During the lifetime of the account some players will be asked to provide us with ID. This is so we can ensure we are paying the funds to the right person and is required by the UK gambling Commission. Should you require any assistance our Contact Centre team are available by calling 01384 885040.
All the best,
Cashmo
Amazing app
Amazing app, fun games and good promotions to help you use the game before spending any money!
21 January 2020
Unprompted review
Reply from Cashmo
Hi Andrea, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming Cashmo Casino
would not allow me to withdraw my…
would not allow me to withdraw my winnings even though they had 7 forms of proof linking me my address, phone, bank, drivers licence, 3 letters i don't just rate them bad i would highly advise going anywhere near there casino as what they re doing is disgusting
i tagged trust pilot into my last e-mail, to you guys its funny how you went and replied to everyone but you still have not payed me my withdraw payment after receiving uk drivers licence, phone bill without financial amount, letters from Adrian flux and Lloy,d pictures of bank banks card front and back yet you still refuse to issue my winnings and i advised your terms and condition's towards wanting to know financial numbers are viod as under the uk gaming commission i don't have to provide you that information unless you made me give you them details before my first deposit and you failed to do that as a company based in the UK you should be ashamed and have your licence removed
7 January 2020
Unprompted review
Reply from Cashmo
Hi Gaz3k,
Sorry to hear you are unhappy.
Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used.
We need to ensure funds are protected and the winnings are being paid to the correct person.
All documents sent to us are kept private and confidential.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 885040, or you can request help from within your game menu.
All the best,
Cashmo
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