Cashmo Reviews 

I have had problem with my withdrawal since December. I made a complaint to their customer service department and I had to say they dealt really quickly and professionally. I spoke to one of their customer service agent called Daniel and I received a excellent service..he guided me through all the things and he explained to me the problems..I would like thank him for helping me sort it this problem. I have received the money from cashmo. They were really helpful and very efficient. If anyone has problem with withdrawal please call their customer service and ask for Daniel..he would solve your problems or at least give you a best advice!!!

Absolute disgrace. EVERYTIME I request a withdrawal i’m told within 1 working day it will be processed. The next working day I receive a text to say additional info is required to process it. Waste more time on live chat to be told no ID is required, as my ID that is already on my account has automatically been reapplied and the message is an automated message. Then i’m told now I’ve got to wait another working day for my withdrawal to be processed, which if on a weekend would be a Monday. Even though they say the automated message won’t affect timescales it does as you have to wait another few days for them to process it. Absolute joke, they just waste time and your withdrawal is never processed in 1 working day. Customer service is shocking same message no matter who you speak to so somehow obviously automated responses that the type back to you. Nothing but hassle to withdraw.

Had nothing but problems with Cashmo, trying to withdraw my winnings is a shambles, been on live chat and on the phone, different people telling me different things. Had one person tell me to send a PDF of an online bank statement then when I did came back saying it wasn’t good enough.account has been banned been asked to send certain ID over sent over everything they asked for came to letters and anything I sent wasn’t good enough.DONT WASTE YOUR TIME OR MONEY (won over 3k on paddy power before Xmas and they put it straight into my cash card no questions)

Don't know why but the wins seem tiny example 90p stake on slot hit a win big win flashes up I think oh great and it's like £3 lol every other site I play on big win starts around £20 upwards for that kind of stake happened so many times don't know if it had anything to do with fact I was playing on free spins but how people can ever withdraw anything substantial from wins like that is beyond me haha

Joined Deposited £5 withdraw £300 sent in id after speaking to live help everytime I contacted live help for update on progress all were very very helpful and efficient. Got text today saying withdraw processed so just waiting on winnings very impressed with this site. Definitely now have a customer for life.

Never ever had problems with getting my winnings. Tbh it's in my bank before I get the notification text! Excellent team.👍👍👍

Another shocking experience. Still waiting on my money . Withdraw it on Friday when spoke to the live chat tonight with your customer service advisor was told i have to wait for a processing message then wait another 1-5 days for my money and this processing message can take 2 days aswell??? This is surely incorrect?? Everyone saying fast payout why isn't mine this way ?? Don't get why I have to wait for it to be processed either as my Id documents were verified in a chat with an agent well before I tried to withdraw.

Just waiting for £30 win from sign up bonus put in for on Monday 1st and told will be processed by the 4th. Sent documents Monday also. I will update if I actually get the winnings.
UPDATE I got the text Thursday afternoon saying they have processed my withdrawal, I just checked my bank Friday 6am and the money is already in. I won this purely off free sign up spins.

I literally don't know why people are slandering this company. THIS IS THE BEST website I've been on, and no this isn't a fake review from a bot. Cashmo has been super easy, helpful and quick for my £400 in the account! Thanks guys your great!

- chloe

Great casino love the pirate game it’s really enjoyable I got upto £180 from £10 so I decided to have my first ever spin at £20 and it paid out £46 double plus back . In the end I collected £150 no hassle was in my bank 3 hours later . Very good casino I’ve had trouble with others who just want more and more documents. I definitely recommend you have a go they seem fair 5*****

Don't use mobile popup , only use card.

Used my card a few times and lost. Then I topup a bit using my phone and win.

They now want me to send next months bill then the following months bank statements to show I paid it before releasing my money. THATS 2 months . I only won £33 . Bloody joke of a company. They have no complaints procedure and avoid all questions

This is the worse company. I won 400£ 2 months ago , I sent all the documents, everything was verified and now they told me I lost my 400£ because of terms and conditions. CASHMO STEAL MY MONEY. I WILL MAKE A COMPLAINT ON GAMBLING COMMISSION AND IBAS .
DISGUSTING COMPANY AND IS ALL FAKE REVIEWS BECAUSE THIS COMPANY NEEDS TO CLOSE.

One my kids were playing with my phone and added £30 from my phone bill and when I realised I tried to withdraw to pay back to my bill,and that's where my problems start i had made withdrawls before this and all went fine but this one was in March 2021 we are now in nearly August and I keep getting the same useless emails about every 2 months from them,asking for all my personal details again and then say congrats on win when I explain it was not a win and I want the money withdrawn they say you must provide id all the id was exactly what was asked for back in March and all was rejected has been each time it was uploaded I now no longer have the phone,they are pure scammers who don't want to give you your own money back I would see the point if it was theirs but its not its actual my money not winnings of any sort I have also gone onto check if maybe had been paid back into the account but hasn't and even thou they clearly have my bank card details on the site when I click edit card details it flashes up there is no card on file yet can clearly see the details there.its ridiculous that it has taken this long and the same stupid emails for the same details and still they havent gave me it back yet.STAY WELL CLEAR is all I can say I wouldn't even give them a star I am now looking into if there is some sort of ofcom thing for gambling thy need to look into this lot

Update-was emailed by someone after this review who was told I no longer with this company for my bill and they expect me to go to all the hassle of trying to get q copy of my bill off the company who my account is now closed with like in August so yes nearly a year onwards and they still haven't given me back MY money and aren't even replying to me anymore.

Well my account has been opened years deposited over 1k I finally won and was 7.5k withdrew it then it got messy 7 different identifications including identification from third party deposit which they accepted then they wanted a hooyu live check which i did and was accepted I saved all screen shots saying they were fine with third party deposits and even 2 weeks after still waiting for withdrawal I could still deposit then they wanted a skpe call I put my foot down here I have speech impairment and anxiety so I refused I could still deposit at this point went on 4 days ago ACCOUNT BANNED I have sent 10 emails no reply and no money recieved

I don't usually write reviews but happy to regarding Cashmo, especially because of the fact I see them getting stick from some reviewers.
I was initially slightly suspicious but all my suspicions turned out to be unfounded.
I find their games pay out better than the major online sites ie Coral, Labrokes, Will Hill, etc.
Trouble is if you accept the free spins you have a lot of wagering to complete.
I deposit, don't accept the free spins and that way when I'm up I can withdraw when I like.
Never had a problem with any withdrawal.
So in my opinion from making several deposits and withdrawals now everything is well above board here.

I had never had a problem with Cashmo, their games seemed fair and withdrawals had never previously been a problem. UNTIL.
I had won 2.6k . I submitted all my documents. I was told this was fine and a withdrawal was on its way, money never turned up... they requested more, I gave them everything including bank statements.
I then had a call from their banking team and gave them everything they needed.
I then found my account was banned! I called and they said they could not tell me why but they were still going forward with my withdrawal. i emailed support and complaints and only received one reply asking for my details, no reply weeks later. I called a few times checking and was only told its with the appropriate team. THEN told I wouldn't have to wait longer than the 6th for them to review my withdrawal, this came and went. Called back and they said they cannot give me any more information but that I'll have to wait????
Months of nothing?! I'm probably going to have to take this further to receive my money.

I took part in a Skype security call and haven't been contacted since. There is not a single thing I have been asked to present that I have not been able to, currently with a resolver.

Not happy with this site, they give you free spins, you wager it and deposit, yet when it comes to withdraw they don’t want to pay! Uploaded various asked for documents 5 times now! Emailed support with no response and chat just says they will note it! Tried ringing every day for a week and no one ever answers!! Been totally put off by this service and site!!!

Doesn’t reply to emails. Customer service that only works in the early hours. Try to verify ID only to be asked for more and more forms but my account is now frozen so can’t upload anything! Avoid these scammers EDIT- Cashmo have since reported my review as being false! Just emailed screen shots that prove otherwise!! Avoid these!
EDIT- Cashmo should be named CASHNO as they are still refusing to payout my winnings even after providing ALL the documents requested!

2nd review (after some 'in the interest of fairness') Same as the rest of intouch games...always up to £8-9 then dead slots....get a bonus, cool, if you like either real high wagers that wont be completed, or, complete the wagering, be left with a few quid & dead spins on every game after...same EVERY time...i honestly dont believe people win big, that is unless they are new customers (thats the only time ive EVER won more than a £10) & even £10 is hard to get, they hate giving things away, deposit £3 or £5 & once outta every 10 times youll get a £10, rest of the time not a chance & conveniently the free withdraw is £10+ everything under has a £3 charge (ok then what bs, again a ploy to make people keep spinning, whos guna want £6 of a £9 win?? Really??).....wouldnt waste money on this at all....only thing this casino has over other more well known sites, is the smaller wins come more often, so ya fiver lasts a lil longer....shouldnt call it gambling, might aswell be Pay-To-Play!!!

Never won on this intouch site, despite making deposits & over 6months of bonuses & free monthly games...worst one for real...even the games act diff (intouch like to reuse over there sites) & i swear they pay out diff too....

Dont believe me, play them & see...rigged AF on bonuses & deposits under a tenner....(30p spins, 5 bonus games, most won £1.50p.....absolute joke, really is)

Well done cashNO, you've successfully LOST another customer..

Also while here, a 4star review?? Really?? Blates trying to rig trustpilot too with fake bot spam 😂😂😂)

EDIT: reply to cashmo: obviously you cant find my account, i never posted my username or phone number, this is a public place, im not in the habit of dishing out my personal info in public, i can assure you im reviewing the right website/mobile app, ive offered proof of my account to trustpilot as they requested & tbh wether you believe me or not is irrelevant, this is a review site & thats what ive done, left an honest review of my experience. You really expect me to come to you with my woes, to be blagged off with random number generator rubbish & oh you must just be on an unlucky run...really lol thats funny 😂 WHEN i have an issue with a game (like a game not loading for example) then i will contact you directly, but the fact that you have fairly rubbish games & i leave a review about it, doesnt mean i wanna jump through your hoops just to end up being told its all me & must be my fault.....when in reality majority of the time your slots are rigged & rigged blatently, like (an example) oh i just spun £20 with no wins, then on my last spin i get a bonus game, scratch it & see, oooo better luck next time, or 5 free spins & they all lose.
Take the bad review & be graceful about it, most know gamblings a mugs game, run by licensed crooks 😂