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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the quick and easy application process, and the fast transfer of funds. Many people appreciate the straightforward payment process and the helpfulness of the customer service team and staff. However, some people were dissatisfied with the customer service, describing interactions as unpleasant and unhelpful. A few other people also felt that the application process was not as quick or simple as advertised, mentioning requests for extensive documentation and manual processing.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and speed of... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the ease and speed of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and speed of... See more

Customer service

Users describe positive interactions with customer service, highlighting their efficiency, helpfulness, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service! So quick and funds transfer same day!They helped me when others didn't! I've been using their services since last year, they've never let me down, even though my credit s... See more

Company replied

Rated 5 out of 5 stars

Am so grateful that cashfloat helped me out after other companies wouldnt. Easy to apply for superfast payout and everything was explained in full so no nasty surprise hidden fees or charges. Would hi... See more

Company replied

Rated 5 out of 5 stars

Amazing service. I needed funds at short notice, contacted these guys again, as I’ve used them in the past. Another straightforward experience. Applied Mon evening and had to provide a few more detail... See more

Company replied

Rated 5 out of 5 stars

The repayment process was simple and the application process was quick and easy. The only recommendation I would make is to allow people to take smaller loans than the standard £250 being as this is a... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Loan Agency

Written by the company

Our loan application process is available 24/7 through our secure website. We strongly recommend taking your time when completing the form - accurate and complete applications are much easier to process and more likely to be approved. We’ve worked hard to make the online application as simple and user-friendly as possible, so you can apply quickly and confidently. Our UK-based support team is here to assist you at every step of the way. If you need any guidance or have questions, please don’t hesitate to reach out on 0203 757 1933.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Really easy to fill out the form online…

Really easy to fill out the form online straight and forward he definitely uses them again. I’m a first-time customer.

6 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Suraiya,

Thank you for taking the time to share your feedback! We’re so pleased to hear that your first experience with Cashfloat was simple and straightforward.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

The application process straight…

The application process straight forward and staff were really helpful and professional. Have been a client and would always recommend then to friends.

5 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Alex,

Thank you for your kind words! We’re glad you found the process clear and professional, and we really appreciate your continued trust and recommendations.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Cashfloat

The whole process from application, decision and funding was smooth and quick.
Very helpful for emergency situations.

4 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for your lovely review! We’re delighted to hear that the process was smooth and quick and that we could help in an emergency.

We look forward to supporting you through life’s short-term challenges again in the future, should you need it again.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Needed the extra to cover a car repair…

Needed the extra to cover a car repair that was £1250 and was £250 short. Easy to use and easy website to check repayments and I’d liked that if you paid early the interest to pay back went down. Would definitely use again if I needed. Car is fixed! Thanks

3 November 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for taking the time to leave us a review! We’re really glad we could lend a helping hand when you needed support with your car repair.

It’s great to hear that you found our payday loan process easy to use and appreciated the flexibility of early repayment.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Helped me out so much when I needed…

Helped me out so much when I needed them. I’d definitely recommend and use them myself next time. Keep up with your payments and get the help you need

31 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Andile,

Thank you for your kind review. We’re so happy to hear we could help you when you needed it.

We look forward to lending you a helping hand again in the future, should you need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Thank you all for transparency and…

Thank you all for transparency and kindness. You have helped me massively and I highly recommend.

31 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Theresa,

Thank you for taking the time to share your feedback. We’re thrilled to hear that you found our team transparent and kind - it really means a lot to us.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 3 out of 5 stars

Had two loans from them before all…

Had two loans from them before all good.. payment made on time.
Applied recently with a better credit score and less debt then the times before only to be rejected without explanation. Makes absolutely no sense 🤷.

30 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Michael,

Thank you for your review. We understand it can be disappointing to be declined after previous successful loans. Please rest assured that every payday loan application is reviewed individually based on the most up-to-date information available, and approval can’t be guaranteed each time.

We’re so sorry we weren’t able to help on this occasion, but you’re welcome to apply again in the future.

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

Fantastic response and funds in account…

Fantastic response and funds in account outside if working hours.
Friendly service and supportive

26 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Yvette,

Thank you for your wonderful feedback! We’re so pleased to hear that you found the process quick and efficient, and our support team friendly and supportive.

All the best,
The Cashfloat Team

Rated 1 out of 5 stars

Pathetic customer service

Pathetic customer service. Uploaded all ID & info required. Booked call back - didn’t happen. No answer when called them. No replies to emails..

28 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Victoria,

Thank you for your feedback - it is very important to us.

We’re sorry to hear about your experience and that you had difficulty reaching us. We always aim to respond as quickly as possible, and your comments have been shared with our team to help us improve communication.

We’re also reviewing your application history to ensure we learn from this and do better moving forward.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Absolutely fantastic I did a quick…

Absolutely fantastic I did a quick online application and got a decision in 30 mins got money till pay day was worried loan will help me out thank you I diffo use these guys again

28 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Gurchran,

Thank you for your great review! We’re really pleased to hear that your payday loan was approved quickly and helped you out when you needed it.

We look forward to lending you a helping hand again in the future.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Brilliant service

28 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Joanhyde,

Thank you for your kind words! We’re glad you had a brilliant experience and that everything went smoothly.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Very quick

Very quick easy application process good company

26 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for your review. We’re pleased to hear you found our application process quick and straightforward.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Fast

Fast, easy service with great communication. Interest rates are high but understandable, as it’s an option for those who may not qualify for standard loans.

25 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Georgina,

Thank you for your thoughtful review. We’re glad you found the process fast and straightforward, and we appreciate your understanding about interest rates - payday loans are designed for short-term, emergency use only.

All the best,
The Cashfloat Team

Rated 2 out of 5 stars

Extortionate interest rates yet quick…

Extortionate interest rates yet quick and easy to apply and receive loan, if not manage could spiral into further debt, only used as a last resort

24 July 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi James,

Thank you for your honest feedback. While payday loans can sometimes seem expensive, they are designed only for short-term use in emergencies, and we make every effort to be transparent about costs.

We’re glad you found the process quick and easy.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Fast and easy process!!

Fast and easy process!!! Excellent Customer Service!!!

20 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Victorija,

Thank you for your kind words! We’re delighted to hear you had a fast and positive experience with our team.

We’re happy we could lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Cash in account within an hour👏

My credit score is not very good. I applied for a loan at 11am, cash in my account 12pm the same day. Really good service and solid repayments. Spoke to a lovely woman on the phone too. 10/10 service

21 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Danny,

Thank you for your detailed review. We’re so glad we could help when you needed quick support, and that our team made the process easy for you.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Helpful

Great...helpful..
Fast decision .

21 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Anilkumar,

Thank you for your great feedback! We’re pleased to know you found the process fast and helpful.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Really great experience

Really great experience, fast and easy. Thank you

20 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Lydia,

Thank you for taking the time to leave us a review. We’re delighted to hear you had a great experience and that everything went smoothly.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Service is very good and very easy.i…

Service is very good and very easy.i will recommend my all friends

20 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Romas,

Thank you for your kind words! We're so glad you found the process easy and the service helpful.

We’re happy we were able to lend you a helping hand.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Great support and quick processing of…

Great support and quick processing of the funding once approved , just spot on within an hour 👏

19 October 2025
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thanks so much for your review! We’re really pleased to hear that you found the short term payday loan process quick and smooth.

We look forward to lending you a helping hand again in the future, should you need it.

All the best,
The Cashfloat Team

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