I've really liked Casetify in the past when I had an iPhone. I didn't buy a Casetify case when I got my Samsung Z fold 7 because I saw no cases with a hinge protector. Now two broken cases later I'm b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a wide variety of cases and I know they're of high quality due to others in my circle having them. Navigating the website was a bit of a pain however as it never seemed to remember the phone... See more
I received my MagSafe phone case when expected. The MagSafe ring works perfectly, the print reproduction is excellent, and the case seems high-quality. The one thing I’m not crazy about aais that the... See more
Great products, really cool designs, is bit on the pricy side but i would rather get a product that is really durable like Castify products than getting something that isn't made that well.
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
154K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CASETiFY
Hello there,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Hermione @ CASETiFY
Reply from CASETiFY
Hey there!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Hermione @ CASETiFY
Excellent service attitude
Excellent service attitude
Fast processing speed
Very satisfied
20 March 2026
Bad quality
Bad quality, My phone case starts to crack along the edges after less than or a little over a year.
29 April 2026
Reply from CASETiFY
Hey there!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Hermione @ CASETiFY
Paint chips off then edges came undone
21 April 2026
Reply from CASETiFY
Hey there!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Hermione @ CASETiFY
Easy to find the case I wanted and good…
Easy to find the case I wanted and good quality cases! My brother has one and I’ve been wanting one forever, highly recommend these cases.
29 April 2026
It was the easiest online shopping I've…
It was the easiest online shopping I've done in a while. My son wants the case for his birthday so he sent the link. I was able to go right in and order!!! Thanks
29 April 2026
Casetify is the only company I trust to house my phone!!!
I love the customizable options for each case, great website with an easy-to-navigate interface!
20 March 2026
Reply from CASETiFY
Hi LC,
Thank you for your feedback.
We understand your concern. We take pride in making protective yet stylish tech accessories, while providing support for our global community of homegrown artists. Any time you order a case on our website, it is made-to-order just for you and a portion of the sales for many of our cases go back to the artist who designed it.
To be eco-conscious we use a print-on-demand model ensuring our customers get the highest quality products without any overproduction or excess waste. Each case is hand-inspected from corner to corner and made with durable, sustainable materials, for premium protection for all your tech devices. The value goes beyond just a phone case. We hope this context helps.
However, if you are not satisfied with your purchase, we certainly can arrange a return for exchange or refund,
within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable). We only accept one-time exchange.
And as always, if you have any questions or would like to share with us your feedback – we would love to hear from you!
Thank you very much and have a nice day!
Regards,
Brooke@CASETiFY
Everything’s great
Everything’s great. I just didn’t couldn’t find any shipping info. But that could be a me issue 🤷♀️
25 April 2026
Best protective cases
Best protective cases. I have been using casetify for all my phones. Not only are they are protective but also colorful cases. No other phone case companies have the options that casetify offers. People are always going complamenting me on the case. When I tell them it’s a protective casetify case. They’re impressed.
Always will use casetify
29 April 2026
Unprompted review
Very good product
28 November 2025
Worth the buy! I will not change case in a long time. Thank you Casetify!
The order is packed well and received it without tampering. The product quality is superb. This is my first time ordering from Casetify and it is for an expensive phone I want to keep protected, and the product delivers. Thank you Casetify for quality and really good designs!
2 March 2026
Defective phone case
I ordered a phone case that was misleading. The design uses stickers… yes stickers which are in no way shape or form going to stay on a phone case. Basically a defective product and of course about 10 days later the stickers peel off. Support is useless and this company is predatory. Avoid at all costs. Do not purchase from them. I definitely will not in the future and I will tell anyone who will listen to avoid this company.
Since I am unable to reply, I’ve kindly edited my comment to include Tabbee’s response: “ We are sorry to inform you that printing peel off due to natural wear-and-tear of the product is not covered by CASETiFY warranty.” To further clarify I’ve had this case less than 2 weeks and have only used it a total of a week. It’s really convenient that a phone case made of stickers that is not stated in the product description is not covered under the warranty or has any option for solution. No one in their right mind would buy a phone case made of stickers. This is a scam company.
2 April 2026
Reply from CASETiFY
Hi there,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Tabbee has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Brooke @ CASETiFY
Low quality!
For a phone case this expensive, you would expect something high quality. Volume up and Action button are really loose and Casetify is making me pay to exchange the case. They say the issue is considered normal - well maybe normal for their apparently low standards, but not normal when you're dropping over $100 on a phone case.
30 March 2026
Unprompted review
Reply from CASETiFY
Hello there,
We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.
We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
Good nice and good
29 April 2026
Worst Customer service ever
Worst Customer service ever
Never received delivery, it has been 43 days, check with Post Office and they said it has not left the supplier. Sounds like a scam going on, they Mark as posted but never send. Seems to be a lot of reviews like this.
29 April 2026
Unprompted review
Reply from CASETiFY
Hey Catez!
Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.