Casamo eCommerce Ltd Reviews 

784
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional overall quality of the furniture pieces and the extremely friendly, helpful behavior of the professional delivery teams. Buyers note that items arrive securely well-packaged, look stunning in their new homes, and consistently match their initial expectations perfectly. However, some reviewers were not happy with delivery times, mentioning frustratingly long waits and repeated scheduling delays before finally receiving their goods. A few other people also felt that dealing with minor issues like unexpected self-assembly requirements or missing components required extra effort after delivery. Despite these occasional setbacks, consumers emphasize that the wonderful final product makes the overall purchasing journey worthwhile.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are well made, sturdy,... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrivals, professional... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the sturdy and... See more

Service

Customers had positive experiences with service, often praising the first-class communication and outstanding... See more

Order

Reviewers mention positive feedback about order, highlighting that the process is efficient, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more

Rated 5 out of 5 stars

Delivery was excellent. Easy to communicate, well handled and went above my internet purchase expectations of drop and run. The furniture is well made, already assembled apart from fixing th... See more

Rated 5 out of 5 stars

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... See more

Rated 5 out of 5 stars

Like most people, when you buy from a company unknown to you, you are a little worried. Absolutely no need! Great customer service with constant communication on the progress of you order. Have... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Rustic Furniture Store

Written by the company

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

784 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(784)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and Service

Excellent communication to email query and delivery updates. Arrived quickly and very well packaged.
Kitchen Island high quality and a beautiful piece of usable furniture for my Kitchen.

5 February 2024
Rated 5 out of 5 stars

Today received my rustic oak corner…

Today received my rustic oak corner display cabinet and I couldn't be happier. It fitted perfectly into a very small space and finishes my room off perfectly. The delivery was spot on time and the 2 guys waited till I checked the unit. Communication was superb from beginning to end. A very happy customer. No hesitation in recommending Casamo and the delivery company Domestic Distribution. 5 star all the way.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the very start I was impressed and felt confident
with the company I was using. I received a couple of emails right away and then an email from their
customer services saying that I would be contacted
to give me a date for delivery. They also said that if the delivery date wasn't convenient they would change it.
I was given an approximate time of arrival.The men
phoned me within half an hour of arriving.
As they said it was a two man delivery and would put the furniture in the room of my choice.
My table is lovely, excellent quality and looks expensive the same as in the photograph.
I wouldn't hesitate to use this company again.

16 January 2024
Rated 5 out of 5 stars

Great place to shop

Great price and excellent customer service. I had a few queries about delivery and all were answered within ten minutes. I would definitely buy from here again

16 January 2024
Rated 5 out of 5 stars

We ordered the Baumhaus Black Kitchen…

We ordered the Baumhaus Black Kitchen Island (with white marble top) to complete our new kitchen. It is a stunning piece of furniture that everyone notices when they visit. Quality is excellent and puts our actual new kitchen to shame! Delivery was excellent - even asking where they could lie the separate marble worktop down flat after noticing that we had a little one (it's very heavy). Special thanks to Gavin who promptly arranged a return for the bar stools that we found were too tall for the breakfast bar part of the island. We wouldn't hesitate to use Casamo again in the future and have already recommended them to our friends.

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy process to order

Quick and easy process to order. Kitchen island was just what we were looking for and good quality. Fast delivery. We were looking for it before Christmas and it arrived on time. Only slight issue was the delivery firm giving a different day and time to what the drivers had. However, delivery drivers were excellent, helping to unpack the island and worktop.

20 December 2023
Rated 5 out of 5 stars

casamo homestyle opus

saw a range of furniture online which was in the sale .rang the shop up and they offered a discount code .delivery was super speedy the following week.all furniture was extremely well packaged.overall a very happy customer.thank you and happy christmas !!

5 December 2023
Rated 5 out of 5 stars

Great buying experience!

Great buying experience!
Excellent service and communication from order to delivery. Everything was well packaged and I was really pleased with the quality of my furniture.
Would recommend Casamo from this purchase experience.

23 November 2023
Rated 5 out of 5 stars

Amazing company

Amazing company. Island came very well packaged and in quick time. Built very well and looks amazing in our kitchen.

27 November 2023
Rated 5 out of 5 stars

Great customer service

Purchased a large table. Contacted customer services via webchat with query, received a call back from a real person within the hour. Rapid responses to follow up questions by email to enable delivery to happen within the timeframe I requested.
Communication re delivery was clear and accommodating. Delivery occurred on time, into the room of my choice.
Follow up query also resolved within the hour. So refreshing to receive this kind of customer service 😃

24 November 2023
Rated 5 out of 5 stars

Great purchase!

Quality products, good communication and updates. Very pleased with my purchase.
I strongly recommend this company.

16 November 2023
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The item ordered had an eight week lead time, we were contacted immediately after ordering with an estimated delivery date and the item arrived on time. Delivery drivers were very helpful with clear communication on time of delivery

23 November 2023

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