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Casamo eCommerce Ltd Reviews 

783
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional overall quality of the furniture pieces and the extremely friendly, helpful behavior of the professional delivery teams. Buyers note that items arrive securely well-packaged, look stunning in their new homes, and consistently match their initial expectations perfectly. However, some reviewers were not happy with delivery times, mentioning frustratingly long waits and repeated scheduling delays before finally receiving their goods. A few other people also felt that dealing with minor issues like unexpected self-assembly requirements or missing components required extra effort after delivery. Despite these occasional setbacks, consumers emphasize that the wonderful final product makes the overall purchasing journey worthwhile.

What people talk about most

Product

People report positive experiences with product, noting that items are sturdy, well-made, and look great in... See more

Delivery service

Customers had positive experiences with delivery service, highlighting prompt arrival times and helpful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy, well made,... See more

Service

Reviewers mention positive feedback about service, highlighting an excellent experience from the initial... See more

Order

Clients share positive opinions on order, highlighting that the process is efficient, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more

Rated 5 out of 5 stars

Delivery was excellent. Easy to communicate, well handled and went above my internet purchase expectations of drop and run. The furniture is well made, already assembled apart from fixing th... See more

Rated 5 out of 5 stars

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... See more

Rated 5 out of 5 stars

Like most people, when you buy from a company unknown to you, you are a little worried. Absolutely no need! Great customer service with constant communication on the progress of you order. Have... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Rustic Furniture Store

Written by the company

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

783 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.7

All reviews

(783)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Timely and efficient response to an issue

Had a rather ‘inconvenient’ buying experience with Casamo. However, the problem was not with Casamo itself - far from it - they dealt with the issue in a timely and efficient manner. The original goods were damaged in transit and Gavin quickly arranged for a replacement unit to be sent which arrived safely and in a sound condition about a week later. Excellent service!

1 August 2024
Rated 5 out of 5 stars

Kitchen island par excellence

The unit is excellent and the team who delivered were excellent and unpacked it and left me knowing what I needed to do with the top. I couldn’t persuade them to take the packaging but I tried even with squash and cake it was a NO however I can understand why. I would definitely recommend the unit and family and friends who have seen it are more than impressed

13 June 2024
Rated 5 out of 5 stars

Very pleased

Order arrived in time slot I was given, the guys had 6 very heavy boxes to deliver and was done in minutes. Very pleased with our furniture, had a delay on chairs but I was contacted straight after purchase to explain. A company I'll use again and highly recommend.

23 May 2024

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