Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Outdoor Furniture Store
- Rustic Furniture Store
Written by the company
Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.
Contact info
95 Catherine Way, BA1 7NZ, Bath, United Kingdom
- casamo.co.uk
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Good overall service
On time, very good delivery service. Very happy with cabinet but front handles on big door's are a little out but nothing to worry about. Overall well made.
Love the product but the delivery took…
Love the product but the delivery took 2months! They kept delaying and we were frustrated

Reply from Casamo eCommerce Ltd
Competitive price and fast delivery
Competitive price and fast delivery, very pleased with the new garden furniture
First rate communications and…
First rate communications and explanations for delayed delivery. Excellent follow-up when small defects were reported after delivery. A thoroughly positive experience.
Great piece of furniture
Great piece of furniture . Very happy . Easy company to work with . I’m very happy
Worth waiting for after 5 months !
Worth waiting for after 5 months !
Struggled a bit after delivery, as the packing was left sidewise in the hall. So heavy and concerned we would damage the unit, luckily it went well 🏠🙏🏻
Great customer service and beautiful kitchen island
My experience with Casamo was fantastic from the very start to the finish. Gavin’s communication was superb. He answered all my questions and updated me throughout the process. I waited for three months for my order to be delivered ( I knew it before my purchase - no surprise), but it is so worth it! We moved into a new build house and the kitchen was lacking character. My husband and I looked into several options, but Baumhaus kitchen island was the best option for our budget. The base unit is well-built and feels sturdy. Oh, the marble top is absolutely gorgeous! It has complemented my kitchen so well that I have been accepting compliments from people. I think the pictures in the internet for this kitchen island don’t do justice. It is better than the pictures. The delivery was great, too. They delivered the item with care, and I was able to track them live. We attached the worktop to the base with the bolts and screws provided in the package. It didn’t take too much of time. But I must warn, though, it is heavy!
I would like to add, other retailers sell this kitchen island, too, but I believe the customer service with Casamo is the best.
Poor delivery
The ordering and communication were very good, but the delivery was very poor. We paid £30 for a 2 man delivery, but they only brought it into the house packaged and said their job wasn't to unpack, which for a heavy item was inadequate.

Reply from Casamo eCommerce Ltd
Great service and quality.
Delivered as stated when ordering, easily assembled and really robust bench. So glad we ordered from Casamo. Thoroughly recommend and will definitely use again in the future.
Fantastic experience with Gavin's…
Fantastic experience with Gavin's customer service. Having someone proactively reach out to resolve issue s can really make a difference in how a situation is handled. It shows commitment to customer satisfaction.
I was kept updated on the delivery of…
I was kept updated on the delivery of my sideboard and the finished product is just what I wanted.
6 weeks late and 2 months later than…
6 weeks late and 2 months later than advertised. Kitchen island arrived most of the fixtures handles etc loose or fallen off and had to fit the Granite top as it was delivered separately have waited for the top for additional 6 weeks. Going to have to pay someone to fit it

Reply from Casamo eCommerce Ltd
Lovely piece of furniture
Lovely piece of furniture, however drawers are very stiff. Hopefully this will go in time .
Very pleased
Very pleased. Good communication, Gavin contacted me after my order about a slight design change in the coffee table.
Lovely product, great quality and easy to assemble.
Very pleased with my butcher's block
Very pleased with my butcher's block. I was kept updated with delivery details as they changed. Excellent customer service.
Excellent customer service
Excellent customer service, very helpful before and after purchase, would highly recommend this company.
We were very pleased with the Island
We were very pleased with the Island, very pleased indeed.also the owner of the company kept in touch making sure that we were satisfied overall.we live in a flat and not an easy place to deliver a quite a heavy unit but they got the job done.I would recommend Casamo one Hundred percent.
Updated me on a delivery time.
Updated me on a delivery time.
Nice delivery people.
Very well packed lovely furniture, thankyou very much.
Very very happy with this buy
Very very happy with this buy. Delivered on time and a good price.
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