CASAINC Reviews 

We purchased the thermostat shower system with casinc. We have been using it for a little
Over a year . So far we are very happy with our purchase.

I contacted customer service for a replacement part for the shower head I ordered. The service was excellent! Maria was very helpful and kind, she also kept me updated on the progression for my request and made the whole process quick and easy.

Excellent customer service. Very resposive to my needs and in timely fashion. Easy to work with.

I purchased a waterfall shower from this company!!!! I paid over $350 for it!!! Although it was very pretty and looked good when we got it installed all it did was leak!!!! I emailed the company 3 times and tried to call them 2 times and its been over a week and I still have heard nothing from them. I paid over $5000 to have a new shower put in my house and I do not want to have to rip out half of my new shower and take this system out and replace it. The least they could do is give me some ideas on how to fix the problem!!!! I AM NOT HAPPY!!!

The bathtub and level of customer service has been fantastic! I highly recommend their products as well as the customer service they provide.

Christine was extremely helpful and courteous. Helped me with the missing part the brush nickel flange. Thanks

I rarely write reviews this detailed, but CASAINC has absolutely earned it.

Over the past several months, I worked closely with their customer support team—especially Mona—regarding a hot water flow issue with my thermostatic shower system. As an engineer, I tend to be extremely methodical in diagnosing problems. I conducted pressure testing (65 PSI at the inlet), created detailed video QA documentation, and even provided comparative flow analysis between hot and cold settings.

What impressed me most was not just that CASAINC responded — it was how they responded.

• They reviewed multiple video submissions.
• They consulted with their factory and technical department.
• They arranged replacement thermostatic cartridges without requiring return of the original.
• They followed up consistently—even while I was traveling.
• They reshipped alternate 2-inch body jets to optimize performance under U.S. water pressure conditions.
• They remained patient, professional, and solution-oriented throughout the entire process.

At no point did they disappear, deflect, or close the case prematurely. Instead, Mona and her team demonstrated continuous follow-up, thoughtful technical engagement, and a genuine desire to ensure the issue was fully resolved.

In the end, the system is now performing as expected, and the matter has been successfully resolved.

Customer service is not about perfection—it is about commitment. CASAINC went above and beyond my expectations in standing behind their product and working collaboratively toward a solution.

A huge KUDOS to Mona and the entire CASAINC team for world-class support.

Highly recommended.
— Jeff H

A great company who stands behind their product.
Christine has been very professionally.
Great product also.

Fantastic 6 jet & rain shower & great service support after purchase!!

I bought a Kitchen Faucet from CASAINC. The faucet was having issue about the control box. However, the customer service resolved the issue very quickly and I got the item replaced without any issues. Highly recommend.

I ordered four of the casa ink showers for my house. They arrived really fast and fully packaged nicely once installed. I am really happy about those showers. They work great nice pressure nice hardware I love how I can change between the Jets to handle and a showerhead everything feels really high-quality and the price was very reasonable. I would definitely order again. Over period of a year, there was issue with one of the faucets, Customer Service has been great, they are very honest, prompt and nothing but nice and accommodating highly recommend.

I am very satisfied with both the product and the customer service.

The cooktop itself is high quality and works very well. Recently, I accidentally broke one of the spark igniters. I contacted their customer service team, and they responded quickly and professionally. They communicated with their warehouse and factory to check availability and kept me updated throughout the process.

Even though the igniter was temporarily out of stock, they followed up carefully and arranged to send me a replacement as soon as it became available — completely free of charge. The replacement arrived as promised, and after installation, everything works perfectly again.

I truly appreciate their responsible attitude and efficient support. It’s reassuring to know that they stand behind their products and take care of their customers. I highly recommend both their products and their service.

Customer service went above and beyond to help me.

We had issues on understanding the written instructions for our electric fireplace on how to remove the glass front. While Maria was not exactly sure of the product we were talking about at the time, she was very helpful and got back to us as she said she would with the proper instructions.
Thank you for your help and getting back to us as you said you would.
Good customer service!!

Customer service was very helpful and responsive. I’d purchase from them again in the future. Thanks again for everything.

We ordered two of the casa ink showers for our new house. They arrived really fast and fully packaged nicely once installed. I am really happy about those showers. They work great nice pressure nice hardware I love how I can change between the Jets to handle and a showerhead everything feels really high-quality and the price was very reasonable. I would definitely order again. We had some issues with missing pieces and Customer Service has been nothing but nice and accommodating highly recommend.

Thank you again for your shower value replacement.

The support staff are knowledgeable about diligent. Fantastic service!