Casa Cenina Reviews 

1,513
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, including hard-to-find materials and specialty threads, which are often described as the best available. Many people highlight the exceptionally fast delivery and careful, secure packaging, ensuring items arrive in perfect condition. Reviewers also commend the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the ordering process. However, some people mentioned occasional issues with external courier services, including instances where packages were not initially delivered or couriers had difficulty locating addresses.

What people talk about most

Product

Consumers find product quality to be excellent, often praising the wide selection of items, including... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the team as knowledgeable,... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the quick... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

Not all products were available when I ordered them, but there was very clear communication about how long it would take before my order could be send. Order was wrapped well, and shipped fast. I love... See more

Company replied

Rated 5 out of 5 stars

I find great quality products that are not always available elsewhere. When I had a package that was not delivered, the aftersales service dealt with the delivery company and resent me my products wi... See more

Company replied



Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,513)

390 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick delivery from Italy to the…

Quick delivery from Italy to the Netherlands

24 January 2026
Casa Cenina logo

Reply from Casa Cenina

From Italy to the Netherlands in no time, Jeanne 😊
We’re so glad the delivery was quick and smooth across borders. Thank you for your trust, and we hope your order brings you plenty of creative joy ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Thanks for excellent service and order…

Thanks for excellent service and order support!

24 January 2026
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Reply from Casa Cenina

Many thanks, Dmitrii 😊
We’re delighted to hear that our service and order support met your expectations. Knowing everything went smoothly is the best feedback we could ask for ✨
The Casa Cenina Team

Rated 5 out of 5 stars

There's always a wide selection

There's always a wide selection, and lots of new arrivals.
And often great discounts.

24 January 2026
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Reply from Casa Cenina

So happy to read this, Sandra 😊
Keeping a wide selection, fresh new arrivals and a few tempting discounts is exactly what we love to do. Thank you for noticing and for being part of our creative community ✨
The Casa Cenina Team

Rated 4 out of 5 stars

They are always Quick in sending the…

They are always Quick in sending the right orders

9 January 2026
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Reply from Casa Cenina

Speed and accuracy matter to us, Karina 😊
We’re delighted to know that your orders always arrive quickly and exactly as expected. Thank you for noticing and for trusting us time after time ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Kindness rules

The service desk was extremely kind and helpful and I therefore feel very much appreciated as a customer

10 January 2026
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Reply from Casa Cenina

Thank you so much for your kind words, Jean-Marc! 😊
We’re truly happy to hear that our service desk made you feel appreciated. Kindness and helpfulness are values we care deeply about, and knowing that this came through means a lot to us.
We look forward to welcoming you again soon and taking care of your next order with the same attention. ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Love Casa Cenina!

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing skeins or wrong numbers. I love this shop!

10 January 2026
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Reply from Casa Cenina

Thank you so much for your wonderful review, Christel! 😊
It truly makes us smile to read how much you love Casa Cenina. We’re really happy to hear that the website works smoothly for your large thread orders and that the variety of payment and shipping options makes things easier for you. And yes, getting every single skein and number right is kind of our obsession 😉
Knowing that everything arrives complete and just as expected is the best compliment we could receive. We can’t wait to pack your next colorful order! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

As always

As always, accurate, fast, beautifully and securely packaged.

9 January 2026
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Reply from Casa Cenina

Thank you so much for your lovely feedback, Victoria! 😊
We’re delighted to hear that everything arrived accurately, quickly, and beautifully packed. Taking good care of each order is part of the joy for us, and we’re happy your purchase reached you safely and just as expected.
Looking forward to welcoming you back soon for your next creative treat! ✨
The Casa Cenina Team

Rated 4 out of 5 stars

There are frequent promotions and a…

There are frequent promotions and a large selection of handmade goods.

9 January 2026
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Reply from Casa Cenina

Thank you so much for your kind words, Aušrelė! 😊
We’re really happy you enjoy the frequent promotions and the wide selection of handmade goods. We love curating these pieces, and it’s always a pleasure to know they’re appreciated.
Hope to see you again soon for more creative discoveries! ✨
The Casa Cenina Team

Rated 5 out of 5 stars

I really like that all materials for…

I really like that all materials for embroidery you can buy on this site is high quality. And shipping is usually fast.Thank you!

2 January 2026
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Reply from Casa Cenina

Thank you so much for your lovely message, Dace! It makes us very happy to know that you appreciate the quality of our embroidery materials and the fast shipping, because both are at the heart of what we do. We hope your latest pieces are already giving you lots of creative pleasure and beautiful stitching moments 😊
See you again very soon on Casa Cenina!
The Casa Cenina Team

Rated 4 out of 5 stars

Great products, complicated payment methods

The products are great, the process of how to pay is to complicated though. At least for me living in Sweden. Klarna doest work and you have to unlock payment to that country and wait 24 hours in order to pay.

2 January 2026
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Reply from Casa Cenina

Thank you for sharing your experience, Astrid. We’re really glad you love our products, and we’re sorry that the payment process felt complicated for you. We know how frustrating it can be when a payment method doesn’t work as expected, especially from abroad. Your feedback is very valuable and helps us improve, and we hope that despite this inconvenience your order will bring you lots of creative joy. We look forward to welcoming you back under smoother circumstances next time 😊
The Casa Cenina Team

Rated 5 out of 5 stars

Great customer service

Great customer service - also to me from Denmark

19 December 2025
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Reply from Casa Cenina

Marianne, your message travelled all the way from Denmark and landed right in our hearts 😊 Knowing that you felt supported and well looked after by our customer service truly means a lot to us. We hope your Casa Cenina treasures are already bringing you plenty of happy, creative moments ✂️🧵
See you again very soon for more stitching inspiration 💌
The Casa Cenina Team

Rated 5 out of 5 stars

Always lot to buy and always quick delivery

I am a regular customer and I like to spend my money at Casa Cenina :) Selection is huge! The delivery is always quick and I always choose DHL, the only delivery company I still trust.

6 January 2026
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Reply from Casa Cenina

Thank you so much for your lovely message, Kirsi! Knowing that you keep coming back to Casa Cenina and enjoy exploring our huge selection really makes us smile. We’re glad DHL keeps your parcels in safe hands and that your deliveries always arrive quickly, because good supplies should never keep creativity waiting too long. We hope your latest treasures will keep you happily stitching for a long time.
See you again very soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great and quick service

Great and quick service. Will definitely buy from them again

29 December 2025
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Reply from Casa Cenina

Thank you for sharing your feedback, Mária! It’s wonderful to know that everything arrived quickly and that the whole experience felt smooth and pleasant. We’re especially happy to hear you’re already thinking about coming back for more, that’s the best compliment we could receive. Enjoy every stitch of your new pieces and see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

great customer service

My shipment became lost somewhere along the way and when I contacted Casa Cenina they immediately responded and contacted the shipper.

4 December 2025
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Reply from Casa Cenina

Thank you so much for your lovely review, Katherine! We’re really happy to hear that our customer service was there for you when your shipment went astray and that everything was handled quickly and smoothly. It means a lot to us to know you felt supported along the way, and we hope your order now brings you plenty of creative joy.
See you again very soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely message, Agnieszka! Your “Super” made us smile 😁 We’re really happy that your experience with Casa Cenina was so positive and we hope your order brings you lots of joyful creative moments.
See you again very soon for more stitching inspiration :-)
The Casa Cenina Team

Rated 5 out of 5 stars

I've found what I was looking for

I've found what I was looking for. The site is easy and helpful. Fast delivery.

19 December 2025
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Reply from Casa Cenina

Thank you so much for your lovely review, Evgenia!
We’re delighted that you found exactly what you were looking for and that our site made the process easy and enjoyable 🙂✨ It’s wonderful to hear your order arrived quickly too.
Wishing you a joyful holiday season filled with cozy stitching, creativity, and lots of little happy moments 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Fabulous service

Fabulous service! Very quick and seamless.

So easy to shop and quality propducts provided!

4 December 2025
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Reply from Casa Cenina

Thank you so much for your wonderful review, Wendy!
We’re thrilled that you found our service fabulous and your shopping experience quick and seamless 🙂✨ It’s always a joy to provide high-quality products that make your projects even more enjoyable.
Wishing you a festive holiday season full of cozy stitching, creative inspiration, and little moments of joy 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Great products

Great products, Very quick delivery.

16 December 2025
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Reply from Casa Cenina

Thank you so much for your lovely review, Olga!
We’re thrilled that you’re happy with our products and that your order arrived so quickly 🙂✨ It truly warms our hearts to know we could bring a little joy to your crafting.
Wishing you a holiday season filled with warmth, cozy stitching moments, and plenty of inspiration for your creative projects 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Great company

The range of products is great, they have everything I need for embroidery and reasonable prices. I really love this company, but the courier at my end can be difficult. But it worked out in the end,

4 December 2025
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Reply from Casa Cenina

Thank you so much for your kind words, Anita!
We’re so happy that our selection of embroidery supplies makes your projects easier and more enjoyable 🙂✨ Even with a few delivery hiccups, it’s wonderful that everything reached you safely.
Wishing you a festive season full of cozy moments, colorful threads, and endless inspiration for your creative endeavors 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy with item and service

Quick and clear communication.
Fast delivery. My order was very well wrapped and arrived in perfect condition.

16 December 2025
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Reply from Casa Cenina

Thank you so much for your lovely review, Phyllis!
We’re thrilled that you’re happy with both your item and our service 🙂✨ It’s wonderful to hear that the communication was clear, delivery fast, and your order arrived perfectly wrapped and in great condition.
Wishing you a festive holiday season full of cozy stitching moments, creative inspiration, and little joys along the way 🎁🧵
The Casa Cenina Team

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