Casa Cenina Reviews 

1,512
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, including hard-to-find materials and specialty threads, which are often described as the best available. Many people highlight the exceptionally fast delivery and careful, secure packaging, ensuring items arrive in perfect condition. Reviewers also commend the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the ordering process. However, some people mentioned occasional issues with external courier services, including instances where packages were not initially delivered or couriers had difficulty locating addresses.

What people talk about most

Product

Consumers find product quality to be excellent, often praising the wide selection of items, including... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the team as knowledgeable,... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the quick... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

Not all products were available when I ordered them, but there was very clear communication about how long it would take before my order could be send. Order was wrapped well, and shipped fast. I love... See more

Company replied

Rated 5 out of 5 stars

I find great quality products that are not always available elsewhere. When I had a package that was not delivered, the aftersales service dealt with the delivery company and resent me my products wi... See more

Company replied



Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,512)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic prompt service as always will…

Fantastic prompt service as always will definitely be using them again many times more in the future.

13 May 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much Sian for your wonderful review! We’re delighted to hear that our service was once again prompt and up to your expectations. Your continued trust truly means a lot to us, and it’s always a pleasure to know we’ll be part of your future creative projects. We look forward to seeing you again very soon!
The Casa Cenina Team

Rated 5 out of 5 stars

I love shopping here

I love shopping here. All products are great, the prices are very good and the custom service is the best ever!

7 May 2026
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Reply from Casa Cenina

Thank you so much Maria for your lovely review! We’re delighted to know that shopping with us is such a positive experience for you, and that you enjoy our products, pricing, and customer care. Your enthusiasm truly means a lot to us and feels like a beautiful creative connection we’re happy to share. We can’t wait to welcome you back soon and keep inspiring your next projects!
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you so much Kate for your kind review! We’re delighted to hear that your order arrived quickly and that you are happy with our prices. It’s always a pleasure to know our service meets your expectations, and we look forward to welcoming you again soon for more creative inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars

Thank you, Casa Cenina

I’ve been a customer for several years and am consistently impressed with Casa Cenina’s range of products, quick response to any questions, and efficient processing and delivery of my orders.

9 May 2026
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Reply from Casa Cenina

Thank you so much, Janis, for your wonderful review and for your loyalty over the years! We’re truly delighted to know that you continue to appreciate our product selection, the responsiveness of our customer service, and the care we put into processing and delivering your orders. Your continued trust means a great deal to us, and we look forward to accompanying you in many more creative projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Thank you.

Thank you for your order and good service. The products are of high quality.

13 May 2026
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Reply from Casa Cenina

Thank you so much for your kind review! We’re delighted to hear that you were happy with your order, our service, and the quality of the products. Knowing that our items met your expectations is always a great pleasure for us. We hope to see you again soon for more creative projects!
The Casa Cenina Team

Rated 5 out of 5 stars

was very happy to receive a long not available Cross Stich set.

Everything was good, without an yproblem.

7 May 2026
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Reply from Casa Cenina

Thank you so much for your lovely review! We’re so happy to hear that you were able to receive a cross stitch kit that had been unavailable for a long time and that everything went smoothly without any problems. We hope this special project brings you lots of creative joy and happy stitching moments!
The Casa Cenina Team

Rated 5 out of 5 stars

Good website

Good website - easy to find, there are descriptions of goods, good photos.

24 April 2026
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Reply from Casa Cenina

Thank you so much Svetlana for your kind review! We’re delighted to hear that you found our website easy to use and appreciated the product descriptions and photos. We work hard to make browsing and choosing products as pleasant and helpful as possible. We hope to welcome you back soon for more creative discoveries!
The Casa Cenina Team

Rated 5 out of 5 stars

Arrived very quickly

Arrived very quickly, very well packaged

5 May 2026
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Reply from Casa Cenina

Thank you so much Alessandra for your lovely review! We’re delighted to hear that your order arrived very quickly and was very well packaged. It’s always a pleasure to know that the care we put into preparing each parcel is appreciated. We hope to see you again soon for more creative inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars

You had a book I couldn’t find in the…

You had a book I couldn’t find in the US. Your service was wonderful. Sincere thanks

28 April 2026
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Reply from Casa Cenina

Christy, thank you so much!! We’re really glad we could help you find that book you were looking for, especially since it wasn’t easy to get in the US. It’s always rewarding to know we can bridge that gap for passionate makers like you.
Your kind words about our service mean a lot, and we truly appreciate your trust. Enjoy your new book and the inspiration it brings ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Recommend

Prompt delivery, great threads, nice packaging. Always a pleasure.

23 April 2026
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Reply from Casa Cenina

Katty, your message really made us smile 😊
Hearing that the delivery is prompt, the threads lovely, and the packaging enjoyable to receive is exactly the kind of feedback that keeps us going. It’s even nicer to know that every order still feels like a little pleasure for you.
We’re genuinely grateful for your recommendation and for being part of your creative moments. We’ll keep doing our best to make each parcel feel just as special as the last one ✨
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

It’s always a pleasure to hear that everything went smoothly for you again, Florence Anne 😊
Consistency like this is exactly what we aim for, so it’s really nice to know your experience stayed positive from start to finish.
We look forward to being part of your next creative projects whenever you need us ✨
The Casa Cenina Team

Rated 5 out of 5 stars

The communication is very good

The communication is very good. The shipping is coordinate. I am very happy with my purchase.

23 April 2026
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Reply from Casa Cenina

Thank you so much Skaiste!!!
It really means a lot to hear that you felt well informed and supported throughout the process. Good communication and a smooth delivery are exactly what we aim for, so I’m glad everything felt well coordinated on your side.
We're especially happy that your purchase met your expectations and left you satisfied. Hopefully it will be just the beginning of many more enjoyable finds for your creative projects ✨
The Casa Cenina Team

Rated 5 out of 5 stars

Quick service

23 April 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much Britta 😊
We’re really glad you appreciated the quick service. Fast and smooth delivery is exactly what we aim for, so it’s great to know it made your experience a good one.
We hope to see you again soon for your next creative project ✨
Happy stitching ;-)
The Casa Cenina Team

Rated 4 out of 5 stars

Enormous variety of products

Enormous variety of products. Good price for excellent quality. Interesting offers. Fast shipping. Reasonable postage.

27 March 2026
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Reply from Casa Cenina

Thank you so much Irmentraud for your lovely feedback!!!
It’s wonderful to hear that you appreciate the huge variety of products, the good value for excellent quality, and our interesting offers :-)
We’re also very happy that shipping and postage met your expectations and everything arrived quickly and smoothly.
We look forward to welcoming you again soon for more creative inspiration!
The Casa Cenina Team

Rated 5 out of 5 stars

I had a truly wonderfuExcellent service and a truly caring team. Highly recommend!l experience with…

I had a truly wonderful experience with Casa.
I truly appreciate this level of service and dedication.
Thank you for your professionalism and for going the extra mile.

19 March 2026
Casa Cenina logo

Reply from Casa Cenina

Natalya, thank you so much for your wonderful message!
We’re truly touched by your words and so happy to know that you felt supported and well cared for throughout your experience with us.
Knowing that our effort and attention made a difference for you means a lot to the whole team. We really appreciate your recommendation and your kind recognition of our work and look forward to welcoming you again very soon on Casa Cenina for your next creative projects :-)
The Casa Cenina Team

Rated 4 out of 5 stars

Happy with the beads when I get them

Happy with the beads when I get them. But find the postage very expensive. 15 euro is a lot

30 March 2026
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Reply from Casa Cenina

Thank you for your feedback, Elizabeth!
We’re really glad to hear that you’re happy with the beads you received, though we completely understand your concern about the shipping cost.
We always try to keep postage as fair as possible, but it can vary depending on carriers and destination. Your comment is very valuable and will certainly be taken into account as we continue working to improve the service.
We hope to see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great products and fast shipping

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely beautiful! And in reality since there a 15 gorgeous patterns, the price per pattern becomes a great deal! Very happy with my purchase and the care taken to ship it in perfect condition.

30 March 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much, Susan, for taking the time to share your experience!
What a joy it is to read how much the design inspired you and led you to your purchase, and even more to know that everything arrived safely and in perfect condition.
We’re truly delighted that you’re happy with your choice and that the collection brings you such value and inspiration.
We hope it keeps sparking many beautiful stitching moments, and we’ll be very happy to see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great experience.

A very pleasant webshop to buy from. Very reliable and a speedy delivery.

17 March 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you for sharing your experience, Natascha!
It’s great to know your order went through without issues and arrived quickly. Feedback like yours about a smooth and dependable service really means a lot to us.
We hope to see you again soon on Casa Cenina for more creative inspiration :-)
The Casa Cenina Team

Rated 5 out of 5 stars

My parcel arrived on time and I was…

My parcel arrived on time and I was very impressed with their service. Selection of embroidery and cross stick books is amazing. Highly recommend.

27 March 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you very much for your kind feedback, Sylvie!
We’re really happy to know your order reached you on time and that you were pleased with the level of service. It’s also great to hear that you enjoy our wide range of embroidery and cross-stitch books.
We truly appreciate your recommendation and look forward to seeing you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

A Great Support and really fast answer…

A Great Support and really fast answer and delivery.

13 March 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you very much for your message, Mandy!
We’re really happy to hear that you appreciated both the support and the speed of our replies and delivery. It means a lot to us to know everything went smoothly for you.
We look forward to welcoming you again soon on Casa Cenina for your next creative projects :-)
The Casa Cenina Team

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