Carvector Co. Ltd Reviews 228

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Even though i was skeptical whether to do this alone or via a local dealer, the whole process was easier than expected! From day 1 communication with sales managers and after the final payment with th... See more

Company replied

Rated 5 out of 5 stars

Great service. No any extra expenses. The managers help's on each step. During the bidding manager, Konstantin, double check all the car's I choosed to bid. So, I didn't have any negative surprise... See more

Company replied

Rated 1 out of 5 stars

I am writing to express my deep disappointment with your service. My initial inquiries since last Tuesday were ignored for about 5 days. When I was finally contacted by Victor on Sunday. He promised t... See more

Company details

  1. Car Dealer
  2. Auto Auction
  3. Used Car Dealer

Written by the company

The Carvector company is a service for searching and purchasing cars in Japan, as well as exporting cars around the world and is a reliable car dealer. The company provides service in 3 languages: English, German and Russian. In addition to the main office, which is located in Kawasaki, Japan, an agent network operates throughout the world. Agents are people who help clients locally - each in their own country. The carvector.com website was created and has been operating since 2008. As for 2024, cars are sold through the carvector.com website in more than 40 countries, such as Germany, Poland, Cyprus, Netherlands, United Kingdom, USA, United Arab Emirates, Russian Federation, Ghana, Jamaica, Kenya, Malta, Mauritius, Nigeria, Pakistan, Philippines, Singapore, South Africa, Tanzania, Mongolia, Nigeria, and many others.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

228 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Toyota Sienta

I would like to thanks all the department of CVR, from Victor, Christine, Olesya and all the rest of them. I just made my 9th purchase with their company in the last 7 years and am still very satisfied from them. All of them are professional. The only negative at my last purchase of Toyota Sienta was the delay of shipment. This of course didn't happen due to CVR but due to shipping lines.
Thanks very much for one more time

14 November 2022
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Dear Andreas, thank you so much for your warm feedback!
Double thanks for your comments regarding the service of our team.
We are really happy that you are satisfied with your cars - that's the best estimation for us! We hope delivery process will be improved soon.
Our team will be glad to see you among our customers again and do our best to satisfy all your needs.
Best regards, Carvector Team

Rated 5 out of 5 stars

Helpful and informative team all the way

Hi all, want to share my experience with carvector.com. I purchased a car from a Japanese auction in May 2022 using their service. First of all want to thank sales manager Victor Grosman. He's very helpful and polite person, who's explained all the details of the auction purchase process and eventually won the car on the auction that I've chosen. Also i'd like to thank shipping manager Cristina for being in touch with me all the way while the car was shipping. Strongly recommend these guys and Carvector team.

31 May 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Nikita, thank you so much for this warm and positive feedback!
We appreciate your assessment to our managers and their job. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Bought a S 550 in Japan

Bought a S 550 in Japan. Received good advice and guidance from Victor and Christine from logistics. Carvector is a trustful company. The car arrived as discribed. I will buy my next car soon.

22 September 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Sascha, thank you so much for your warm feedback!
We are really happy that you are satisfied with our service - that's the best estimation for us!
Our company would be really glad to see you among our clients again!
Best regards, Carvector Team

Rated 4 out of 5 stars

Great service 300zx car vector

Great service, and great help both with finding the car bidding and getting it home. Excellent service from Christine in particular with documentation.. The only bad point is the delay with transportation as it was sitting on the docks waiting for a place on a boat for months on end

9 June 2022
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Reply from Carvector Co. Ltd

Dear Gareth, thank you so much for this honest feedback! Yes, delivery process faced to some problems, but our company tries to improve service with every new deal.
We appreciate your assessment to our managers and their job.
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Porsche Cayenne turbo.

Recently bought a 2006 Porsche Cayenne turbo. The purchase went through Viktor and the logistics part through Christine. Both understand their profession excellently and keep you well informed about the process. Papers, keys, everything is neatly present and will be sent to you from the other side of the world. Christine remains attentive and involved in the whole process, even when the car is already in the Netherlands. I would buy a car in Japan through Carvector again.

6 August 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Martin, thank you so much for this great feedback!
We appreciate your assessment to our managers and their job. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

I was purchased Toyota Crown 2007 to…

I was purchased Toyota Crown 2007 to Bulgaria. It was my first experience, with much of choices.. But I stoped on CarVector since one guy recomended them. Choice was right :)

Firstly thanks to Evgeniy for a full information about how to and where to deliver the vehicle, answered on all my questions. He laso gave me a contact of russian broker in Germany, so there I haven't any problems in future.

Started to collaborate with company's manager Anton. Nice guy, after 1 week of searchings we looked much of cars, made 3-5 bids, some of them Anton with his trained eyes marked as damaged on the roof, really thanks for that :)

And lastly when I walked with my son in the city park got a message "Congratulations, you've won the Bid ###". I really can't believe when saw that I won car with maximal count of options on which I just was sure that I can't win this lot because of higher price above on my budget. But reality is different :)

Thanks to Kristina, Logistic manager for her help with reservation of place on the Po-Po in this hard-time after covid when no containers avalable and all places are mainly reserved by manufacturers. One problem with CoC certificate also was soluted fast and fine :)

So... Now I have my dream-car in the garage, searching for ways how to register it in Bulgaria but it is another story :)

CarVector - 10/10.

15 July 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Artem, thank you so much for this great and positive feedback!
Double thanks for the detailed explanation of the whole process - it is really helpful for people who consider buying car from Japan.
We also appreciate your assessment to our managers and their job. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Happy with the service …

I have purchased Nissan X-trail from Carvector in January. Overall I’m very happy with the service. Good communication with Christine And she was keeping me up to date with the exporting progress . She was always happy to help and communication was going smoothly.

28 June 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Veselin, thank you so much for your warm feedback!
We are really happy that you are satisfied with our service - that's the best estimation for us!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Excellent services

I bought few cars. Excellent service.Specifically Christine provided amazing services . Victor was so nice and helpful who helped me to find out good car. Thanks to car vector team

23 June 2022
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Reply from Carvector Co. Ltd

Dear Mohammad, thank you so much for your warm feedback!
We are really happy that you are satisfied with the service of our managers - that's the best estimation for us!
And double thanks for your loyalty - you come back again and again for new cars!
Our company would be really glad to continue working with you and satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

It's been always great to work with…

It's been always great to work with Carvector and communication is good from time of purchase from Auction to delivery.. But need to be keen on some details incase something is lacking during purchase for the client to be aware by the time of recieving car.. Thanks.

23 June 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear David, thank you so much for your warm feedback!
We are really happy that you are satisfied with our service - that's the best estimation for us!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Carvector - car into UK - 5 stars

Sharing review of my first time experience of a car purchase with Carvector and importation into the United Kingdom. 

Process: I initially contacted Carvector via website about 2 years ago and spoke with Victor, who outlined the process and costs, I could not proceed then due to personal reasons, but when I finally decided to import late last year I knew who I wanted to be my agent. I've transferred bidding deposit and started selecting and making bids in Dec 2021. Just over three months after purchase, the car was delivered to Southampton. The UK side of things - customs clearance, delivery form port, mot and registration are relatively easy to organise yourself. 

Why Carvector: There are a few other agents advertising online/youtube/social media, with similar fees and services, but I'm very glad I went with Carvector:
- great communication via whatsapp - they keep you fully updated at all times and answer messages quickly, almost 24/7 (i don't know how they do it)
- technical expertise: Victor was great in advising on auction process, car technicalities, suggesting lots to look at. Kristina was really on top of the logistics, paperwork and getting car onto a ferry. 
- there were two non standard requests from my side - i was not fobbed off and Carvector did their best to address my concerns. 

Buying from Japan: I did my research to understand the process and set expectations right and i'm happy with the outcome:
- The purchase is on the basis of auction house inspection report and a couple of photos - it is a risk to buy 'unseen' and you rely on the honesty and diligence of the auction house.  
- I was buying an old car, with a higher mileage and grade 3.5, with rust ;) and scratches and it is reflected in the price I chose to bid. The technical and cosmetic condition exceeded my expectations, but obviously I had to do servicing, replace two tyres and interior clean. The car went through MOT/technical inspection without any advisories.   
- Wait time - 3.5months from buying to delivery in the UK + 1-2m for registration - it is a long process so patience and planning ahead is required.
- Some time will be needed to research car models, understand the process and organise UK side of importation. Overall there is noticeable saving to be made vs UK importing dealers and it compensates for the above limitations. 

Result: I have a unique jdm minivan that the whole family likes. My friends and family who were initially sceptical of the idea are now interested in buying themselves. There are plenty of german luxury SUVs on my road, but Vellfire really stands out is a true head turner.

23 May 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Roman, thank you so much for this great and positive feedback!
Double thanks for the detailed explanation of the whole process - it is really helpful for people who consider buying car from Japan.
We also appreciate your assessment to our managers and their job. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Great Japanese car dealer

Having purchased two cars more than 6 years ago from carvector with no issues it only made sense to continue using this tried and tested reliable company. From selecting a vehicle, to paying, to shipment, everything is transparent and easy.
Carvector always has your business at heart.

28 April 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Williams, thank you so much for your warm feedback!
We are really happy that you are satisfied with your cars - that's the best estimation for us!
And if you decide to buy one more car, we will be glad to cooperate with you again!
Best regards, Carvector Team

Rated 5 out of 5 stars

car vector 5 stars. Excellent

I found car vector online, they were very helpful at all stages of the process. Anthony worked really hard to find the right car for my budget and was excellent with communication.
Once we bought the car Christine took over the logistics of getting the car delivered and again was excellent at keeping track of the car and letting me know where it was and when it was due to arrive.
Overall I’d highly recommend carvector and I would absolutely deal with them exclusively in the future.
Thanks a million.

1 April 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Paul, thank you so much for so warm feedback and kind words about our managers and the whole company. We really appreciate it and hope your car will only bring you delight.
Our team will be glad to see you among our customers again and do our best to satisfy all your needs.
Best regards, Carvector Team.

Rated 5 out of 5 stars

It’s my 2nd purchase of a vehicle from…r

It’s my 2nd purchase of a vehicle from Carvector and I can honestly say I am very comfortable with the service provided to me.. I could message my representative at any time & was sure to get a feedback in a timely manner.. Each step of the way I was brief on what to do, & I could always trust & believe I am getting value for my money.

25 March 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Kadine, thank you so much for so warm feedback and kind words about the job of our company. We really appreciate it and hope your car will only bring you delight.
Our team will be glad to see you among our customers again and do our best to satisfy all your needs.
Best regards, Carvector Team.

Rated 5 out of 5 stars

I found out about Carvector online

I found out about Carvector online! When I got in contact I was dealing with Kosta and Christina, who were amazing, they went above and beyond to help with everything they could! No matter what time of the day it was. The purchase process went very smoothly, extremely easy, no problems! I collected my car in Dublin port, and was delighted with my purchase, the car looked away better than it did in the photos! I would highly recommend carvector as they are trustworthy and great at what they do!

4 February 2022
Unprompted review
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Reply from Carvector Co. Ltd

Dear Stephanie, thank you so much for so warm feedback and kind words about our managers. We really appreciate it and hope your car will only bring you delight.
And if you decide to change it or buy a second one, we will be very happy to cooperate with you again!
Best regards, Carvector Team.

Rated 5 out of 5 stars

Hi I have bought a Mercedes Benz e63…

Hi I have bought a Mercedes Benz e63 AMG from 2006. Carvector do this for me and the communication was easy and good. The car was well maintained. And no corrosion. I will recommend carvector.

25 November 2021
Unprompted review
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Reply from Carvector Co. Ltd

Dear Rovik, thank you so much for your feedback!
We express you our sincere gratitude and deep appreciation for the cooperation.
We believe that this car will bring you only delight and you return back for the second one:)
Looking forward to seeing you again!
Best regards, Carvector Team

Rated 5 out of 5 stars

1996 DB8 Type R delivered!!!

My brother referred me to Car Vector after using their service. The purchase process was straight forward and smooth. Mark, Christine, and Helen assisted me with the purchase and they were very communicative and quick with their replies. The vehicle was delivered exactly as described and met all my expectations. I would definitely consider and recommend using Carvector in the future.

10 November 2021
Unprompted review
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Reply from Carvector Co. Ltd

Dear Richard, thank you so much for your warm feedback and kind words about our managers. We really appreciate it!
We are happy to know that your Honda exceeded all your expectations and hope it will only bring you delight.
Our company and our team always glad to see you again!
Best regards, Carvector Team

Rated 5 out of 5 stars

Mercedes S600 W221

I found Carvector via Google and reviewed the company ratings and buyer experiences on their website and also on Trustpilot before engaging in this business relation.
The purchase process went smooth. You have to make a down payment where the amount varies with the cost price of the car that you want to buy, which made sense to me.

Mark, the facilitator and prime source of contact, started sending me suitable cars via WhatsApp that matched my search criteria and that were to be auctioned within the coming days. Once the perfect car was found I asked Mark to bid on it setting a maximum bid price that I wanted to spend. The first couple of cars went to other buyers unfortunately, which made me raise my bid just a little. Then I received good news; that I was the proud owner of a white S600 V12 biturbo 5.5 liters with only 66.000 km on the meter! The maximum bid price btw includes: commissioning, inland transport, insurance fee and shipping to a local port in your country. Transportation goes via the “RoRo” principle which means “roll on and roll off”. And not in a container as many people think.

The S600 arrived a couple months later in Amsterdam, including paperwork’s for the Dutch Customs, prepared by Christine (Carvector) who took care of the shipping, export and import documents. She also sent regular updates of the car’s whereabouts.
Once arrived in The Netherlands the car needed to be converted to EU standards. Think about: light pattern, fog lights, navigation, radio bandwidth, tires (unless fitted with DOT notification) etc. These costs can add up so it’s advisable to check these upfront.
The S600, once received, was in optical very good condition and still smelled new on the inside. Technically it needed some work because it has been sitting still for quite some time which it didn’t like very much. Think about sensors, all fluids, oil, filters, tires that became square etc.
End conclusion; I now own a very luxurious, good looking and extremely fast car for 25% less than similar cars on sale in my country.
If you have patience, and not afraid to engage in a project, I definitely recommend any buyer to contact the people from Carvector to see if they can facilitate you with your dream car. I would definitely buy more cars via them!

10 November 2021
Unprompted review
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Reply from Carvector Co. Ltd

Dear Ian, thank you so much for this great and positive feedback!
Double thanks for the detailed explanation of the whole process - it is really helpful for people who consider buying car from Japan.
We also appreciate your assessment to our managers and their job. We are really happy you can recommend our company, that's the best reward we can get!
Our company would be really glad to see you among our clients again and do our best to satisfy all your needs!
Best regards, Carvector Team

Rated 5 out of 5 stars

Happy Customer

Im very pleased working with carvector, everything went as planned and the car is as described. Victor and Christine helped and informed me all the way from the start, searching the correct car, purchasing it and transporting it until I had the car at my home in Finland. They are very helpful and dedicated to their work. I am very happy and thankful for them and I hope to buy more cars with Carvector in the future!

10 November 2021
Unprompted review
Carvector Co. Ltd logo

Reply from Carvector Co. Ltd

Thank you so much for so warm feedback and kind words about our managers. We really appreciate it and hope your car will only bring you delight.
And if you decide to change it or buy a second one, we will be very happy to cooperate with you again!
Best regards, Carvector Team

Rated 5 out of 5 stars

We have been working with Carvector for…

We have been working with Carvector for many years now and everything always goes without any issues. Great company, great people, great service. Highly recommend.

10 September 2021
Unprompted review
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Reply from Carvector Co. Ltd

Thank you so much for such a high assessment of our work! We appreciate that you have trusted our company for many years.
Our company and our team always glad to see you again!
Best regards, Carvector Team

Rated 5 out of 5 stars

Hello Carvector team

Hello Carvector team, thank you very much for your professional support with the purchase of my Porsche Boxter! Lovely again! I would especially like to thank Viktor, Kristina and the boss Eugen! Best regards from Germany! Alexander

22 August 2021
Unprompted review
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Reply from Carvector Co. Ltd

Dear Alexander, thank you so much for such warm feedback!
We express you our sincere gratitude and deep appreciation for the cooperation.
We believe in maintaining the existing business and friendly relations and hope for further mutually beneficial cooperation. Looking forward to seeing you again!
Best regards, Carvector Team

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