Cartorya Reviews 

64
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the exceptionally prompt and helpful customer support team, noting how quickly staff resolve ordering problems, fix mistakes, and process refunds. Many people also appreciate the solid quality, durable materials, and everyday usefulness of several items offered by the business. Some reviewers were not happy with frustrating delivery delays, wrong shipping addresses, and missing items that never arrived. A few other people also felt that certain products were made of cheap materials, arrived damaged, and simply did not perform as advertised in online videos.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and performance. While some consumers reported... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful team members.... See more

Order

Customers had ambiguous experiences with order processes, reflecting mixed outcomes regarding deliveries and... See more

Quality

Users describe satisfaction with product quality, noting lasting and high-quality items that exceed... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying widely among consumers. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well other than never receiving my order the customer service was good. My order was shipped to the wrong address, but customer service made sure I was reimbursed promptly. I decided not to take a c... See more

Company replied

Rated 5 out of 5 stars

When I was placing my order the system had a hiccup and place it twice. The next day I realized and contact customer service. However both items have gone out to be deliver, so I couldn't cancel one o... See more

Company replied

Rated 5 out of 5 stars

Julia responded efficiently and positively to a time sensitive order issue I had with Cartorya. Saving me a ton of money and hassle. Thank you Julia!

Company replied

Rated 5 out of 5 stars

Great customer service. I made an order twice by mistake, sent an email to explain and they cancel the second order within minutes.

Company replied


3.7

Average

TrustScore 3.5 out of 5

64 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(64)

64 reviews in the last 12 months

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Rated 4 out of 5 stars

Good Customer Service

Well other than never receiving my order the customer service was good. My order was shipped to the wrong address, but customer service made sure I was reimbursed promptly. I decided not to take a chance and reorder again so I just took the refund.

6 June 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team

Rated 1 out of 5 stars

I'm still waiting for my cutters 6…

I'm still waiting for my cutters 6 weeks now .I have sent emails 3 or4 times and never heard from the co. They charged my charge card 1st day and also charged $6.99 shipping and another $1.99 charge? Which was supposed to be free. Not good!

4 June 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
We’re sorry to hear about your experience.
We’ve already reached out to you directly to help check the shipping status of your order. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Customer Service Team

Rated 3 out of 5 stars

Good quality product

Good quality product. Fast shipping. Another good experience with this company.

12 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team

Rated 5 out of 5 stars

Julia was so efficient

Julia was so efficient. Thanks for your support.

3 June 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team

Rated 5 out of 5 stars

I ordered the car polish product a bit…

I ordered the car polish product a bit to quick and requested a cancellation. The order had been shipped already but they offered a refund anyway without any questions. Something I've never experienced. A very nice gesture, especially with the condition of the country today. I appreciate you guys for your kindness.

3 June 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team

Rated 3 out of 5 stars

Product quality exceeded my…

Product quality exceeded my expectations and packaging looked very professional.

20 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 3 out of 5 stars

Cartorya customer service were very…

Cartorya customer service were very prompt and proactive in handling a shipping issue even late.

3 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thanks for your kind feedback! We’re glad you had a good experience. We’ll keep improving and hope to see you soon.
Customer Service Team

Rated 3 out of 5 stars

I recently purchased vacuum suction…

I recently purchased vacuum suction magnetic holder. Unfortunately it was damaged in shipment and after calling Cartorya, customer service immediately sent a replacement without any hassle. Kudos!

21 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thank you for your great review! We’re happy you’re satisfied with our service. Your support means a lot to us, and we hope to serve you again.
Customer Service Team

Rated 5 out of 5 stars

I was not pleased with the quality of…

I was not pleased with the quality of the paring knives. It took a few emails going back and forth. Very pleased with the results. Full refund. Very professional

31 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team

Rated 3 out of 5 stars

Lasting high-quality products

Lasting high-quality products, hard-to-find items, quick shipments. I buy from them regularly. Great company!

13 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thanks for your kind feedback! We’re glad you had a good experience. We’ll keep improving and hope to see you soon.
Customer Service Team

Rated 3 out of 5 stars

Using the angle grinder polishing pad…

Using the angle grinder polishing pad made polishing tasks much faster and cleaner. Durable material and fits perfectly without slipping.

27 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thanks for your kind feedback! We’re glad you had a good experience. We’ll keep improving and hope to see you soon.
Customer Service Team

Rated 5 out of 5 stars

Excellent customer service experience!

Excellent customer service experience!
Julia promptly helped me and resolved everything for me. Perfectly handled and perfectly appreciated.👍👍

26 May 2026
Unprompted review
Cartorya logo

Reply from Cartorya

Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

BUYERS REMOSE IN DEALING WITH CARTORYA

My VISA was credited immediately and they acknowledged my order for Kitchen Multi function peeler/Julien set of 4 was being prepared for delivery. However after at least 4 reminders to their customer service who have a 12 hour response policy not a single response has been received. Their AI robot has been built to frustrate and draw the customer into a vicious circle of exasperation. Is CARTORYA for "real" ? Cannot even manage to cancel my order and get a credit on my card. Wake up guys if you care and provide a response to my order CRTY-580123. This is a family set of 2 Peelers and 2 Juliens.

Finally the product arrived bt nor as illustrated in their internet ad. Packaging not the same but four paper unmarked boxes. The rivets securing metal look to be crude and unreliable. How do I return this forfull refung. If it isnot visually reliable, it will not perform toexpectation. TAKE IT BACK.

14 May 2026
Unprompted review

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