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Carters Furniture Centre & Bed City Reviews 

1,941
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable while providing professional guidance without any sales pressure. Shoppers appreciate the wide selection of well displayed products and the welcoming, relaxing atmosphere inside the store. A few other people also felt that the overall pricing is very reasonable and consistently offers great value for money. Buyers consistently note that the delivery team arrives promptly, operates efficiently, and handles all items with great care during setup. Consumers state that the entire purchasing process runs smoothly from the initial showroom visit to the final home installation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely friendly,... See more

Product

Customers consistently note positive experiences with product, highlighting the exceptionally high quality... See more

Service

Users describe positive interactions with service, highlighting professional and attentive staff who offer... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the punctuality and... See more

Price

People report positive experiences with price, noting that costs are very competitive and reasonable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more

Company replied

Rated 5 out of 5 stars

Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster. Absolutely Hugh store - stock everything known to man I should think! Wonderful staff - j... See more

Company replied

Rated 5 out of 5 stars

Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more

Company replied

Rated 5 out of 5 stars

Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Mattress Store
  5. Sofa Store

Written by the company

We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,941)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Malcolm the sales person was very…

Malcolm the sales person was very helpful ,attentive ,patient and demonstrated with good product knowledge. The order process went very smoothly and we now await our order being delivered.

4 May 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Nigel,

Thank you for such a lovely review! We will pass on your comments to Malcolm.

Carters 😊

Rated 5 out of 5 stars

Carters is Definitely the best for Beds !

What a great experience we had at Carter's, we had Sally advising and helping us and what a star ! (I brought a friend in for just a mattress, who has learning difficulties)
Sally had a lot of time for us, was very patient and knew her stuff.
The quality in this shop was much better and they had a great choice to choose from.
Im now coming back to treat myself.
Thanks Sally and team will be seeing you soon x

1 May 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Lisa,

Thank you for such a superb review! We will Sally and Craig know your comments! We look forward to seeing you in store again soon!

Carters 😊

Rated 5 out of 5 stars

Highly recommend …

Was greeted by Paul who was very knowledgeable about mattresses. Came away having ordered two at a reasonable price. Delivered two days later by pleasant punctual delivery drivers who (with overshoes on) placed mattresses on the beds and took the wrapping away. Pleasant company to deal with.

28 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Claire,

Thank you for such a wonderful 5 Star review! We will pass on your comments to Paul and the delivery team!

Carters 😊

Rated 5 out of 5 stars

The sales staff at Carter's Bed City…

The sales staff at Carter's Bed City were very friendly and showed my wife and I a range of beds. They explained all the descriptions of the beds and we tried out a few before we made our final choice. The salesman was not pushy at all.
After we purchased the bed we went back to have a look at the colour of the headboard and divan, so it gave us an idea of matching wallpaper. The sales lady went off and found a price of fabric that matched the headboard.
This was excellent customer service.
I would highly recommend Carter's Bed City.

9 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Paul,

Thank you so much for such a wonderful review! It really means the world to us! We will pass on your comments to Craig and Sally.

Carters 😊

Rated 5 out of 5 stars

Staff helpful understanding of range…

Staff helpful understanding of range items in stock and needs of customers

21 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Roy,

Thank you for such an excellent review ! We will pass on your comments to Malcolm.

Carters 😊

Rated 5 out of 5 stars

Excellent service as always

Been using them for years

4 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Phil,

Thank you for such an excellent review, and thank you for your continued support it means the world to us!

Carters :-)

Rated 5 out of 5 stars

Knowledgeable staff who offer a…

Knowledgeable staff who offer a professional service without any pressure to buy. Pleasant shopping experience that I would recommend.

11 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Helen,

Thank you so much for such an excellent review!

Carters :-)

Rated 5 out of 5 stars

Very knowledgeable and friendly…

Very knowledgeable and friendly salesman , took time and trouble about my purchase

1 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Guy,

Thank you for your wonderful review! We will pass on your comments to Jack.

Carters :-)

Rated 5 out of 5 stars

Fantastic service from the moment we…

Fantastic service from the moment we walked into the shop. Sales team very knowledgeable about the stressless
Range of furniture. No hard sell from the team. Nice easy pleasant transaction.

4 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Lawrence,

Thank you for such a superb review! We will pass on your comments to the team!

Carters :-)

Rated 5 out of 5 stars

Great salesman who listened…

Great salesman who listened to what we were seeking and only show us relevant mattresses. Found what suited us. A good shopping experience

28 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Andrew,

Thank you for such a wonderful review! We will pass on your comments to Craig.

Carters :-)

Rated 5 out of 5 stars

Beautiful bedtimes

Sally was extremely helpful and very knowledgeable. Gave me plenty of opportunity to try the beds and explained well about the different mattresses. Feel confident that with her support I have bought a comfortable bed.

3 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Susan,

Thank you for such a fantastic review! We will pass on your comments to Sally!

Carters :-)

Rated 5 out of 5 stars

Excellent experience for first time at the store.wll laid out and very clean.Plenty of suites to look at .The sales man Malcom Stringer was very polite and went into all the details about the suit

Lovely and clean.Lots to look at .sales man Malcom Stringer was very polite and went into all details about thec3 piece we picked

2 April 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Andrew,

Thank you so much for such a wonderful 5 Star review! We will pass on your comments to Malcolm!

Carters :-)

Rated 5 out of 5 stars

Happy

First time shop with this company I’m pleased to say they were very polite and answered all my questions without any hesitation was a good shop all round will buy from them again

30 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Sheila,

Thank you so much for a wonderful review! We will pass on your comments to the Bed City team.

Carters :-)

Rated 5 out of 5 stars

Great customer service no hard sell

Great customer service no hard sell. Salesman had a good knowledge and understanding of products.. and was able to give excellent, valuable advice.
Was exceptionally patient, I would certainly recommend Carters.

21 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Sue,

Thank you for a wonderful review! We will pass on your comments to Malcolm.

Carters :-)

Rated 5 out of 5 stars

When we first walked into the store

When we first walked into the store, we were greeted by Matt, who asked what we were looking for, put us at ease, left us to look, and showed us some furniture that we wanted really quickly. He also said that they loan furniture while we wait for the order to be delivered.He was very professional and knowledgeable about the products the shop sold, would definitely recommend Matt.

21 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Wayne,

Thank you for such a fantastic 5 Star Review! We will let Matt know your comments.

Carters :-)

Rated 5 out of 5 stars

Highly recommend

Thank you Sally you were so helpful and nothing was too much trouble

24 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Patty,

Thank you for such a lovely review! We will pass on your comments to Sally!

Carters :-)

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, very friendly, quick and efficient and a pleasure to buy a bed from them.

13 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Antoni,

Thank you so much for a fantastic review! We will pass on your comments to the team!

Carters :-)

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