CarTakeBack Reviews 8,327

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being amazing, efficient, and straightforward from start to finish, often describing it as 10/10 and first-class. Many highlight the prompt payment, with funds often received the same day or the next, and appreciate the competitive pricing, frequently finding the best quotes here. The staff are frequently commended for being friendly, polite, and helpful, making the collection process smooth and professional. The user experience is also noted as easy and well-organized, even for those who are not tech-savvy. However, some customers also noted issues with collection appointments, where drivers either failed to show up or arrived unannounced at inconvenient times. A few other people also felt that the initial online quotes were significantly reduced when contacted by phone, leading to disappointment and a feeling of dishonesty.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication and efficient... See more

Payment

Customers consistently note positive experiences with payment, highlighting that money is often received as... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Price

People report positive experiences with price, often finding the offers fair and convenient, with money going... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pick up Guy was brilliant,think he was called Chris he was friendly , polite and even took the time to call me to say my house keys were on the keyring with my car key after he left and he broug... See more

Rated 5 out of 5 stars

Booked in and the collection was completed and payment made the next day. Such a simple and easy way to scrap and the highest quote I found online. The gentleman that collected was friendly and polite... See more

Rated 5 out of 5 stars

Amazing service by both CarTakeBack and the garage I was put in touch with. Filled out the details and accepted the quote then was contacted by email within minutes and called in person by the won... See more

Rated 5 out of 5 stars

Great customer support helped us navigate through something we had never done before. Lots of moving parts but because of this it all went smoothly. Very happy.


Company details

  1. Auto Wrecker

Written by the company

CarTakeBack are the biggest scrap car recycling company in the UK! With over 300 branches across the country, we'll find you the best price for your car, no matter the age, mileage or condition. To see what your scrap car is worth, simply enter your registration number and postcode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Have your car collected from anywhere at a time to suit you. CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official DVLA paperwork.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Online quote was £400 for a Land Rover…

Online quote was £400 for a Land Rover Discovery 3, then when they phoned back they offered me half that, absolute joke!

5 May 2026
Unprompted review
CarTakeBack logo

Reply from CarTakeBack

Unfortunately we have been unable to find a booking with the details provided. We've requested a reference number so we can link this review to a vehicle and investigate further.

Rated 5 out of 5 stars

💯 % satisfaction

This was a very straightforward process. Great communication and service. Great price for my car glad it was going g to be recycled for parts rather than crushed and no parts recycled. Great company and will use them again. Have recommended this company to friends and family
Payment on day of transfer

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, hassle free. Agreed quote was honoured, and the car was picked up on time with a friendly representative.
Would definitely recommend to all.

22 April 2026
Unprompted review
Rated 4 out of 5 stars

Highly Recommended

The service was really good -;they came to a remote area in the Highlands, arranged how they could collect when nobody was in, and kept me informed all the way through.
The only reason for not getting 5 stars is a bit of confusion over which day they would come, and the driver having to contact me direct for information on accessibility, where keys were etc. But great that he did, as it then all went smoothly on the day, and he texted me as soon as he'd collected, very reassuring.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website. Quick pick up and money xfer

Quick and easy website to use. Response times quick with emails. On the day of pick up I was notified how long they would be. Helpful and friendly driver. Minutes to sort out paperwork and DVLA notification of selling car. Money for sale of car went into my account the next day.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Payment super quick

Pretty seamless once they got in touch regarding a date for collection. Gave me the best price out there and paid immediately - within minutes of collecting.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

They came on time, was very polite. Took away the car, the quoted amount was in the bank the same day. Perfect transaction. Excellent service.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Top prices paid

Top prices paid, quick easy paper work all on line ,answered all the questions I asked when I was not sure what to do .very quick collection the guy that came to collect the car was really nice,efficient, the whole experience was fabulous.I would definitely recommend there services

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Really well organized and easy system

Really well organized and easy system, car collected on time with good communication and minimum fuss. Gave the best price to buy my old car, money went into the bank the same day and I received a certificate of destruction the next day with clear instructions what to do next, couldn't have been better.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Collection Driver was polite and informative and kept informed of their ETA. payment was quick and hassle free

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy, received payment before the car even left my driveway! Spot on, 100% recommend

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything perfect

Everything perfect. Straightforward, very pleased how smooth the car collection went. I sing your praises to all my friends and family. Wish everything was as easy as this. Its the 3rd time I.ve used your services.

9 April 2026
Unprompted review

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