Playa Tranquila tour
Playa Tranquila tour. The beach itself wasn't for me, but a good experience with the agency, who knew to recommend a much quieter activity (Isabella).
28 August 2026
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Company details
Written by the company
Cartagena-Tours, la agencia de turismo N°1 en Cartagena. Alquila de yate y lancha en cartagena Actividad en la ciudad, visitas de las islas rosario. Puede encontrar todas las actividades posible en Cartagena con Cartagena-Tours
Contact info
Edificio las tres carabelas local 17 piso 2, Barrio, El Laguito, Cartagena de Indias, Provincia de Cartagena, 130001, cartagena, Colombia
- +573215426484
- contact@cartagena-tours.co
- cartagena-tours.co
3.2
Average
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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I don't understand the earlier negative…
I don't understand the earlier negative reviews, they're absolutely not representative of our experience. We booked on the website and then messaged on WhatsApp, everything went smoothly on the day of the activity (5 Islas tour), and comparing prices it was the best deal. A really good agency.
25 August 2026
I wish I had seen this before SCAM !!!
I wish I had seen an honest review like this before booking.
Unfortunately, Google recommended this place and showed it as a safe option. Based on my experience, the large number of positive reviews on their website tricked the google algorithm and that’s how they get you.
This place felt like a scam. They advertise their services using pictures that did not reflect what we actually received, overcharge customers, and the overall experience was completely different from what was shown online.
The bus service, boat transportation, and beach accommodations did not feel safe to me. The conditions were nothing like the pictures or descriptions used to advertise the tour.
What made the experience even worse was what happened afterward. When we contacted them to complain and try to resolve the situation, they stopped responding.
I would not recommend this company. Please be extremely careful and do your own research before booking.
I would also think twice before booking tours to Barú in general. The beaches have become extremely overcrowded and overexploited by mass tourism. It was honestly very sad to see what has happened to such a beautiful place.
I wish I had known all of this before going, which is why I’m leaving this review for other travelers.
22 July 2026
Unprompted review
Reply from Cartagena Tours
Hola Susana:
Sentimos mucho lo que viviste ese día y entendemos tu molestia.
Lo que ocurrió: entre tu reserva en mayo y la fecha del tour en agosto cambiamos de número de WhatsApp. La línea anterior quedó desactivada, por eso tus mensajes se quedaron en un solo tick y nunca nos llegaron. El número vigente estaba y sigue estando publicado en el sitio web, y también aparece en el correo de confirmación de tu reserva. Aun así reconocemos nuestra parte: debimos avisar directamente a cada cliente con reserva ya confirmada del cambio de línea, y debimos contactarte antes del tour para confirmar hora y punto de recogida. No lo hicimos y lo lamentamos.
Situaciones así las tomamos muy en serio, y por eso insistimos en un punto: WhatsApp no es el único canal. La dirección responde por correo electrónico todos los días y no nos llegó ningún mensaje tuyo. Un solo correo habría bastado para resolver esto en minutos, sin la angustia de esa mañana. Si nos dices a qué dirección escribiste, lo revisamos con gusto.
Sobre lo que dices de nuestra empresa: operamos en Cartagena desde 2022, con miles de pasajeros atendidos, y no hay ninguna estafa. Trabajamos directamente con nuestros guías y conductores, sin ningún revendedor entre el cliente y nosotros, y esa es justamente la razón por la que podemos ofrecer los precios que tenemos. Tu tour se realizó y tu dinero no se perdió, aunque salió más tarde de lo previsto, y eso no borra las horas que pasaste buscándonos.
Escríbenos a contact@cartagena-tour.co y te compensamos ese retraso.
Cartagena Tours
Scammers!
Scammers!
Booked a tour to islas rosario by bus to playa blanca and by boat to islas rosario.
In the bus the tour guides told we did not go to islas rosario, because it was danger, and the oceanarium is only a aquarium.
They had an other offer. 3 atractions for 35000 cop a person mas
At playa blanca apeared people as tour guides and later asked commision
We did go by boat to locations nearby.
The first a 1/2 hour snorkling,then a 1/2 hour to animals eating out your hand,and to a little stone beach for 10 minutes,then back to playa blanca
That was it.
This is selling a tour online and later change the program and take money from unknown tourists!
The advise is: do not buy tours on internet,only at a existing travel agency.
25 July 2026
Unprompted review
Reply from Cartagena Tours
Hello, and thank you for taking the time to write. We are sorry the day did not match what you expected.
One important clarification first: the 5 Islands tour does take place inside the Rosario Islands archipelago. The snorkelling stop, the fish feeding point and the small beach you describe are all located there. What is not included is the Oceanario, which is a separate attraction with its own entrance fee, sold on site and never part of the standard tour price. If the way this is worded led you to expect an Oceanario visit, that is on us and we are reviewing the wording of the page.
On the boats: Cartagena has a limited number of licensed boats authorised to sail to the Rosario Islands, and they are shared across every agency in the city. Any traveller booking this excursion, with us or with anyone else, ends up on the same boats and the same route. We do not resell through intermediaries, we book and coordinate your day ourselves, which is why our prices are what they are, but we do not control sea conditions or the boat operator's on-the-day decisions.
On the people who approached you on Playa Blanca asking for a commission: they are not part of our team and nothing beyond what you booked has to be paid to anyone on the beach. Never hand money to someone who cannot identify themselves as your guide. We will raise this with the operator.
We handle several thousand bookings a year in Cartagena. The large majority of travellers who have a good day never write about it, so public reviews naturally over-represent the small number of days that go wrong. That is exactly why we want to hear from you directly rather than leave this here.
Please write to contact@cartagena-tours.co with your booking name and date, and we will look at compensation. It matters to us that you leave Cartagena with a better memory than this one.
Cartagena Tours
Yacht ride around the bay.
Pleasant experience, excellent service from the captain and sailors
I recommend them 👌💯
27 April 2025
Unprompted review
Reply from Cartagena Tours
Hello, thanks you so much for your reviews
It was a very good exeperience
It was a very good exeperience ! we book 3 activity with this agency : volcan totumo, jetski and private boat.
I don't recommend the volcan but the excursion in rosario was very good
26 April 2024
Unprompted review
Reply from Cartagena Tours
Hello, thanks you so much for your reviews
Very bad experience
Very bad organisation. No English speaking tourguides. The meeting was for 8 but we left at 9:30. We had to wait for 90' with no water under the sun. The return time was 6:00 but we returned at 4:00 in order the boat to get other trips for sunset. The organisation was extremely poor. We didnt get what we paied for. Very bad experience
22 June 2024
Unprompted review
Reply from Cartagena Tours
Thank you for your feedback.
Our guides on this excursion do speak English, it is part of the service and it is confirmed at booking. If communication was difficult on your departure, tell us the date and we will identify the guide, but the tour is not operated without English-speaking staff.
On the departure time: pick-ups run in sequence across several hotels and meeting points, and a group arriving late delays the whole vehicle. Our buses and boats are ready at the scheduled time, but waiting 90 minutes in the sun is not acceptable and we are reviewing how we handle late arrivals so it stops falling on the people who arrive on time.
The return at 4:00 instead of 6:00 is on us. You paid for a full day and you did not get one. We have raised it with the boat operator.
Write to contact@cartagena-tours.co with your booking name and date and we will look
They are a scam
They are a scam, I booked a jetski ride. Arrived at the location, it's a random beach. No jetskis on site. Found the guy eventually and he said we had to take a taxi with him to another beach. We did then arrived and there are still no jetskis and said we had to wait 30 minutes. I asked the price it was much more than was advertised. And not including the deposit already paid. So pretty much one big scam. Do not book with these guys anything! Order #21097
22 February 2024
Unprompted review
Reply from Cartagena Tours
Who are you ? We are available 24/24 on whatsapp and we had 0 customer who said je rent a jetski and nobody was there.
Obviously its a fake review
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