Bought my next car from Carsa Durham this morning. Gentleman who dealt with me was professional from start to finish. Took me step by step through the process and made my experience a lot less stres... See more
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Location
Switch locationWest Auckland Road, Tindale Crescent, DL14 9TW Bishop Auckland, GB
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Disappointing after service. Awaiting response for our vehicle, despite registering a complaint and getting told we'd have a response after 2 days, we are still awaiting said response, 3... See more
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Greeted immediately when we walked in, we had no appointment made, but easy enough to be shown the car and able to test drive. Bought the car within an hour with no issues. Very friendly staff. Very e... See more
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Great experience today, Tyler was professional and friendly, made sure we were happy with everything and went though everything well
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
West Auckland Road, Tindale Crescent, DL14 9TW, Bishop Auckland, United Kingdom
- 02046402208
Summer price drops
4.2
Great
51 reviews
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Great service from the team
Great service from the team, over the moon with my new car!
13 August 2026
Reply from Carsa - Durham
Dear Katy,
We're so happy to hear you had a great experience with our team and are over the moon with your new car!
Best Regards,
The Carsa Team
Great customer service from Jamie and…
Great customer service from Jamie and Scott helping me to purchase my new car, thank you so much
13 August 2026
Reply from Carsa - Durham
Dear Carly,
Thank you for taking the time to share your experience. We're delighted to hear that our team members provided great customer service and helped you with your new car purchase. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Are Carsa incompetent? Read on to find out................
I just drove a round trip of 300 miles to the Durham branch to be told when I got there that the car that I had booked to test drive a '''WEEK'' ago (car registration LM72VUE) was not there. I was told by the salesman that the lorry with my car and others had broken down ''TODAY'' on the way to Durham. So despite me checking with Carsa on WhatsApp on the 11th August and Carsa sending me a reminder yesterday the 12th and another Today the 13th August, - the car was never at Durham at any time.
Am I angry at Carsa’s incompetence? You bet I am. What a disgrace.
On top of all that the person at reception before any problems transpired was very offhand. His welcome greeting was "Are you alright mate?" That may be a local colloquial Durham way of greeting but it is not the way to greet customers. The poor sales person who gave me the bad news, never at any time apologised. Was I offered compensation or even a cup of coffee? The best Carsa could offer was that If I could wait around for a ‘’FEW HOURS!’’ on the chance that they ''MIGHT'' be able to get the car here. They however could offer no guarantee of that happening. Flabbergasted and dumfounded at that point I headed home. What is even more bizarre is that after getting home I found out that they had similar cars of the type in stock that I was looking for. At no time did they suggest that I might be interested in an alternative. What way is that to run a business?
Would I consider Carsa as a good venue to purchase a car? Not on your life and never again will Carsa see any of my money.
I might add that the booking fee of £39.00 was easy to process but has proved difficult to organise a refund. Apparently you have to "APPLY" to get your money back! It should be automatic if they make a mistake. But no you have to apply. I tried doing just that and all you get is the run around as no one is available to speak to you. These people just do not deal straight with you.
The sad thing about this company is that they could be good and the way they trade is a great idea. The apologies made to one star reviews are just useless platitudes. They apologise constantly and say they will investigate internally but nothing seems to change. Try clicking the search facilty for Durham on here and it is embarrassing to read just how bad that branch is. I feel like a fool for not looking at their customer feedback in the first instance. Edit 18/8/2026 Just as expected the reply from carsa is as predicted. "We will look into this internally" CARSA I'M STILL WAITING ON MY £39.00 BOOKING FEE TO BE REFUNDED.
13 August 2026
Unprompted review
Reply from Carsa - Durham
Dear David,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you had after making the 300-mile round trip to Durham, particularly after confirming the appointment and receiving multiple reminders.
We appreciate how frustrating it must have been to arrive and find that the vehicle was not at the branch, especially when you had made such a significant journey. We’re also sorry to hear about the welcome you received and that you were not offered a suitable alternative vehicle or clearer support on the day.
We will look into the concerns you have raised internally, including the vehicle transfer and appointment process, communication, alternative vehicle options and the handling of your reservation refund.
We also want to assure you that these reviews are not simply acknowledged and forgotten. All customer feedback, including Trustpilot reviews, is reviewed by our teams each week and the key themes and individual issues are fed back to the relevant teams for action and improvement. This includes looking at recurring issues such as vehicle movements, communication and refund processes, rather than simply responding to the review itself.
Thank you again for choosing Carsa and for providing feedback that helps us identify where we need to improve. We’re sorry that on this occasion we fell short of the experience you expected.
Best Regards,
The Carsa Team
I asked for battery report and still…
A month ago when I bought car, I asked for battery report and still waiting.
Also trying to contact with shop (Carsa Durham) but after pressing buttons nobody picked up phone to have chat.
11 July 2026
Reply from Carsa - Durham
Dear Jaro,
We are concerned to hear about your experience. We are actively looking into why you haven't received the battery report and the difficulties you faced reaching us.
Best Regards,
The Carsa Team
It was an ev Car and as we travelled…
It was an ev Car and as we travelled from Scotland and were travelling back we asked for the car to be charged with some decent mileage maybe enough to get us to Carlisle where we could recharge but the car had 32 miles on it not even enough to get us to Newcastle
8 August 2026
Reply from Carsa - Durham
Dear James,
We appreciate you sharing your experience. We understand your frustration with the car's charge level, especially given your travel plans. We are reviewing our procedures to ensure this does not happen again.
Best Regards,
The Carsa Team
Reply from Carsa - Durham
Dear David,
We're so pleased to hear that you found our service to be quick, easy, and professional. Thank you for your positive feedback!
Best Regards,
The Carsa Team
You May Be Lucky
Placed a deposit on a Lexus RZ Takumi and drove 360 miles round trip from Scotland to Bishop Auckland for our test drive. The car had arrived on Monday, our appointment was Friday.
When we arrived it was sitting with the driver’s window cracked open, filthy with polish residue as if it had just come off the transporter. The tow point covers were on the passenger seat. I don’t think anyone at the dealership had touched it all week.
A quick inspection found bird dropping etching, poorly refurbished alloys with kerbing, an external door seal unseated, windscreen chips, and scratches on the paint.
A manager accepted the presentation was sub-standard, apologised, and offered to fix it and deliver. He then said it was a "cheap car" — basically "what did we expect".
You might get lucky with Carsa, but we weren’t. There was no quality control apparent, no one had checked the car before we arrived, and beyond a basic apology, no one seemed to care. Not acceptable for a £25k purchase
The only contact I’ve had since leaving the dealership is the generic email below. No call, no name, no specifics about my visit or the car. Just a template response that looks like it was written by AI.
When you’re spending £25k and travelling that distance, that level of aftercare tells you everything.
If you’re thinking of buying from Carsa, ask yourself if you want to roll the dice with a company that cares so little about its customers.
7 August 2026
Unprompted review
Reply from Carsa - Durham
Dear William,
Thank you for taking the time to share your experience and for choosing to visit Carsa Bishop Auckland. We’re sorry to hear that the condition and presentation of the Lexus did not meet your expectations, particularly after travelling such a considerable distance from Scotland for your appointment.
We appreciate how disappointing it must have been to make such a long journey and find the vehicle was not presented in the condition you expected. We’re also sorry that, despite the concerns being raised during your visit, you were left feeling that your experience and the presentation of the vehicle did not reflect the level of care you expected from Carsa.
We will look into the concerns you have raised internally, including the vehicle’s preparation and presentation, the points identified during your inspection and the communication you received from the branch.
Thank you again for considering Carsa and for bringing your experience to our attention. We’re sorry that on this occasion we were unable to provide the standard of experience you were expecting.
Best Regards,
The Carsa Team
Ruby was amazing very smart and…
Ruby was amazing very smart and professional would definitely recommend others to come her thanks to her service
7 August 2026
Reply from Carsa - Durham
Dear Leo,
We are so glad you had such a positive experience. We appreciate your kind words and look forward to seeing you again!
Best Regards,
The Carsa Team
Ruby is a great sales executive
Ruby was exceptionally welcoming, friendly and helpful throughout the car buying process. Would highly recommend Carsa to anyone looking to buy a new car.
4 August 2026
Unprompted review
Reply from Carsa - Durham
Dear Vaseem,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was exceptionally welcoming, friendly, and helpful throughout your car buying process. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
We purchased a car from Carsa and…
We purchased a car from Carsa and everything was handled very professionally by Ruby. She was a delight to deal with.
4 August 2026
Reply from Carsa - Durham
Dear Amanda,
Thank you for taking the time to share your experience. We're delighted to hear that everything was handled professionally and that you found our team member a delight to deal with. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great experience
Great experience, very welcoming and helpful throughout. Left as very happy customers.
1 August 2026
Unprompted review
Reply from Carsa - Durham
Dear Rob,
Thank you for taking the time to share your experience. We’re delighted to hear you felt welcomed and supported throughout, and that you left as very happy customers.
Best Regards,
The Carsa Team
The service provided is great and the…
The service provided is great and the price's of the cars are good
31 July 2026
Reply from Carsa - Durham
Dear Frank,
Thank you for taking the time to share your experience. We're delighted to hear you were pleased with the service and found our car prices good. Your positive feedback is very much appreciated.
Best Regards,
The Carsa Team
I came back the next day after having a…
I came back the next day after having a test drive the day before. I came back to commit to buying the car . I had to wait hours on someone helping me with it . I feel that experience ruined me giving more stars .
1 August 2026
Reply from Carsa - Durham
Dear Athol,
Thank you for taking the time to share your experience. We're pleased you chose to return to commit to buying the car, but we're very sorry to hear about the long wait you faced on the day. This is not the level of service we aim to provide, and we will review our support and appointment processes to help prevent this happening again.
Best Regards,
The Carsa Team
Great service, great price
Had a great experience buying my first car. Harry was really helpful explaining the process and answering my questions. Really appreciate that carsa was able to move the car to my nearest dealership so I could test drive before buying.
1 August 2026
Reply from Carsa - Durham
Dear Matthew,
Thank you for taking the time to share your experience and for choosing Carsa for your first car. We're delighted to hear everything went smoothly, and it's great to know Harry’s explanations and support were helpful. We're also pleased we could arrange for the car to be moved to your nearest dealership so you could test drive it beforehand.
Best Regards,
The Carsa Team
Ruby at the Durham branch was a…
Ruby at the Durham branch was a pleasure to deal with and very professional
Nothing was a problem and would buy again from this branch
31 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Sean,
Thank you for taking the time to share your experience. We're delighted to hear that Ruby and the team at our Durham branch made everything straightforward and professional for you. We appreciate your kind words and your intention to buy from us again.
Best Regards,
The Carsa Team
Harry was fantastic
Harry was fantastic. He made the whole purchasing experience real easy and not intimidating at all. It was a quick and easy process, I would highly recommend carsa durham
31 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Naithan,
Thank you for taking the time to share your experience. We're delighted to hear that Harry made the process straightforward and comfortable for you, and that you would recommend Carsa Durham. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Disappointing after service.
Disappointing after service.
Awaiting response for our vehicle, despite registering a complaint and getting told we'd have a response after 2 days, we are still awaiting said response, 3 weeks later.
No one answering the phone or calling back.
Think they are waiting for their 30 day obligation to expire.
Taking the car back.
Addition;
Now received a response stating reviewing their process. Getting more words, look forward to receiving some action before Tuesday 4th when it's coming back to the salesroom.
31 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Paula,
We appreciate you taking the time to share your experience and are sorry to hear about the difficulties you've had with our after-sales service. This is not the standard of communication or support we aim to provide, and we understand your frustration at not receiving a timely response. We are reviewing how your case has been handled so we can address this properly and improve our processes going forward.
Best Regards,
The Carsa Team
Reply from Carsa - Durham
Dear Brad,
Thank you for taking the time to share your experience. We're pleased to hear you found our staff friendly and supportive, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
Excellent car sales man
Excellent car sales man. Was no pressure in us buying the car .Was very efficient in sorting all the paperwork out .
29 July 2026
Reply from Carsa - Durham
Dear Peter,
Thank you for taking the time to share your experience. We're delighted to hear you felt no pressure during the purchase and that everything was handled efficiently. Your feedback means a lot to us.
Best Regards,
The Carsa Team
Had a very good experience
Had a very good experience, advisor was well informed and efficient, would highly recommend
28 July 2026
Reply from Carsa - Durham
Dear Stephen,
Thank you for taking the time to share your review. We're pleased to hear you had a very good experience and found our advisor helpful and efficient. We really appreciate your recommendation.
Best Regards,
The Carsa Team
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