Cars24 Australia Reviews 

Decided to sell my car. Went with cars24 and they made the whole process very easy. I found Bhuvnesh very helpful. If you want a hassle free pleasant experience than cars24 is the best way to go!

We had an excellent experience with Cars24 from start to finish. Himanshu and Garima were absolutely fantastic to work with — professional, responsive, and genuinely helpful every step of the way.

What could have been a stressful process before our move was made incredibly easy thanks to their clear communication and efficiency. Everything was smooth, transparent, and well-organized.

We truly couldn’t recommend them enough. Thank you both for making this such a positive experience!

Himanshu from Cars24 was professional, polite, friendly and helpful the entire time whilst dealing with him to sell my car, from start to finish.

Seamless transaction very professional
Very good communication would recommend.

I had a great experience from Himanshu at Cars24 Australia recently when selling my 2022 Haval H6! I was offered a fair price and their process was very well executed and painless. I would highly recommend Cars24 Australia as an alternative to selling your car privately.

I have just sold my car through Cars24 and found the experience very positive. Nitin and the team were very clear and direct in their communication. The process was straightforward and, ultimately, satisfying. Having tried for four weeks to sell online through the most popular online car sales website, I was feeling quite dispirited – with people making lowball offers, appointments they didn’t keep, and offers which fell through. The Cars24 process was all completed online with photos and paperwork sent by email. Once we had agreed on a price, the money was deposited in my bank account within 72 hours. Having received various unacceptable offers and trade-in prices, I was happy with the price paid by Cars24. I feel it was very fair. Thank you to Nitin and the team.

Terrible experience. Do not use them to sell your car. The process is time consuming and you feel like you’re being conned all the way through the process. Communication was terrible, I had to make multiple calls to find out what the next step was after my virtual inspection. I was told they would return my call and they never did. I was finally made a low ball offer, only to be told that they would have to inspect the car in the shop and I may need to pay for any defects the find after they’ve take possession of the car. Stick with your instant offer from Carsales. Far more trustworthy

Very good . Good communication. Very helpful
Himansu is excellent

Gave me good service with instant offer and value for my car thanks Himanshu

In brief, the experience with Himanshu and cars 24 was professional, efficient, helpful.

The team at Cars24 were very prompt and made selling our car easy. Answered all our questions and happy to get a quick sale.

“SELLERS BE WARE”
Just experienced a horrible time with this Company in regards to selling my daughter’s car. The process started when we advertised my daughters car for sale on “Car Sales” I received an offer of $8,000 approx 40% less than the advertised price from a person who wrote he was from a dealership straight after I received an offer from “Cars 24” for $8,500 which I believe after going through the process was the same person using different platforms.
I called the Cars 24 number to accept their offer of $8,500 thinking and believing it would be a on site home visual inspection to check over my car and sign off if all ok but was informed it would be a visual inspection only which I booked on a day of over 40 degrees I also sent them preliminary close up photos to make the process quicker. The time came that afternoon where I called into a FaceTime style meeting taking part of a virtual tour of the car and operating features as asked at the end was told someone would contact me with an offer within 24 hours which never happened, I left messages and phoned with no reply until the next day where I actually had to call again to speak to someone who said would have the person of the inspection call me back with the offer, he called me back but no offer instead asking if I could take my car in to their workshop in Laverton over (1 hour away) this was never part of the process which was supposed to be hassle free. I phoned the Company “Cars 24” again and put in a complaint about still no offer I then received a call back from the person who was supposed to be the person who took part in the visual face time inspection even though different names showed up with who was involved. I then was told that the offer was $7,380.00 I asked why you would offer $8,500.00 I was told told it was mainly due to 1 service missed even though later 2 services were carried out at the same time to make sure the car was in order. (1 owner car never had a panel touched never ever had any issues all services documented) and they confirmed the car was very well kept.
In Summary you have 2 offers $8,000 from unknown Dealership then $8,500 from “Cars 24” (same people) who then went on to say they would need to deduct amounts from the $8,500 offer at which time I objected to this as never mentioned in initial offer. Both these organisations are the same people who also both asked me to bring car in to be inspected in Laverton Vic which was never part of the process. I believe this to be a very disappointing way and underhanded Business practise and I would never ever entertain using the services of “Card 24” after all they have missed out on a magnificent car where only 400 were sold in Australia.
I’m hoping the ACCC investigate this organisation to make sure the dealings are above board.

A predatory company that cold-calls private car sellers and has the audacity to offer well below market value, clearly targeting people in vulnerable situations.

Bhuvnesh From Cars 24 has been fantastic from start to finish with excellent communication answering all my concerns promptly!

Highly recommended would definitely use cars24 again!

CARS24 contacted me regarding an advertisement to sell my car on Carsales. My car was on for the market value and they made me an offer which was then negotiated to be a little higher, but nonetheless I was happy to go with them.

They organised the “virtual inspection” (a 1 minute video they asked to be emailed), asked for all the photos and documents, and I had advised them of the slight marks on the car. All documentation they asked for including photos of servicing was provided.

6 days after this was all submitted, they sent me an offer of $16k, asking for 50% be paid before collection, and 50% after they took the car to their yard.

Stating all the reasons they knew about for the decrease in price and the “inspection” a 1 minute video of the car.

Absolute disgrace of a company.

Sold my VW to Cars24, fast and efficient.

Cars24 were excellent to deal with. From my first contact with Tarushi who was excellent in explaining the process to me and arranging the virtual inspection with Mr Singh who also was very patient and helpful with the inspection process. I thoroughly recommend Cars24 as an excellent option to the endless calls from tyre kickers who are not interested in giving you a reasonable offer.