My husband is disabled so at home he drives a car where the pedals are switched around. Needles to say it is difficult to find a good rental to suit our needs. Carscanner were very efficient and found... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service for car rental in Europe, America, etc. It helped me a lot to save time on finding a car during my vacation in China. A large assortment of cars with a wide range of prices, there... See more
I still haven't received the refund of 257 EUR. Company thinks that it is a bank, and it can leave my money for the whole month without explanation. I'm an expirienced traveler and no one company has... See more
Very dishonest! We booked an economy car (5 seats and 2 luggage) and got a mini car (4 seats and 1 luggage) and cars-scanner claims that they are of the same category when it clearly isn't - even as d... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salute the efficiency!
Salute the efficiency!
I had to cancel my booking due to medical reasons and was refunded full including insurance within 3 days!!!
I would definitely use them again!
I've used many car rental dealers
I've used many car rental dealers and companies and I can say, that cars-scanner provide a good service. User-friendly website, everything is clear and comfortable and no problems occured while picking up my car and delivering it back. My trip to Poland was great and this rental service made it even greater.
Cars Scanner - Not Recommended! Stay Away
Not Recommended! Stay Away! Better identify as “Cars Scammers”.
Four days after the reservation, a day before the planned pick-up, I was told the rental agent can not fulfil my reservation. The rental agent was Gold Car, another notorious rental car company, I learned later after reading many negative reviews in the internet. They promise and publish unrealistic prices which they do not respect later. Not Recommended.
terrible experience
terrible experience. paid for the car because miss leading information was not able to pick up and drive car. no refund nothing
Fast search without problems and good services
I was happy to get a car rental experience with cars-scanner. Following advice of a friend of mine I used their website to rent a car in Greece. I found my best option very quickly due to the website's understandable interface and had no problems in taking the car and giving it back. Nice service, friendly staff. Order Gr635261837 was duly performed. Thanks!
I liked everything
When I was in search of car rental in France I truly plunged into the number of car rental companies and could not find my best variant. I was so much confused, but a friend of mine adviced me to compare all prices on cars-scanner. And it really worked well. I managed to find my car esily and fast. So, I'd like to thank the cars-scanner's team. They are the best!
My order Nr: Fr897530291
Fast and friendly
Great work! Friendly staff and very clean vehicles. 100% will use again.
Wide choice
really good selection of cars on the platform. Easy to choose and book. The website is very user friendly, super easy to navigate even for someone who is as computer illiterate as I am. Really appreciate the email reminders with all the booking details.
Wonderful service
My husband is disabled so at home he drives a car where the pedals are switched around. Needles to say it is difficult to find a good rental to suit our needs. Carscanner were very efficient and found us just the right car. We will definitely be using them again as we have never received such a wonderful and accommodating service from any other car rental company.
It was easy and fast
When I was in need of renting a car in Netherlands I came across of this car rental website. I read some comments and decided to use their service. I booked a car from Herz and never did I regret. My trip was successful and fruitful and plans realized. So, I recommend. My order number NL569084732. Thank you!
Best customer service
in the world where you have any product and service available literally at your fingertips, professional customer service is what will keep your customers coming back.Carscanner offers just that. I lost my booking and the customer care people on the other end were able to retrieve it within minutes and send me on my way in my nice clean rental.
Misleading website, dishonest customer service
Unlike reputable car rental companies, this broker goes out of their way to hide information about the fact that the driver has to produce a payment card in their own name to pre-authorise €2,500 excess on the rental car. No option to locally waive that excess either according to their website, Then this thieving company has the gall to charge a £45 cancellation fee even though they're the ones misleading the customer. As a business we regularly hire rental cars - never deal with these crooks again.
Stunning service
While our trip to Spain in a car rented via cars-scanner I promiced to myself that I'd necessarily leave a comment about this service. The work they're doing is really amazing. We could find the right car for us very quickly and almost without any efforts. And most pleasant was that the car was at a very reasonable price. So we spend beautiful time and saved money. Thanks a lot!
Great service and prices
I always use carscanner when I need to rent a car. I’ve compared prices on various other websites and carscanner seems to offer the most competitive prices on the market. That combined with helpful customer service means I’ll keep returning again and again.
Fab service
only took a few clicks to choose and book a car on carscanner. The car supplied was first class. Very efficient service.
Friendly
had to change our reservation last minute and push it back by one day. Customer service answer calls very quickly with no ridiculous waiting time and ‘your call is very important to us’ malarkey. Reservation changed no problem.
Easy, comfortable and cheap
Due to this service I could easily find a car to go to Bulgaria. I am not that much good at Internet searching, nevertheless, the search of a car was rather comfortable for me. So, even those who aren't sohpisticated in web can easily manage this service. They did their job well and made my trip.
Excellent
even though they didn’t have a car I wanted to rent they came up with lots of other options in no time. Great services and excellent quality of the vehicle. Friendly and helpful staff. The whole shebang went smoothly from booking to return.
comfortable
Our flight was delayed by about 5 hours and we had no way of contacting the company of our late arrival. Naturally we were a bit worried whether our booking would still be in place when we eventually arrive. It was. The paperwork was ready to go and we were in our rented car and on our way within 15 minutes of arrival. The quality of the car was much better than we expected as well. Very clean.
Good service and adequate pricing
I'd like to thank the team of the service for their good help when I had to rent a car. I found the best option very quickly, booked a car and after my arrival to the airport it didn't take long to get the car I booked. I recommend the service without doubts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







