Cars Scanner Reviews 

226
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

My husband is disabled so at home he drives a car where the pedals are switched around. Needles to say it is difficult to find a good rental to suit our needs. Carscanner were very efficient and found... See more

Rated 5 out of 5 stars

Excellent service for car rental in Europe, America, etc. It helped me a lot to save time on finding a car during my vacation in China. A large assortment of cars with a wide range of prices, there... See more

Rated 1 out of 5 stars

I still haven't received the refund of 257 EUR. Company thinks that it is a bank, and it can leave my money for the whole month without explanation. I'm an expirienced traveler and no one company has... See more

Rated 1 out of 5 stars

Very dishonest! We booked an economy car (5 seats and 2 luggage) and got a mini car (4 seats and 1 luggage) and cars-scanner claims that they are of the same category when it clearly isn't - even as d... See more

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3.6

Average

TrustScore 3.5 out of 5

226 reviews

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3.6

All reviews

(226)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Salute the efficiency!

Salute the efficiency!
I had to cancel my booking due to medical reasons and was refunded full including insurance within 3 days!!!
I would definitely use them again!

25 May 2017
Unprompted review
Rated 5 out of 5 stars

I've used many car rental dealers

I've used many car rental dealers and companies and I can say, that cars-scanner provide a good service. User-friendly website, everything is clear and comfortable and no problems occured while picking up my car and delivering it back. My trip to Poland was great and this rental service made it even greater.

14 April 2017
Unprompted review
Rated 1 out of 5 stars

Cars Scanner - Not Recommended! Stay Away

Not Recommended! Stay Away! Better identify as “Cars Scammers”.

Four days after the reservation, a day before the planned pick-up, I was told the rental agent can not fulfil my reservation. The rental agent was Gold Car, another notorious rental car company, I learned later after reading many negative reviews in the internet. They promise and publish unrealistic prices which they do not respect later. Not Recommended.

10 April 2017
Unprompted review
Rated 1 out of 5 stars

terrible experience

terrible experience. paid for the car because miss leading information was not able to pick up and drive car. no refund nothing

29 March 2017
Unprompted review
Rated 4 out of 5 stars

Fast search without problems and good services

I was happy to get a car rental experience with cars-scanner. Following advice of a friend of mine I used their website to rent a car in Greece. I found my best option very quickly due to the website's understandable interface and had no problems in taking the car and giving it back. Nice service, friendly staff. Order Gr635261837 was duly performed. Thanks!

28 February 2017
Unprompted review
Rated 5 out of 5 stars

I liked everything

When I was in search of car rental in France I truly plunged into the number of car rental companies and could not find my best variant. I was so much confused, but a friend of mine adviced me to compare all prices on cars-scanner. And it really worked well. I managed to find my car esily and fast. So, I'd like to thank the cars-scanner's team. They are the best!
My order Nr: Fr897530291

12 January 2017
Unprompted review
Rated 5 out of 5 stars

Wide choice

really good selection of cars on the platform. Easy to choose and book. The website is very user friendly, super easy to navigate even for someone who is as computer illiterate as I am. Really appreciate the email reminders with all the booking details.

19 November 2016
Unprompted review
Rated 5 out of 5 stars

Wonderful service

My husband is disabled so at home he drives a car where the pedals are switched around. Needles to say it is difficult to find a good rental to suit our needs. Carscanner were very efficient and found us just the right car. We will definitely be using them again as we have never received such a wonderful and accommodating service from any other car rental company.

15 November 2016
Unprompted review
Rated 4 out of 5 stars

It was easy and fast

When I was in need of renting a car in Netherlands I came across of this car rental website. I read some comments and decided to use their service. I booked a car from Herz and never did I regret. My trip was successful and fruitful and plans realized. So, I recommend. My order number NL569084732. Thank you!

14 November 2016
Unprompted review
Rated 5 out of 5 stars

Best customer service

in the world where you have any product and service available literally at your fingertips, professional customer service is what will keep your customers coming back.Carscanner offers just that. I lost my booking and the customer care people on the other end were able to retrieve it within minutes and send me on my way in my nice clean rental.

12 November 2016
Unprompted review
Rated 1 out of 5 stars

Misleading website, dishonest customer service

Unlike reputable car rental companies, this broker goes out of their way to hide information about the fact that the driver has to produce a payment card in their own name to pre-authorise €2,500 excess on the rental car. No option to locally waive that excess either according to their website, Then this thieving company has the gall to charge a £45 cancellation fee even though they're the ones misleading the customer. As a business we regularly hire rental cars - never deal with these crooks again.

3 November 2016
Unprompted review
Rated 5 out of 5 stars

Stunning service

While our trip to Spain in a car rented via cars-scanner I promiced to myself that I'd necessarily leave a comment about this service. The work they're doing is really amazing. We could find the right car for us very quickly and almost without any efforts. And most pleasant was that the car was at a very reasonable price. So we spend beautiful time and saved money. Thanks a lot!

23 October 2016
Unprompted review
Rated 5 out of 5 stars

Great service and prices

I always use carscanner when I need to rent a car. I’ve compared prices on various other websites and carscanner seems to offer the most competitive prices on the market. That combined with helpful customer service means I’ll keep returning again and again.

22 October 2016
Unprompted review
Rated 4 out of 5 stars

Fab service

only took a few clicks to choose and book a car on carscanner. The car supplied was first class. Very efficient service.

20 October 2016
Unprompted review
Rated 5 out of 5 stars

Friendly

had to change our reservation last minute and push it back by one day. Customer service answer calls very quickly with no ridiculous waiting time and ‘your call is very important to us’ malarkey. Reservation changed no problem.

16 October 2016
Unprompted review
Rated 4 out of 5 stars

Easy, comfortable and cheap

Due to this service I could easily find a car to go to Bulgaria. I am not that much good at Internet searching, nevertheless, the search of a car was rather comfortable for me. So, even those who aren't sohpisticated in web can easily manage this service. They did their job well and made my trip.

14 October 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

even though they didn’t have a car I wanted to rent they came up with lots of other options in no time. Great services and excellent quality of the vehicle. Friendly and helpful staff. The whole shebang went smoothly from booking to return.

12 October 2016
Unprompted review
Rated 4 out of 5 stars

comfortable

Our flight was delayed by about 5 hours and we had no way of contacting the company of our late arrival. Naturally we were a bit worried whether our booking would still be in place when we eventually arrive. It was. The paperwork was ready to go and we were in our rented car and on our way within 15 minutes of arrival. The quality of the car was much better than we expected as well. Very clean.

8 October 2016
Unprompted review
Rated 5 out of 5 stars

Good service and adequate pricing

I'd like to thank the team of the service for their good help when I had to rent a car. I found the best option very quickly, booked a car and after my arrival to the airport it didn't take long to get the car I booked. I recommend the service without doubts.

1 October 2016
Unprompted review

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