Carry My Luggage Reviews 3

I had an extremely poor experience with Carry My Luggage following a Ryanair baggage delay.

Carry My Luggage removed multiple items from my suitcase — including commercially packaged chocolate, dry pasta, and toothpaste — claiming they were “restricted for unaccompanied travel into the United States.” These items are not prohibited by U.S. Customs or USDA, and no seizure notice, customs reference, or legal authority was ever provided to justify their removal.

Despite this, my property was retained at their UK facility, and I was told I must arrange third-party collection myself to recover it.

When challenged, Carry My Luggage:

Admitted they are not Ryanair and have no visibility over where or why the bag was searched

Claimed the items were removed by “regulatory authorities” while providing no evidence

Took no responsibility for correcting the situation

Referred me back to Ryanair while continuing to hold my belongings

This leaves customers trapped between the airline and its contractor, with no accountability on either side.

If Carry My Luggage has the authority to remove lawful personal items, they should also have the responsibility to:

Clearly identify the legal basis

Provide documentation

Ensure items are delivered, not abandoned in a warehouse

None of that happened.

This experience showed a complete lack of transparency, customer care, and basic ownership of mistakes. I would strongly caution anyone against assuming their belongings will be handled lawfully or responsibly once this company is involved.

Genuinely abysmal.

I had lost my coat on the train and informed the company on the same day. I was informed at the end of June that my coat was at a station and would be delivered to me. Not only have I waited three months for the delivery to take place, but instead they had delivered the wrong item - it turned out to be someone else's wallet, full with their ID.

Everyone should know about Carry My Luggage! Lost my hat on a train and they collected it from Leicester and got it delivered all the way to Scotland! Packed very well too! Amazing service! So helpful and reasonable too! Can’t recommend enough! Thank you! So friendly and helpful and fast from the people taking calls to the Booking and Logistics Team! Thank you all for going above and beyond the call to make sure I got it back! Would definitely use again to get other items delivered !!