Spoke to both Roukshar Bhoondoo, Mikeal Dhalapah and another colleague (apologies I can't remember their name as I only spoke to them very briefly) over the last few days in relation to settling my... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have to call every month to have a payment break applied as I need to support my wife at home and can’t work. This can be a frustrating phone call and after sending in my proof of income it can take... See more
Company replied
I contacted Carrington Dean this morning to update my bank details, in order to make further payments. I spoke with Charlie McAteer who guided me through the process. He made every step so easy. H... See more
Company replied
Cant thank the lady laverne enough it showed up that my payment never went thru this caused me distress wondering what could have happened. I called Carrington dean, laverne was very helpful Sort... See more
Company replied
Company details
Written by the company
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Written by the company
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Contact info
Regent House 76 Renfield St, G2 1NQ, Glasgow, United Kingdom
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4.9
Excellent
7K reviews
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Nearly at the end of my agreement…
Nearly at the end of my agreement accidently missed my payment but Nicola saved the day. With i quick phone call and an easy payment she got me back on track in no time and with no fuss. Brilliant company with great staff.
13 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thank you Ishitah Jeebun
Thank you Ishitah Jeebun
For your help and patience the other day when I called about review.
You where Supportive and such a kind person
15 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
very friendly staff
Very easy she speak to and friendly staff always train their best to help you in any way they can instead of worrying about my debt they sought out into monthly payments which I can easily meet
17 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great customer service
When I phoned today I spoke with Jacqui who was very helpful and understanding to my situation. Jacqui helped me to sort out the issue I had very quickly and was polite and respectful. Great work
17 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Roxanne
Spoke to Roxanne today and yesterday. She was great I was embarrassed to call with the situation I had got myself in but she was friendly, helpful and respectful.
16 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
A very lovely cheery gentleman who was…
A very lovely cheery gentleman who was very helpful, it’s nice to speak to someone so happy and bubbly 😊
16 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great service Jacqui was very & helpful
Great service Jacqui was very & helpful
16 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Dhishna Santoo @ Carrington Dean
I was assisted by Dhishna Santoo over a number of weeks, who was a pleasure to deal with. Very professional, courteous and meticulous with her oversight, finalising my account with Carrington Dean. They have been a good, trustworthy, company over a number of years
15 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Can't thank the lady I got on the phone…
Can't thank the lady I got on the phone today enough, Farhiya was amazing, and talked me through everything.
15 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk
All the best,
Sean – Manager
Kathleen was very friendly and helpful…
Kathleen was very friendly and helpful :) she sorted out my issue quickly and professionally. Great customer service 👏
14 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Absolutely perfect thankyou for all…
Absolutely perfect thankyou for all your help and support
14 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great service
I spoke with Kathleen Scott and issue with payment was sorted right away. 5* service received during the call and a pleasure to speak with. Thank you Kathleen
14 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Peter McKay
Peter McKay - breath of fresh air. I’m glad I took his call today. Most reassuring and helpful person it’s really appreciated
14 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great customer service Harshikha…
Great customer service Harshikha Boodhun was very helpful.
13 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Dealt with Martin McGougan to sort out…
Dealt with Martin McGougan to sort out some issues i had with debit card ( had new one delivered so needed payment details updated) , sorted quick and easy trouble free from martin himself. Fantastic service. Thanks again
10 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Trevor Malsbury is a credit to the…
Trevor Malsbury is a credit to the business. I was in a difficult place with a creditor but Trevor was calm and reassuring. He gave clear instructions on what to do and made a stressful situation feel like it has a better outlook. Much appreciated Trev!
10 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Martin was great
Martin was great
He was super helpful , very understanding and let me know I could change my payment date to something closer to what I get paid rather than generic dates
10 April 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great Experience with Kathleen Scott
I spoke with Kathleen Scott. She was really helpful and supportive of my situation, Explained everything clearly and followed up with an email. Great Experience and felt understood - thank you Kathleen
31 March 2026
Unprompted review
Reply from Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
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