Burgass Carrier Bags Reviews 

85
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I have recently placed an order for 10k personalised bags with Burgass for one of my customers. Even though Burgass say on their website that all orders are manufactured in house, unbeknown to me the... See more

Rated 5 out of 5 stars

We have dealing with this company for 2 years, their prices are really competitive & they always deliver on time. Excellent customer services, especially Louise, who always makes sure we get the best... See more

Company replied

Rated 5 out of 5 stars

We contacted Burgass Carrier bags as we needed bags for our whisky and cigar shop in Jeffrey st. Edinburgh. We had lots of questions regarding the strength of the bags, sizes, etc. and all of our ques... See more

Rated 2 out of 5 stars

Despite ordering in plenty of time, they delivered late and less than I ordered and paid for. They did give a refund of the shortfall but I asked for the money to go into my bank account and they se... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

British manufacturers of high quality printed polythene and paper carrier bags.


Contact info

2.0

Poor

TrustScore 2 out of 5

85 reviews

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2.0

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(85)

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Rated 5 out of 5 stars

Helpful, knowledgeable and very responsive

Lovely company to work with, really supportive point of contact when initially quoting for the bags, advising on best sizes for my requirements (I was after an usual size for specific products).

Great support in proofs and the design and then supportive and responsive to emails right through to delivery.

Unfortunately for the company at the time of my order they tragically lost a key colleague however they clearly rallied round to ensure great customer service and delivery.

11 July 2016
Unprompted review
Rated 5 out of 5 stars

Branded Carrier Bag Purchase

Straightforward dealings - efficient and professional. Plus fast delivery time from initial order. Pleased with service

17 June 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks for your review Julie, I'm so glad your experience was positive and I look forward to supplying bags for Visit Belfast Welcome Centre in the future.

Lucy @ Burgass

Rated 5 out of 5 stars

Top Quality at a Fair Price

Competitive pricing and top quality merchandise. Excellent back-up and customer service. Honest appraisal of what may, or may not be required.

16 June 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Many thanks Paul for your great review - I'm pleased you were impressed with the quality of your bags and our service. We look forward to supplying you in the future.

Lucy @ Burgass

Rated 5 out of 5 stars

Excellent service

The team at Burgass were efficient and sorted out an issue immediately it was noticed but still made the urgent delivery deadline. A pleasure to work with.
B Puaar
Director
Brand Bags Media

9 June 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks Belinda - thats great to hear. Keep the enquiries coming, we're always glad to help.

Lucy @ Burgass

Rated 4 out of 5 stars

Carrier bag order

I found this company very efficient. They completed my order to satisfaction and delivered within the deadline. I would use burgass again

21 May 2016
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

After looking at many paper bag printing companies with a lot of dead ends, we found carrier-bag.com.

Incredibly glad we found this company, they have been exceedingly helpful and quick in their responses in regards to all our queries, kept us up to date with the process the entire way, and received our bags very quickly, in time for an event.

To make sure we made the right decision for colours they sent us lots of samples, to indicate how the final colours may look on the style of bag we chose.

The bags came out beautifully! Very strong and well printed.
They were also cheaper than the other companies we looked at.
Would definitely recommend them, and will not hesitate to use them again.

19 May 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks for your review Laura.

Its so good to hear your first order went so smoothly and you are happy with the service we provide and your bags. We look forward to dealing with you again.

Lucy @ Burgass

Rated 5 out of 5 stars

Had a rush job - they delivered to perfection!

So grateful that you turned around my job so quickly and so professionally. I'll be back for more later. Highly recommended!

6 May 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks Martin. We were so pleased to be able to help. We rely on good feedback like yours so please spread the word in Rutland !

Lucy @ Burgass

Rated 5 out of 5 stars

Easy Fast and Efficient

We choose this company due to the great value quote that they gave us and we found there service to be just as advertised.
The replied to my emails quickly and worked within the deadlines I required, I will be happy to continue to get quotes with them if the prices stay the same I would definitely use them again.

5 May 2016
Unprompted review
Rated 5 out of 5 stars

Very Professional

As an independent distributor of promotional merchandise, this was my first order with Burgass Carrier Bags on behalf of a client. Burgass proved to be very professional - they offered free samples to show the client, offered expert guidance through the process, were patient whilst artwork was refined and the finished product delighted the end user client, all at a competitive price.

4 May 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

That's so great to hear John. We look forward to doing more business with you!

Lucy @ Burgass

Rated 5 out of 5 stars

high quality and durable!

Very high quality, very durablebags and the logo which was provided to go on the front of the bags looks brilliant. Everything was 100% satisfactory.

19 April 2016
Unprompted review
Rated 5 out of 5 stars

Carrier Bags

I ordered carrier bags for a client with their business logo on.Quick to answer any queries,fast, professional service that delivers on time.Will definitely be using again in the future

12 April 2016
Unprompted review
Rated 5 out of 5 stars

Quality matters

I need to be assured the product I order will be on time, to a quality I expect and at a competitive price. Burgass ticks all 3 boxes on a regular basis.

12 April 2016
Unprompted review
Rated 4 out of 5 stars

Ink spreading on print bags, customer not happy.

The delivery time and date was not informed before delivery. Suddenly without alerting or informing the driver came and knocked the door bells all relevant and irrelevant to disturb everybody very impatiently.

12 April 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thank you for your review. Danny from our sales team will be contacting you this morning to discuss this issue. We were not aware of this complaint and are grateful for your informing us, so we may do something about it.

Lucy @ Burgass

Rated 4 out of 5 stars

Postage bag

I ordered 1,000 postage bags. The customer service and help with designing was very good and I believe I did get value for money, but a few of my bags had a damaged/missing print. It doesn't matter too much but it was still fairly annoying, but aside from that (I'm sure it is just a mistake which comes with printing many bags) I will reorder when I need to.

11 April 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Hello Tom

Thank you for posting your review. Please do let us know in future if there are damaged bags or faulty print. In this industry, it can happen and can go unnoticed. Customer satisfaction is really important to us, we always like to know if there's been an issue and we will always try to do something about it.

Lucy @ Burgass

Rated 5 out of 5 stars

Quality

These bags are just fantastic quality.
I don't usually do reviews, but these deserve respect
Thank you

11 April 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks Tracey! Great review and we appreciate your positive comment.

Lucy @ Burgass

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