Carpuride Reviews 255

I was looking to buy a W702 for my BMW F800GT. The details on the site did not say if the factory fitted mount (the 4 button version) was compatible or not with the Carpuride BMW bracket so emailed customer service. Received a reply within 12 hours, bearing in mind I am in the UK, asking me to send a picture of the mount, did so and got a reply back within an hour confirming that they had talked to their technicians and all was okay. I find this level of customer service very rare these days, so a huge well done to the Carpuride customer service team. Just about to order the W702.

Excellent products and impeccable service

Once evertything is correctly configured, which might be a little bit touchy with some helmet equipments, the product is great and very useful. The petty with the BMW mount is that the power goes down once starting the engine so the product reboot at this time.

Carpuride promises on its website shipping within 3 business days through primary courier services (DHL, DPD, UPS). They actually shipped after 12 days and essentially with regular post. Not only that, the shipping paperwork was found to be irregular at customs, so the items has been stuck there for several days now. Since Carpuride did not use a top tier courier as promised, no support is available for the custom clearance process. In essence, I would have to take days off work to physically attend to the matter, including the inspection of the package (and, even then, there may no be certainty of clearance, at the shipper’s documentation was found defective).
I had to dispute the transaction on PayPal and ask for a refund.

Great company to deal with. I ordered directly from their website and was a little hesitant. But not only are their products amazing. I have had my carpuride for 2 years now. I like how many features the tablet comes, it always seems to work and it makes my car feel more modern. Their customer service is one of the best I have seen. Very nice l, knowledgeable and straight to the point.

Faced some issues that the aftersales support helped me solve very quickly providing replacement parts or updates on the software (even on the week end).
Very thrustfull company et serious support behind.
Very imperssive and i recommand their product aswell as their service.

Excellent product. les that 30 sec to install and parameter.
Works amazingly.
Really enjoyed their customer service who kept me informed about the shipment. Friendly and capable.

I bought Carpuride W103 Pro.I love it sooo much. Highly Quality display sounds good very easy to use. Bluetooth connectivity Faster . It costs more than the other one but it's worth it Amazing product
Very Highly recommended…..💕⭐️⭐️⭐️⭐️⭐️💕
P.S STAFF VERY KIND AND ALWAYS AVAILABLE 💕

Using my W702 device for over a week now, very happy with it so far, a lot better experience then my Bmw Nav 6 or Garmin Zumo XT what I end up selling and never look back on Garmin devices.

I bought a 502 model to go on my Honda CRF300 Rally, as the smaller size was better for off road riding (less chance of being knocked). I was skeptical that it would be rugged enough but I have been very impressed and cannot recommend this product highly enough compared to major sat nav manufacturer who’s dedicated motorcycle product failed on me even though it cost twice as much. The ability to change from off road mapping via OsmAnd maps to Google was incredibly useful. I also put a lockable ball mount on the bike so you can leave the device securely on the bike. I have tried phone on bike and dedicated GPS unit and this wins hands down.

Product arrived in a very short time, easy installation. Had a little problem with connecting the helmet. I contacted support who immediately sent me an update to resolve the problem. Received email with update, loaded onto SD card in a few seconds problem solved. Whoever assisted me via email was very kind. This is therefore also excellent.

At, first due to delayof the product I gave bad review,but the product has arrived and is working fine

I bought W702 for my bike.
Really a thought piece of tech. If you want your bike logo, no problem.
Good job Carpuride !

I bought the W502B with the support for the BMW R1200RT 2014 and it works perfectly. Customer service of 10 and answers to all my questions by immediate email. High quality screen and excellent service.
Thank you very much Carpuride Team.

Fantastic service,

I had a problem with the connection of the bracket to the Cradle of my BMW. I reported this to the service department, which quickly picked up my complaint and sent me a new bracket. I am very pleased with it, it works perfectly, thanks Carpuride.

I bought the W702 model for my BMW R1250RS and had to call support regarding audio on phone calls. The responses from Carpuride support were immediate and precise. The device works very well and according to my expectations; it is fluid and always very visible

despite an issue with bmw bracket ; they resent me a new one quickly ; problem solved

Great customer service. Answered and solved all my issue with clear instructions. Response within the same day. Keep up the great work!

My experience with Carpuride has been excellent. I recently purchased a W702 head unit for Android Auto. This unit is to be mounted on a motorcycle so it must operate in a difficult environment. The unit itself is very solidly constructed. It is IP67 rated and I can see no reason that it wouldn't meet that specification - all the seams are tight. The screen is very bright, sharp and colorful and can be very easily seen even in direct sunlight. The unit comes with cables for two power options: a standard 5V USB cable and a cable for direct connection to a 12V source. I'm using the USB cable with a switched USB power source on my bike. There is a standard 1" (25mm) ball mount on the back for securing the unit to a matching handlebar mount (provided). In my case this mount was not compatible with the non-round handlebars on my motorcycle so I purchased a ball mount for the stem, and the W702 fit perfectly. Adding a short RAM double ended extension allows the unit to be easily articulated to any angle and position. I'm using Android Auto with a Samsung S22 phone and Sena 20S helmet intercom, and I had an issue with audio quality with the Sena. I emailed Carpuride and they responded almost immediately with a software update for the W702. I was very pleasantly surprised how quickly they were able to address and solve my issue. The software update seems to have completely resolved the issue I had. I'm continuing to evaluate the device, but at this point I'm thoroughly satisfied with the W702 as well as the excellent customer service I've received from Carpuride. I recommend Carpuride and the W702. I have every reason to believe their other products are also excellent.

Apparantly the ordered item is out of stock which could not be mentioned on their website.

After 10 days the ordered item is also not available anymore for purchase, which is kind of weird.

I’m (still) waiting for my refund.

Communication with the company has been ok. Quik response but their messages are just automated.