Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the i... See more
Company replied
I appreciate the response of Nikki and step by step guide on any problems encountered with my bx, till now observing my bx. Thank you
Company replied
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issu... See more
Company replied
Company details
Written by the company
AOOCCI delivers premium in-car infotainment solutions—including CarPlay/Android Auto adapters, GPS displays, and TPMS—for drivers and motorcycle enthusiasts worldwide. Our devices blend durable build quality, intuitive design, and seamless vehicle compatibility (with specialized options for BMW etc.). We prioritize customer satisfaction: our responsive support team offers fast help for pre-purchase queries and troubleshooting. Guided by user feedback, we refine products to ensure reliability and value. Choose AOOCCI to elevate your ride with smart, accessible tech that enhances safety and connectivity.
Contact info
Ho King Comm Ctr, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong
- +1 (484) 645-2100
- support@aoocci.com
- aoocci.com
4.5
Excellent
297 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Cannot fault this company at all
Cannot fault this company at all. From purchase to delivery was excellent. Any queries I had Estalla answered straight away and was very professional. Would recommend them. My purchase was a C3 Pro.
2 June 2026
Unprompted review
I brought two c6 pro's off the website
I brought two c6 pro's off the website. From the get go I had a faulty mount. We tried to call and got nowhere. I emailed a couple of times with photos and a description of what was wrong regarding the mount. All they did was send an instruction page on how to install the mount. I'll say again we brought two and my husband the works in the field install both. The only problem is one of the mounts and they were no help at all!
31 May 2026
Unprompted review
Had an issue with my Aoocci 9 pro
Had an issue with my Aoocci 9 pro. Contacted support and talked to Estella. She fixed everything very smoothly and with a very supportive attitude. She kept her word, and completed the repare effectively.Very good. Highly recommend.
25 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful feedback!
We're delighted to hear that Estella was able to assist you smoothly and effectively, and that her supportive attitude made a difference. Keeping our customers' trust is always our top priority, and your kind words mean a lot to us and to her.
If you ever need any further assistance, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing Aoocci and for your high recommendation!
COCO IS KING :)
Hello.
I bought an Aoocci C3 Plus device from them, which as it turned out later was not up to the mark in terms of software. :) I contacted customer service, which happened very quickly. I sent photos and videos of the device in operation. After exchanging a few messages, it became clear what my problem was. In short, I received completely customer-centric service. I can only recommend them to everyone. Their products are great. I greet you from here, "COCO" is my personal customer service contact. Whether you are a woman or a man. I KISS YOU :)
21 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful review and kind words — your message truly brightened our day! 😊
We're delighted to hear that you had a smooth and positive experience with our customer service team, and that we were able to identify and resolve your issue quickly. Providing customer-centric support is something we take great pride in, so hearing that it made a difference for you means the world to us.
And of course, we'll be sure to pass your warm greetings — and that lovely kiss 💋 — along to COCO! She'll be absolutely thrilled to hear from you.
Thank you for recommending us, and for being such a wonderful customer. Should you ever need anything in the future, we're always just a message away.
Wishing you all the best! ✨
Warm regards,
The Aoocci Team
Aoocci C6 Pro.
I’ve had the Aoocci C6 Pro since March 2025 and honestly I’ve been very happy with it.
The unit itself has been solid and does exactly what I need, but what really impressed me was the customer service. My front camera connection broke recently, so I got onto them and they sorted it straight away. No hassle at all — they sent out a replacement camera that fit perfectly.
Even better, it came from China to Ireland in just over a week, which I wasn’t expecting at all.
Any time I’ve contacted them, they’ve been quick to reply and actually helpful, which makes a big difference. It’s rare enough these days to get that kind of support, especially after having the product for over a year.
Overall, great bit of kit and a company that stands behind it. I’d definitely recommend.
Warren.
16 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share such a thoughtful and detailed review — it truly made our day! 🌟
We're absolutely delighted to hear that the Aoocci C6 Pro has been serving you well since March 2025, and that you've been happy with both the product and our customer service. We're especially glad that the replacement camera arrived smoothly and fit perfectly, and that the delivery from China to Ireland was faster than expected!
Providing reliable, long-term support to our customers is something we take great pride in, so hearing your kind words about our after-sales service genuinely means the world to our team. Reviews like yours motivate us to keep doing what we do — and to keep improving.
Should you ever need anything else in the future, please don't hesitate to reach out. We're always here to help.
Wishing you many safe and enjoyable drives ahead, Warren! 🚗✨
Warm regards,
The Aoocci Team
We bought 2 x C9 Pro Max units
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issue updating one of the units, and the customer support I received from Nikki at Aoocci was absolutely fantastic. She was very quick to reply and provided the files and instructions needed to get back up and running. Highly recommended.
15 May 2026
Unprompted review
Reply from Aoocci
Dear Kay,
Thank you for your lovely review!
We're glad the two C9 Pro Max devices work perfectly for you, and the split-screen function brings great convenience.
Happy to know Nikki offered timely assistance to fix the update issue efficiently.
We appreciate your strong recommendation and will keep optimizing products and service.
Best regards,
Aoocci Team
Had a great experience with AOOCCI…
Had a great experience with AOOCCI customer support. I recently encountered an issue with my C6 Pro TPMS after updating the firmware, and their support team was very responsive and helpful throughout the troubleshooting process.
Special thanks to Rita for patiently assisting me step-by-step until the issue was resolved. Really appreciate the quick support. 🙌
10 May 2026
Unprompted review
Reply from Aoocci
Thank you for your nice review! We’re glad our customer service helped fix your C6 Pro TPMS after the firmware update. Rita is always ready to offer patient step-by-step guidance. Your recognition inspires us to keep providing reliable support!
Booting failure- files provided to compete upgrade
COCO was. extremely helpful to resolve this booting issue. The response and fix came very quickly. The process to using the upgrade files could do with some more steps but overall the response was great.
10 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for sharing your experience and for your kind words about Coco! 🌟
We're really glad the booting issue was resolved quickly and smoothly. We also truly appreciate your constructive feedback on the upgrade process — you're absolutely right that the steps could be more detailed and user-friendly. We'll take this on board and work on improving our upgrade instructions so future customers have an even easier time.
Thank you again for your patience and for helping us improve. If you ever need anything else, we're always just a message away!
Best Regards,
AOOCCI Team
Nice after sale support
Had an issue while updating my new C9 Pro and customer service replied in less than 24 hours providing clear instructions to solve the issue. Thanks Nikki for your kind help!
9 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for your kind compliment on our after-sales support!
We’re really glad to know we responded to your C9 Pro firmware update issue in a timely manner and that the clear instructions helped you resolve the problem smoothly.
It’s our pleasure to offer professional and patient support to every customer. Special thanks for your recognition of Nikki’s help.
We will keep maintaining high-quality service and look forward to your continued support.
Best regards,
Aoocci Support Team
Customer service was good
Customer service was good, Understand the customer concerns and provide solutions.
Very much happy for the support
7 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for your kind feedback!
We're delighted to hear that our customer service team understood your concerns and was able to provide effective solutions. Your satisfaction is what we always strive for, and your words mean a lot to us.
If you ever need any further assistance, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing us!
Service was amazing and the issue was…
Service was amazing and the issue was resolved promptly..
2 May 2026
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! 🌟 We're thrilled to hear that our team was able to resolve your issue quickly and that you had a great experience with our service.
Providing fast and reliable support is what we strive for every day, and reviews like yours truly make our day. If you ever need anything else, we're just a message away!
Best Regards,
AOOCCI Team
C9Pro Max
C9Pro Max - nice unit and components, video quality is better than expected. Installation was straight forward. A few issues with firmware updates and connecting video files to phone for downloading - tech support from Coco was excellent - prompt and resolved issues. Hoping developers add change in tire pressure warnings similar to what the C6 units do.
24 April 2026
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful review and for choosing the C9 Pro Max! 🎉
We're thrilled to hear that you're happy with the unit's quality, components, and video performance, and that the installation went smoothly. It's also great to know our tech support team was able to assist you promptly — we'll be sure to pass your kind words along to Coco! 😊
Your suggestion about adding tire pressure change warnings (similar to the C6 units) is truly valuable. We'll forward this feedback to our development team for consideration in future firmware updates.
Thank you again for your support and thoughtful feedback. If you ever need anything, we're always here to help!
Best regards,
AOOCCI Team
C3 plus defective screen - Great customer service.
I ordered a C3 Plus, carplay device. It was delivered within time, and came in a really nice box, it really seems to be great quality. After I installed the unit and started using it, the screen had some type of defect so my fingers made a mark inside the screen where I pressed the screen. The marks would dissapper after some time, but would come back next time I used the screen.
Anyway, I reached out to Aoocci customer support, asking for help. A friendly person named Nikki wrote back to me, and we found a good solution. Now I got another unit on the way, and I am looking forward to using the C3 Plus.
I highly appreciate good customer service, and Nikki gave me good customer service. Thank you.
I can recommend other people to buy stuff from Aoocci.
Best regards,
Jacob Thielsen.
24 April 2026
Unprompted review
Reply from Aoocci
Dear Jacob,
Thank you so much for taking the time to share your experience with us — we truly appreciate your kind words and your 5-star review! ⭐
We're sorry to hear that the original C3 Plus had a screen defect. We understand how frustrating that can be, especially when the product otherwise met your expectations in terms of quality and packaging. We always strive to deliver the best, and we're glad we could make things right for you.
A huge shoutout to Nikki for providing you with the excellent support you deserved! Your feedback means a lot to her and the entire Aoocci team. We'll make sure to pass along your kind words. 😊
We're confident that your new C3 Plus will deliver the great experience you're looking for. Once it arrives, if you have any questions or need any assistance with setup, please don't hesitate to reach out — we're always here to help!
Thank you for recommending Aoocci to others, Jacob. Customers like you are what motivate us to keep improving every day.
Enjoy your new C3 Plus! 🎶
Warm regards,
The Aoocci Team
So far they have the best after sales…
So far they have the best after sales customer service specially to Nikki, who had ensure that she get what I need.
21 April 2026
Unprompted review
Reply from Aoocci
Thank you so much for the wonderful feedback! 😊 We're truly honored to hear that — and Nikki will be thrilled to see your kind words! Providing the best after-sales experience is what we strive for every day. We're always here whenever you need us! 🙏
C4 hidden camera with GPS
I ordered a C4 hidden camera with GPS. Had some issues with the gps module so I contacted the support. Estella from the support team helped me solve the problem really fast, tanks again!
The product is great, good price value ratio, great support!
19 April 2026
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We are thrilled to hear that you are happy with the C4 hidden camera and that Estella was able to assist you quickly. Your satisfaction is our greatest motivation. If you ever need any further support, please don't hesitate to reach out.
Online support zero
Nice unit but difficult to navigate. Cannot get any manuals online (mine got wet), if it is not on sale now support seems zero.
17 April 2026
Unprompted review
Reply from Aoocci
Dear Valued Customer,
Thank you for your feedback — we're glad to hear that you think the unit itself is nice, and we're sorry to hear about the difficulties you've been experiencing.
We completely understand how frustrating it can be to navigate a new device without a manual, especially when your original copy got damaged. We sincerely apologize for any inconvenience.
We'd like to help! Could you please reach out to us directly at support@aoocci.com with your product model and order details? We'll be happy to:
📖 Send you a digital copy of the user manual right away
💬 Walk you through any features you're having difficulty with
Our support team is very much here for you — whether your product was purchased recently or some time ago. We stand behind all of our products and are committed to ensuring every customer has a great experience.
We hope to hear from you soon so we can get this sorted out for you! 😊
Warm regards,
The AOOCCI Team
Brilliant service
Brilliant service, reply very quickly. Coco was excellent with their assistance, thoroughly recommend this company. Don’t be afraid that it’s overseas, they keep you updated every step of the way with your purchase.
9 April 2026
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful review and kind words about Coco!
We’re really glad our fast service and constant updates made your overseas purchase smooth and reassuring.
Your recommendation means a lot to us, and we’ll keep providing the best support for you.
Best Regards,
Coco
Great support
I presented a problem and Estella sent me some quick instructions to improve the installation. Now BX system works perfectly.
8 April 2026
Unprompted review
Reply from Aoocci
Thank you for sharing your experience! We're delighted that Estella provided you with quick and helpful instructions. It's great to hear your BX system is now working perfectly. We truly appreciate your support and wish you many happy and safe rides ahead!
Cheap Chinese Crap with no Support
I don't know where all these good reviews come from, but my experience is poor. When will I ever learn that you just cannot trust Chinese companies. I got my C9 yesterday and started the fitting process today, but plugged it in using USB to do all the connections.
My iPhone 17 says it is connected but after multiple attempts and two hours of trying the unit does not connect to the phone.
No support is available, and the so called 'worry free' insurance only covers shipping.
These are cheap plastic chinese knock-offs, don't waste your money.
8 April 2026
Unprompted review
Reply from Aoocci
Thank you for your feedback, and we are very sorry for the inconvenience you’ve experienced.
We followed up on your issue immediately after receiving your email. This type of problem is extremely rare. Since you mentioned that both phones you tried are iPhone 17, we suspect there may be a compatibility issue.
We kindly ask that you return the product to us for inspection. Once received, we will send you a replacement immediately and cover all shipping costs both ways. We sincerely apologize for the trouble and appreciate your understanding.
Best Regards,
AOOCCI Team
Super efficent customer support
Super efficent customer support
And good quality products
2 April 2026
Unprompted review
Reply from Aoocci
Thank you so much for your kind words and recognition!
We really appreciate you saying our customer support is super efficient and that you’re satisfied with our product quality.
It motivates us to keep improving and provide better service and products for you.
If you need any help in the future, feel free to contact us anytime.
Best regards,
AOOCCI team
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