Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the i... See more
Company replied
I appreciate the response of Nikki and step by step guide on any problems encountered with my bx, till now observing my bx. Thank you
Company replied
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issu... See more
Company replied
Company details
Written by the company
AOOCCI delivers premium in-car infotainment solutions—including CarPlay/Android Auto adapters, GPS displays, and TPMS—for drivers and motorcycle enthusiasts worldwide. Our devices blend durable build quality, intuitive design, and seamless vehicle compatibility (with specialized options for BMW etc.). We prioritize customer satisfaction: our responsive support team offers fast help for pre-purchase queries and troubleshooting. Guided by user feedback, we refine products to ensure reliability and value. Choose AOOCCI to elevate your ride with smart, accessible tech that enhances safety and connectivity.
Contact info
Ho King Comm Ctr, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong
- +1 (484) 645-2100
- support@aoocci.com
- aoocci.com
4.5
Excellent
297 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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My experience was made great to Coco in customer support.
My experience was made great due to Coco in customer services, who dealt with my initial enquiry regarding my purchase & delivery. Coco gave a good detailed account of what was happening, not only did Coco tell me the they had no available stock but expected stocks to be available within the week. My initial delivery address was to a fiend in the UK who would bring it to the Philippines but with the delay it would not reach him in time. Coco suggested changing the delivery to the Philippines, so I give my address here & with in that week my purchase was despatched with tracking details being send to me. I have the unit & over the moon as it was well packaged & arrived in great condition.
17 December 2025
Unprompted review
Reply from Aoocci
Thank you so much for sharing your wonderful experience with us! We’re absolutely thrilled to hear that Coco provided you with such detailed and thoughtful support throughout your purchase and delivery process.
It means a lot to us that Coco’s quick solution—switching your delivery address to the Philippines—ensured your order reached you smoothly, and that the unit arrived well-packaged and in perfect condition.
We’re over the moon for you too! Thank you for trusting our products and service. Should you need any help in the future, don’t hesitate to reach out.
Have a fantastic day!
AOOCCI Team
Customer service.
Hi, I have had a fantastic experience with Nikki at the customer service department as I had an issue with a software update for my C6 Pro but it was a joy to work with Nikki to resolve this and I couldn’t have had better support. Truly an asset to Aoocci. Thank you Nikki. 👍🏻👍🏻
1 December 2025
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful review! We’re thrilled to hear Nikki made resolving your C6 Pro software update issue such a smooth and positive experience for you.
She truly is an incredible asset to the AOOCCI team, and we’ll make sure to pass along your kind words—they’ll mean the world to her.
We hope you enjoy using your C6 Pro, and don’t hesitate to reach out if you ever need help again!
Regarding the problem connecting the…
Regarding the problem connecting the device to my mobile, the support team responded immediately and with the help of the employee Coco, the problem was solved.
16 December 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our support team responded promptly to your device connection issue, and that Coco was able to help resolve the problem efficiently.
Providing reliable and timely technical support is always our top priority, and it means a lot to us that we delivered on that promise for you. We truly appreciate your recognition and trust in our brand.
Wish you a great day ahead!
Best Regards,
AOOCCI Team
Commendable Customer Support
All my issues (Delivery and Camera) were resolved by , Nikki and team very efficiently. Very satisfied with the product and support provided.
1 December 2025
Unprompted review
Reply from Aoocci
Thank you so much for your fantastic review! We’re thrilled to hear that Nikki and our team efficiently resolved your delivery and camera issues, and that you’re satisfied with both our product and support.
It means a lot to us that we could make your experience a positive one. Don’t hesitate to reach out if you need anything else in the future.
Fast delivery and fantastic product the…
Fast delivery and fantastic product the C3 aoocci. I had an issue with a cable. However, Nikki, in customer service was understanding, empathetic and sorted out the issue with first class customer service.
Couldn't be happier with the experience with aoocci.
Thanks very much !!
9 December 2025
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful review of our AOOCCI C3! We’re absolutely thrilled to hear you loved the fast delivery and fantastic product.
A huge thank you too for your kind words about Nikki—we’re so glad she was understanding, empathetic and able to sort out your cable issue with first-class service. That’s exactly the support we aim to provide for every customer.
We truly appreciate your support and hope you enjoy using your C3 for many miles to come!
The Aoocci team, led by Rita, customer service: the perfect union.
Rita's customer service has been excellent. We greatly appreciate her quick and friendly response to all our questions about Aoocci products. Thank you so much to Rita and the Aoocci team for your service! 👍
2 December 2025
Unprompted review
Reply from Aoocci
A heartfelt thank you for taking the time to share your positive experience!Rita is such a valuable part of the Aoocci team, and we’re so proud that her efforts shone through for you. Great customer service is a team effort, and we’re all committed to going the extra mile for our clients. We appreciate your support and hope to welcome you back anytime!
Coco was very helpful
Coco was very helpful sorting out a self inflicted problem with a quick disconnect mount
Great self help instructions
4 December 2025
Unprompted review
Reply from Aoocci
Thank you so much for your positive feedback!
We’re thrilled to hear that Coco was able to help you resolve the issue with your quick disconnect mount efficiently. Our team always strives to provide clear, easy-to-follow self-help guidance, and it means a lot that our instructions were useful to you.
Your support is greatly appreciated, and we look forward to serving you again in the future!
AOOCCI Team
You haven’t refunded my postage costs…
You haven’t refunded my postage costs for over 6 months now AOC1213316 and you keep on making silly excuses, just pay my postage costs that you promised to do!!
16 July 2025
Unprompted review
Reply from Aoocci
We sincerely apologize for the long delay in refunding your postage costs and for the frustration this has caused you. We take your concern very seriously.To resolve this matter promptly and ensure you receive the promised postage refund without further delay, please contact our dedicated support team directly via email at support@aoocci.com. When reaching out, kindly include your order number (AOC1213316) so we can quickly locate your order details and process the refund immediately.
Rest assured, we are committed to settling this for you as soon as we receive your email—we will prioritize your request.
BM7 Navigation Issue
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the issue but it took a week of daily communication and 2 firmware updates to resolve. 5 Stars for Nikki's support, one less overall due to the nusiance factor of having to spend time on this correction.
16 November 2025
Unprompted review
Reply from Aoocci
Thank you so much for your detailed feedback and recognition of Nikki’s support! We’re thrilled that the CarPlay navigation issue was finally resolved with firmware updates.
We sincerely apologize for the inconvenience caused by the initial problem and the time you spent on communication. Your feedback is invaluable to us—it helps us improve product quality and optimize our after-sales process to avoid similar issues.
Once again, thank you for your patience and understanding. If you have any other questions or needs in the future, please feel free to reach out.
A good product and a great customer service
I bought a C6 pro this year which I love it, when I found out there were firmware updates for the device I reached out to their customer service and Estella helped me a lot in making it simple and easy for me to update the firmware and also helped in solving out an issue with my TPMS battery. Thank you so much for the help :D
24 November 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your wonderful feedback—we’re absolutely thrilled to hear you love your C6 Pro and had a great experience with our customer service! It means the world to us that our product has been a hit for you, and we’re equally delighted that Estella was able to make the firmware update process simple and easy, while also helping resolve your TPMS battery issue. If you ever need further assistance—whether it’s another update, troubleshooting, or anything else—please don’t hesitate to reach out. We’re always here to help! Thank you again for your amazing support and this wonderful review—your happiness is our biggest reward! 😊
Poor customer service experience. Use PayPal to protect yourself!
My BM7 unit had a display issue right out of the box. There is a ghost of a 0 character in the screen that will not go away. I spent almost 2 weeks going back and forth with the customer service person in China. I performed the software update that Aoocci recommended, which had no effect on the problem. In order to return a defective unit, I will have to pay over $60 in shipping. They claim they'll refund that shipping, but I have zero trust. Aoocci also expects the customer to lower the declared value of the return shipment to help them with tariffs. Way too risky for me. I am not sure why they would even want this unit back. I offered to destroy it and show proof. Thankfully , I paid with PayPal and will be pursuing a refund through them instead. My advice is to buy from a different brand that actually cares about the customer's experience.
13 November 2025
Unprompted review
Reply from Aoocci
Dear Customer,
Thank you for sharing your feedback regarding the BM7 unit. We sincerely regret the inconvenience caused by the display issue and the frustration during the communication process—this is never the experience we want for our customers.
Throughout our interactions, we have been actively working to help resolve the problem, including recommending the software update as a first troubleshooting step. We stand by our commitment: if you return the defective unit, simply send us the shipping invoice, and we will immediately refund the full shipping cost (over $60 as you mentioned). Upon receiving the returned item, we will also ship a brand-new BM7 unit to you promptly.
However, your request for a direct refund or a replacement unit without returning the defective one does not align with our standard return and exchange process. We hope for your understanding that this process is in place to ensure fair handling of product issues for all customers.
Please let us know if you are willing to proceed with the return as outlined, and we will assist with any necessary steps to make it as smooth as possible.
Best regards,
The Aoocci Support Team
Before purchasing my C6 Pro
Before purchasing my C6 Pro, I had a couple of technical queries which I put to Aoocci, they were excellent & quick to reply in helping me with dimensions & fitment of the GPS unit.
I've just had my C6 Pro professionally installed, the camera's & the screen are really clear. I had an issue with the TPMS, yet again Nikki was quick to find a solution for me. Now I'm waiting for the weather to brighten up (may take some time being in the UK), to give the system a proper trial. Thanks again Nikki 😀
24 November 2025
Unprompted review
Reply from Aoocci
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback about your C6 Pro experience! We’re thrilled to hear our pre-purchase support was helpful in addressing your technical queries—dimensions and fitment are key details, and we’re glad we could assist quickly.
It’s fantastic that your professional installation went smoothly, and that you’re impressed with the clear quality of the cameras and screen. We also appreciate your patience with the TPMS issue, and are happy Nikki was able to find a solution for you promptly—she takes great care in supporting our customers, and your recognition means a lot.
We totally get waiting for nicer UK weather to give the system a proper trial—here’s hoping the sun comes out soon for you to enjoy all the features! If you have any other questions or need further assistance down the line, please don’t hesitate to reach out.
Thank you again for choosing Aoocci and for your kind words—we truly value your support!
Best regards,
The Aoocci Support Team
(Nikki sends her thanks too!)
Always professionally handled.
Starting with my first problem Coco was always polite and professional in the way that he helped me to resolve my problem.
14 November 2025
Unprompted review
Reply from Aoocci
Thank you for your kind feedback! We’re thrilled Coco assisted you politely and professionally. We’ll pass along your praise—her dedication means a lot. Feel free to reach out anytime for further help!
AOOCCI Team
Firmware update…
I've had the c6 pro for a little under a year and in that time it has worked flawlessly, unfortunately i was not able to download the firmware update so i contacted Aoochi via email and Coco ( their Rep) organised a micro sd at a bargain price with the Firmware loaded and it is now up to date and i now have a spare SD card too.
Many thanks go to Coco.
6 November 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your wonderful experience with the C6 Pro and our support team—we’re absolutely thrilled to hear your device has worked flawlessly for nearly a year!
Your kind words about Coco mean the world to us. We’ll be sure to pass along your gratitude—her proactive solution (arranging a pre-loaded firmware micro SD card at a great price) perfectly reflects our commitment to making things right for our customers. It’s fantastic that your device is now fully updated, and you even have a spare SD card to keep handy!
We truly value your trust in our products and support over the past year. Should you have any further questions, need additional assistance, or want to explore more of our offerings in the future, please don’t hesitate to reach out.
Thank you again for your loyalty and thoughtful feedback—we hope you enjoy your updated C6 Pro for many more years to come!
AOOCCI Team
Everything working, great quality
Everything from the very first moment is working properly and perfect.
The device is designed to help and to improve the commodity on the bike………:perfecto connection to mobile and fast refresh with data.
You will enjoy to much installing in the bike all the links, cámaras and for sure later to playing with phone and all the options.
The quality is fantastic only one week but for sure you can feel it for the very first moment, even when the apoco is in the box…….it is a premium product.
When I showed to my bikers friends they are totally agree with me. I honestly recommend this product to others bikers
18 November 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share such a wonderful and detailed review of our product! We are absolutely thrilled to hear that every aspect of your experience—from the seamless mobile connection and fast data refresh to the easy installation of links and cameras—has exceeded your expectations.
It brings us great joy to know that you immediately felt the premium quality of the product, even before unboxing it, and that it has already won over your biker friends. Your honest recommendation means the world to us, as it reflects the care and effort we put into designing products that enhance the biking experience for enthusiasts like you.
We truly appreciate your support and are delighted to have you as part of our customer community. If you ever have any questions, need further assistance, or want to share more of your adventures with the product, please don’t hesitate to reach out.
I had a problem with the initial…
I had a problem with the initial delivery being unfortunately returned by the courier. However Coco was very helpful and got another unit despatched quickly. Communication was very good and I’m delighted with the c3
3 November 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your experience—we’re thrilled to hear you’re delighted with your C3, and we truly appreciate your patience regarding the initial delivery hiccup.
It’s wonderful to know Coco’s assistance made all the difference! We’ll be sure to pass along your kind words to her—her proactive support (including arranging the quick reshipment) and clear communication are exactly what we strive for in serving our customers.
Your understanding during the delivery issue means a lot to us, and we’re relieved we could resolve it to your satisfaction. Should you have any further questions or need help with your device down the line, please don’t hesitate to reach out.
Thank you again for your trust and support—we hope you enjoy your C3 to the fullest!
AOOCCI Team
Great after-sales support
After-sales support is available to assist customers with any questions or concerns.
7 November 2025
Unprompted review
I can tell you this is really nice
I can tell you this is a really nice divice.
I drive avstrom from 2004 and do not have any accessories on my contact bit i cut the power cable going from the batteruly in two and put in a switch.
I had some issues getting everything to work but after some great help from the helpdesk it is now all clear to me.
Everything works great. It automatically swiches to android car and wirh the remote it is a piece of cake to switch between vieuws.
I am impressed.
10 November 2025
Unprompted review
Reply from Aoocci
Dear Customer,
Thank you so much for your wonderful feedback—we’re absolutely thrilled to hear you love your new device! It’s fantastic that you successfully set it up with your 2004 Avstrom, even with the custom switch installation on the power cable—your ingenuity is impressive.
We’re glad our helpdesk team could assist you through the initial setup hurdles and that everything is now working perfectly for you. It’s great to know the automatic switch to Android Auto and the remote control for switching views are making your experience seamless and easy.
Your satisfaction means the world to us, and we truly appreciate you choosing our product for your vehicle. If you have any other questions or need further support down the line, please don’t hesitate to reach out.
Thank you again for your kind words and support!
Best regards,
The Aoocci Support Team
My Experience is very good because…
My Experience is very good because customer support very fast quick reply
Thank you
5 November 2025
Unprompted review
Reply from Aoocci
Dear Customer,
Thank you for your kind feedback! We’re glad our fast customer support met your expectations.
Feel free to reach out if you need anything else.
Best regards,
The Aoocci Support Team
Needed TPMS font larger
Needed TPMS font larger. My contact Estella sent me the relevant upgrade info. It has worked and is much better. The only issue is the instructions are not fully explained about opening the closed upgrade file. Their of images with Chines writing and English spoken word are a bit confusing.
20 October 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your feedback—we truly appreciate your honesty and for letting us know about your experience with the TPMS font upgrade! We’re thrilled to hear that Estella was able to send you the relevant upgrade information, and that the font size adjustment has worked perfectly for you—it’s wonderful to know this improvement meets your needs.We sincerely apologize for the confusion caused by the incomplete instructions for opening the closed upgrade file, as well as the mixed Chinese images and English audio. Your feedback is incredibly valuable to us, and we’ve already shared this with our product and support teams to make immediate improvements. If you encounter any further issues with the device or need additional assistance in the future, please don’t hesitate to reach out—we’re always here to help. We’re grateful for your patience and understanding as we work to enhance our products and support materials.
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