Carpet Giant  Reviews 97

Brandon in the Maidstone branch was amazing, great customer service and he went above and beyond to help us out.

Excellent service from Luke the manager, very professional, a fountain of knowledge and friendly. Also Darren, Natasha and Matthew with their brilliant advice and for being welcoming.

Very good costumer service from John very kind and polite and great had a great experience 👍

Great experience! John was great and really friendly!

I’ve used Carpet Giant in Orpington four times now, and I honestly wouldn’t go anywhere else. The level of service is consistently excellent, and they really take the time to work with you to get everything just right.

Brandon and Mike, the fitters, were first class—professional, friendly, and made sure I was happy every step of the way. Any issues I had were handled quickly, and they truly went above and beyond to resolve them.

The manager at the Orpington branch clearly understands what great customer service looks like, and Brandly, the salesperson, was fantastic—reassuring and helpful throughout the entire process.

I used them twice in 3 weeks, as they were so good and gave them a additional job in Drewstead Rd Streatham.

Even my tenant was left smiling , happy and completely satisfield with service

If you’re looking for trustworthy, polite, and down-to-earth service, I can’t recommend them highly enough.

From the initial visit to the showroom to Jon coming out to measure up and then the fitters coming out was less than 2 weeks. Everyone was very helpful polite and very pleased with product 100% recommended

The whole experience from start to finish was smooth and straightforward.
The fitter Ryan was outstanding, polite, jolly and a tidy worker. I am elated with the final look and would definitely recommend them to all my friends and family.
Well done

Good service.Good staff

I have used Carpet Giant (Charlton) for the flooring and fit out of my living room, bedrooms and kitchen. My experience with store staff (John) and fitter (Brian) have always been super pleasant and efficient.

Thank you so much for making the refurbishment of my home that little bit easier!

I would not hesitate to return or recommend to others!

Love this company. Great team. Decent price for carpet and underlay. Great carpet fitter. Thank you

Fantastic customer service. Plenty of choice. John was very helpful and patient. We would highly recommend Carpet Giant.

I just want to give a massive shout-out to Dan K and Patrick at Carpet Giant in Orpington for their outstanding customer service.

They have been incredibly helpful and professional from start to finish. For the first time in a long while, I experienced genuine customer service without feeling pressured at any point.

What really stood out was the knowledge, honesty, and care Dan K and Patrick provided. There were no pushy sales pitches—just straightforward advice and a genuine desire to help. They arranged for an estimator to visit our home, took accurate measurements, and then offered us a fantastic deal for carpeting our four-bedroom house. We’re really looking forward to having everything installed next month.

If you’re looking for a truly professional and trustworthy experience when buying carpets or flooring, I highly recommend Carpet Giant in Orpington. They stock an extensive range to suit every taste and budget.

I’ll be wholeheartedly recommending them to all my friends and family.

Thank you, Dan K and Patrick! 👏

Well our Third visit to Carpet Giant Charlton . This should speak for itself that we have made three visits . Why ? Firstly John who manages the shop ably assisted by very pleasant staff . John is what all shops should be like friendly helpful and knowledgeable all without being pushy . Range of carpets excellent and very good price . We asked for carpet to be fitted this time and the team sent were excellent kept us updated on arrival time were very good at their job . Very happy with the complete package ! I’m sure we will be back again !

Great experience. Lovely helping staff. Honestly recommended 👌

All were very helpful - especially John great service - great deal made with me —a pleasure to do business with him

I had been badly let down by another carpet firm, and needed a new carpet urgently before my removers were due to deliver all of the furniture from storage. I was so stressed out, but Theresa from Carpet Giant in Charlton did an absolutely amazing job in sourcing the carpet I needed urgently (she placed the order within an hour of me calling and then stayed on top of it to make sure the carpet was delivered in time), and organising fitters, who got everything done in time. The carpet is beautiful, Diego and his team (the fitters) did an amazing job, and Theresa was so friendly and helpful. Highly recommended! Would definitely use again.

We were greeted warmly and with a smile. Rob gave us all the information we required, and more,but in a really pleasant way. We did not feel under pressure. The store was very clean and well laid out with clear pricing. Rob answered all our queries and we were so impressed that we more or less decided there and then that we wouldn't bother with another quote from any other company. Would definitely recommend.

Once again Carpet Giant in Sittingbourne have given us a first class experience, Jeremy and the team are doing friendly and knowledgeable, we made a small measuring mistake but it was not a big deal and Jeremy sorted it out very quickly and efficiently.
This is the third time we have been back and to be honest I don't think I would go anywhere else now, I love the top rate customer service the friendliness and their honest opinions. Great team
Thank you so much gentlemen for making the process so easy and flawless.

Excellent and speedy service. Pat was so helpful and sorted everything out that we needed.
It was very reasonable and lots of choice.
Will definitely buy from here again.
Well done