Carpet Avenue Reviews 1,080

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items are even more beautiful or impressive in person than depicted online. Many consumers highlight the professional and helpful service, along with the fast and efficient delivery process. People frequently express satisfaction with their orders, finding the products to be exactly as described and of excellent craftsmanship. However, some customers experienced issues with the accuracy of product images, noting discrepancies in color between the website and the actual item. A few reviewers also mentioned problems with the delivery service, specifically regarding communication from the delivery company or the placement of parcels.

What people talk about most

Product

Users describe positive interactions with the product. Customers are consistently pleased with the quality,... See more

Quality

Consumers find quality to be positive. Many customers are delighted with the product quality, describing... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Customers had positive experiences with service. Many reviewers describe the service as professional, prompt,... See more

Order

Clients share positive opinions on order. Many customers praise the quick processing and delivery, with some... See more

Based on these reviews

Rated 5 out of 5 stars

It was an easy experience buying a carpet from your company. I had an issue with creating an account, and your customer service rep took care of it for me once I shared all the information with her. T... See more

Rated 5 out of 5 stars

Great and professional service with good products, fast delivery and absolutely fair prices and promotions. Had a very nice personal contact with the customer service ( Angela T. ) even on wee... See more

Rated 5 out of 5 stars

I have ordered from this company several times and I've always received my items quickly. The most recent area rug is a gorgeous fragment of a vintage carpet -- truly a one-of-a-kind product. It's in... See more

Rated 5 out of 5 stars

Well .......for me i love Carpet avenue and i love all the team. I say Carpet Avenue has the mode " Always helping people " to achieve hapiness in the end of our deal. Helena is one of the windows... See more


Company details

  1. Rug Store

Written by the company

Carpet Avenue - Handknotted Carpets Available Right At Your Fingertips! Combining a vast amount of knowledge and experience, both on- and offline, we have a track record of more than forty years in the business. The result? You find exactly the carpet you are looking for - at the right market price and you can enjoy it for many years to come. Carpet Avenue - Find Your Carpet Here!

Carpet Avenue - Handknotted Carpets Available Right At Your Fingertips!

Written by the company

Combining a vast amount of knowledge and experience, both on- and offline, we have a track record of more than forty years in the business.
You find exactly the carpet you are looking for - at the right market price and you can enjoy it for many years to come. Carpet Avenue - Find Your Carpet Here!

✓Free Shipping & Returns within the EU

✓30-Day Money Back Guarantee

✓Satisfaction Guaranteed

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful

I had a very nice experience with Carpet Avenue: kindness, fairness, promptness and, of course, very good quality carpets. Thank you Carpet Avenue

14 April 2026
Rated 5 out of 5 stars

Carpet buying made easy

It was an easy experience buying a carpet from your company. I had an issue with creating an account, and your customer service rep took care of it for me once I shared all the information with her. The payment and delivery were seamless. And finally, the carpet is more beautiful than pictured. It s bright and clean! Will recommend your company to friends.

1 April 2026
Rated 5 out of 5 stars

Perfect!

Perfect timing. Perfect interaction at the store and perfect product with extreme quality and really authentic, as advertised!

18 March 2026
Rated 5 out of 5 stars

Absolutely fabulous customer service!

Absolutely fabulous customer service!! Total 5-star! I had several questions already before I made my purchase, all my questions were answered promptly and with great professional content. The ordered item arrived very quickly, made best international shipping time award! :) . I requested for an exchange of the ordered product due to a color tone difference, the customer service is currently helping to arrange but I have to say, they are absolutely fabulous with their level of support and organization of the details. BIG thank you to Angela in the CS team, her kindness and helpfulness is unmatched! I will be a returning customer and absolutely recommend this company!

26 March 2026
Rated 5 out of 5 stars

Buying online usually comes with risk

Buying online usually comes with risk. Expectation vs reality. Im glad that the carpet I bought is exactly as shown in the photos. Im happy with the quality - it’s not the usual “cheap quality” stuffs online. Recommended

9 March 2026
Rated 4 out of 5 stars

Perfect handling of the order

Perfect handling of the order! But the photos on the Website made the carpet color appear lighter (on my PC) than it is in reality. Always difficult. I considered returning it, but finally kept it.

27 February 2026
Rated 5 out of 5 stars

Carpet Avenue Review

I was back and forth with myself and countless other rug companies in trying to decide on rugs. Your staff was so helpful in answering all of my many questions expediently and sending beautiful and detailed images. The rugs were packed and shipped meticulously! This has been one of my best online experiences! And the best part is I absolutely love the beautiful colors and quality of the rugs. I highly recommend Carpet Avenue!

12 February 2026

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