Tom was more than helpful throughout our purchase. Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be l... See more
Company replied
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See what reviewers are saying
Initial contact was helpful, polite and quick, there was also no ‘hard sell’ but I was sent a quote which was followed up a few days later with a friendly check to see if I wanted to proceed, again... See more
Company replied
£3000 of carpets arrived with no warning to our house that was being renovated! I repeatedly emailed to say we needed 24 hrs notice to make room and get someone there! The delivery people emailed me 4... See more
Honestly, I was sceptical about ordering Amtico from an online retailer - it's a lot of money if it doesn't arrive or if its poor quality, etc, but was very happy with this company. I requested multip... See more
Company replied
Company details
Written by the company
Providing you with the high quality flooring brands you love at unbeatable prices. That's what we're all about at Premier Carpet & Flooring Online. Our team has worked within the flooring industry for over 20 years, and within that time we've built a list of enviable supplier contacts, manufacturing high quality carpets, wood, laminate and LVT flooring for the British public. Thanks to the long-standing relationships we have with our suppliers, along with the capacity to purchase our stock in bulk, we are able to provide a multitude of high quality flooring brands direct to home owners online. This enables us to pass great savings onto our customers, all whilst providing excellent customer service within our showroom and online.
Contact info
Unit 17 Great Western Business Park, McKenzie Way, WR4 9GN, Worcester, United Kingdom
- 01905 954045
- sales@carpetandflooringonline.com
- carpetandflooringonline.com
4.4
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Amazing service and great prices
Amazing service and great prices
Wouldn’t hesitate to recommend been ace from start to finish. Special thanks to Tom
19 July 2023
Unprompted review
Reply from Premier Carpet & Flooring Online
Thanks for thee glowing review, Tom will appreciate the mention! :)
Late delivery
Timeline provided weas incorrect. Stated upto a week and was two weeks. Delivery time repeatedly changed and had to be chased
In the end I had to arrange collection myself with no discount for the "Free collection" provided.
Great product and as described but service not good
6 July 2023
Reply from Premier Carpet & Flooring Online
Sorry to hear that the delivery did not go as you were hoping. Our standard delivery timescales are only ever an estimate and delivery dates cannot be confirmed until we are in receipt of your material from the supplier. Unfortunately deliveries from suppliers to ourselves can sometimes be slightly delayed and apologies if this wasn't communicated, we strive to always keep customers updated.
As you were never charged for the delivery, this isn't something we would provide a refund for unless you paid additionally for next day or named day delivery.
That's good to know you are happy with the product
Good price prompt delivery
Product at good price, easy communication and delivered in timely fashion.
29 June 2023
Reply from Premier Carpet & Flooring Online
Thanks for the review, always good to hear we are doing a great job!
Ordered a sample which arrived within a…
Ordered a sample which arrived within a few days, we then placed an order for the flooring.
Arrived in 2 days, we received a text to inform us of the time, and everything was delivered in perfect condition.
Very happy with the quality and found the staff very helpful when I contacted them with a query.
Would definitely buy from them again.
19 June 2023
Reply from Premier Carpet & Flooring Online
That's great to hear, thank you for taking the time to leave such a kind review.
Professional yet friendly when ordering…
Professional yet friendly when ordering over the phone. Kept up to date with status of my order. Flooring arrived on time. Would definitely recommend 👍.
26 June 2023
Reply from Premier Carpet & Flooring Online
That super to hear! As a company we strive to keep customers up to date on the status of their order, provide prompt delivery and excellent products. Thanks for letting us know that we are succeeding, feedback is so important to our team!
They were excellent.
15 June 2023
Reply from Premier Carpet & Flooring Online
Thank you, happy to help!
Easy to order the flooring on line and…
Easy to order the flooring on line and received a call to book in delivery, arrived when they should have, now just waiting to be laid!
13 June 2023
Reply from Premier Carpet & Flooring Online
Thanks for your fantastic review, we hope you enjoy your new floor for years to come :)
Great from start to finish!
From chatting online with Tom for a quote to the delivery day, everything was perfect. Great price, great service and goods delivered perfectly on time on the selected date. 100% recommended!
13 June 2023
Reply from Premier Carpet & Flooring Online
Wow, thanks for your kind words! Great to hear that you had such a positive experience
Excellent service
Excellent service. Excellent Communication. Great price for our Amtico Flooring. Highly recommended AAAAA
5 June 2023
Reply from Premier Carpet & Flooring Online
So glad we were able to deliver a great service, thanks for taking the time to review us
I was very pleased with the service
I was very pleased with the service. Staff are friendly and helpful. Price was very competitive. Thank you.
4 June 2023
Reply from Premier Carpet & Flooring Online
That's great for our team to hear, thank you
Reply from Premier Carpet & Flooring Online
Great to hear, thank you!
Excellent service
Very helpful friendly service at a great price and very quick delivery.
Very happy and will definitely be ordering more floor coverings.
19 May 2023
Unprompted review
Reply from Premier Carpet & Flooring Online
Thank you for your great review, we look forward to helping out with future orders!
Unfair terms
Ordered twice, first time went ok as they contacted me to confirm a delivery day. I also received tracking from the delivery company.
Second time, very different experience. I had no notification of delivery at all from them or the delivery company; they said they called but they certainly didn't verify a delivery date with me and I have no message. I happened to contact them to find out where the delivery was on the day it was coming. I was not going to be in and would never have agreed to that date if they had bothered to check. I was told I would have to repay the delivery charge and that was what I agreed to. Jokes, so they don't confirm a delivery date, you get no notification at all then they expect you to magically know to be in and shoulder the cost of redelivery if you are not. Apparently this is in terms and conditions I signed up for that I have seen nowhere. They can come up with whatever terms and conditions they want but they need to be fair to stand, this is anything but and counts for nothing except rotten customer service. I fortunately managed to get through to the delivery people and sorted out the delivery as it had not yet gone out for that day but this put me off any future orders.
22 May 2023
Reply from Premier Carpet & Flooring Online
Sorry to hear you weren't happy with your experience. Our policy is to call all customers at the time of dispatch to notify them of delivery but unfortunately in this instance our team were unable to get hold of you. We dispatch orders promptly to ensure timely delivery within 2-3 days and further updates are sent automatically by our third party delivery partner. Apologies if these were not received in your case. It is always our intention to keep customers fully informed about when to expect their delivery, whilst also ensuring that orders are dispatched as quickly and efficiently as possible.
Great service
Great service. Goods arrived very quickly and in perfect condition. Would recommend to anyone
21 May 2023
Reply from Premier Carpet & Flooring Online
That's great to hear, thank you!
Excellent service and advice especially…
Excellent service and advice especially as I had made a mistake on my order which they corrected for me. We are also happy with the product.
16 May 2023
Reply from Premier Carpet & Flooring Online
Thank you for taking the time to leave us such a positive review, our team really appreciate it :)
Late delivery
Delivery was not made until 19:20 and driver was expecting to pick up a item to be returned, which was not the case.
Driver was very polite and helpful though
16 May 2023
Reply from Premier Carpet & Flooring Online
Sorry to hear this. Unfortunately we aren't able to guarantee a time slot for standard deliveries and they can arrive any time of day, although usually they do arrive before 5pm. Apologies for any inconvenience this caused, we hope you are happy with our overall service and your new flooring.
Excellent sales and after customer service
Very helpful with choosing the tiles and very competitive on price. Delivery was super quick also.. ordered on the Friday and delivered the other side of the country on the Tuesday.
Will definitely be using again
23 May 2023
Unprompted review
Reply from Premier Carpet & Flooring Online
Great for our team to know, thank you for the review!
Great customer service
Great customer service, responded to my queries straight away. Easy to order!
4 May 2023
Reply from Premier Carpet & Flooring Online
That's super, so glad your were pleased with our service
Reply from Premier Carpet & Flooring Online
Thank you, glad we were able to help
Very helpful
Very helpful through the buying process, good price and good quality carpet. Thank you
20 April 2023
Reply from Premier Carpet & Flooring Online
That's excellent, thank you for taking the time to leave us a positive review!
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