Carpartas Reviews 

46
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered a part from them after contacting and asking if they had it in stock first. they responded yes we have in stock. I proceeded with the order. They charged me the full amount incl shipping.... See more

Rated 5 out of 5 stars

Bought some few parts for my aunt's Mercedes here. We could easily look for the part's number here and surprisingly its cheaper than the dealership ones. Customer service is amazing and had a smooth t... See more

Rated 5 out of 5 stars

Used them a few times now and very happy. Excellent customer service. I ordered part for LHD, they emailed observing my UK address and ensured I got correct part. Good price and delivery on time... See more

Rated 5 out of 5 stars

Good customer service, was very responsive to any questions I had. The delivery was fast and everything packaged really well. Will definitely use their services in the future

Company replied

Company details

  1. Auto Parts Store

Written by the company

The online store Carpartas exclusively offers brand new, original products - automobile spare parts, accessories, operational materials, branded apparel, and souvenirs. Here, you will find all the original parts for your vehicle. Carpartas has extensive experience in the auto parts trade on the eBay platform. Thanks to long-term agreements with Volkswagen, Audi, BMW, Mercedes Benz and Volvo factories, we are able to offer all products manufactured under these prestigious brands. If you don’t find the part you need in the store, please contact us, and our managers will promptly address all your concerns and help assemble the required parts.


Contact info

3.7

Average

TrustScore 3.5 out of 5

46 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(46)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing shopping experience

Good customer service, was very responsive to any questions I had. The delivery was fast and everything packaged really well. Will definitely use their services in the future

13 October 2024
Unprompted review
Carpartas logo

Reply from Carpartas

We appreciate your feedback – thank you for choosing us!

Rated 1 out of 5 stars

Volvo parts never arrived

Ordered Volvo parts. After 3 weeks waiting I asked them where my order was. They just replied that it’s in the post and just wait! The order has never arrived. Request for a refund has gone unanswered. As far as I’m concerned this company is a scam.

UPDATE: As you can see, it took them 8 months to reply to this message on here, and they’ve basically tried to make out that I was never a customer. I’m very happy to provide the invoice and proof that they took my money. Awful customer service! Steer clear and save your money.

9 October 2024
Unprompted review
Carpartas logo

Reply from Carpartas

Hello,
We sincerely apologize, but we are unable to identify you or assist you. You have not provided any information confirming that you made a purchase on carpartas.com.
Kind regards.

Rated 1 out of 5 stars

Refused refund when not my error

Website said part will fit for my car VIN. Product arrived and it didn’t fit. Refused return and refund. Will not be using this company again.

17 July 2024
Unprompted review
Carpartas logo

Reply from Carpartas

Buyer did not communicate.

Rated 5 out of 5 stars

Thanks

Thanks, very satisfied, nice item very well packaged

18 June 2024
Unprompted review
Rated 5 out of 5 stars

A highly recommended experience

Bought some few parts for my aunt's Mercedes here. We could easily look for the part's number here and surprisingly its cheaper than the dealership ones. Customer service is amazing and had a smooth transaction as well! I would definitely recommend this to my friends.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Great shop

Had a great experience on buying on this shop! They have all the parts that I need.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Genuine Parts

This store has wide range of automotive parts. Kind staff and offers good price for genuine parts!

13 July 2024
Unprompted review
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