delivery was delayed for 2 weeks without further notice. I guess they had to order the product from china first (the navigation system still had chinese advertisements on its hardware). Tried to call... See more
Company replied
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See what reviewers are saying
Only two stars, because delivery time was almost three weeks and therefore not in time for Christmas ( Friday after Christmas). Radio itsself looks quite good and fits well..
Your Radio couldnt be removed properly, once you installed it in the Car. You had to Break it out otherwise you couldnt remove it. Just a trash remove-system the employees of the garage told us.
I received a product that didn’t work, have tried to contact them for over a month now trying to resolve this, they have suggested the same thing serval times and it doesn’t work, I asked to return... See more
Company details
Information provided by various external sources
We offer a wide range of car (tuning) parts, accessories and entertainment systems with which you can make car driving more fun.
Contact info
Riddererf 7, 3861PT, Nijkerk, Netherlands
- 0850601136
- info@carpar.com
- carpar.com
1.3
Bad
303 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I order a radio from Carpar a few days…
I order a radio from Carpar a few days before Christmas. Because of private reason i send the Radio back. After a few days the customer send me a e-mail that he give me the money back and hopefully everything is oke. Very great service and nice customer!
20 January 2020
Unprompted review
1 Month waiting for the Radio after…
1 Month waiting for the Radio after payment.
4 January 2020
Unprompted review
Late delivery
Only two stars, because delivery time was almost three weeks and therefore not in time for Christmas ( Friday after Christmas).
Radio itsself looks quite good and fits well..
3 January 2020
Unprompted review
Incomplète arrival order
3 January 2020
Unprompted review
paid and got nothing...no one answer my…
paid and got nothing...no one answer my emails...police case study. never more...Order Number: 270974 Order Date: octubre 27, 2019
26 December 2019
Unprompted review
to long waiting for a package
22 December 2019
Unprompted review
Fast & serious
17 December 2019
Unprompted review
Thanks for the good service
Thanks for the good service, the delivery could have been a bit faster but in general iam satisfied. Thank you guyd
16 December 2019
Unprompted review
Your Radio couldnt be removed properly
Your Radio couldnt be removed properly, once you installed it in the Car.
You had to Break it out otherwise you couldnt remove it.
Just a trash remove-system the employees of the garage told us.
15 December 2019
Unprompted review
Excellent service and delivery
10 December 2019
Unprompted review
No complete delivery
No complete delivery, Manual not included.
No order confirmation and no Information concerning delivery date,
no personal Response.
9 December 2019
Unprompted review
Super Service
5 December 2019
Unprompted review
delivery was delayed for 2 weeks…
delivery was delayed for 2 weeks without further notice. I guess they had to order the product from china first (the navigation system still had chinese advertisements on its hardware).
Tried to call via hotline, but nobody ever answered, independet at what time Ive tried to call.
27 November 2019
Unprompted review
Reply from Carpar
Best LR,
Thank you for your review. We have had a very busy month and we are sorry that we have made mistakes because of this, and that this has led to a negative experience. We apologize for the inconvenience.
Sincerely,
Team Carpar
I have your car phone
I have your car phone - but: the navi doesn't work - it is "offline" and doesn't work with the GPS?
And: the part doesn't really fit in car, there are gaps on both sides.
And: the free speacking isn't really possible because the microphone is to low?
What to do??
25 November 2019
Unprompted review
Reply from Carpar
Best Katharina,
Can you contact us by e-mail? The problem that is listed has to do with the setting. We can also help you with regard to the fit if you also e-mail a photo of the dashboard.
Sincerely,
Team Carpar
no service, no or insufficient communication, no purchase amount refund after sending the product back to Carpar
- delivery time 14 days in lieu of 2-3 days
- no order confirmation
- no access to the customer portal
- no or insufficient communication regarding help desk, no service
- no purchase amount refund after sending the product back to Carpar (10 days already passed)
20 November 2019
Unprompted review
Reply from Carpar
Sehr geehrter Kunde,
Vielen Dank für Ihre E-Mail. Es scheint, dass bei der E-Mail-Kommunikation etwas schief geht. Weil Sie angeben, dass Sie überhaupt keine Informationen erhalten, obwohl dies alles automatisiert ist. Ist es möglich, dass die Mails in Ihrem Spam-Postfach landen?
Ich werde das für Sie klären und die Erstattung veranlassen, falls dies noch nicht geschehen ist.
Entschuldigung für die Unannehmlichkeiten.
Mit freundlichen Grüßen
Team Carpar
No answer to my mails
20 November 2019
Unprompted review
Reply from Carpar
Lieber Dastyn,
Vielen Dank für Ihre Bewertung. Ich habe gerade geprüft und festgestellt, dass wir Ihnen mehrere Antworten auf Ihre E-Mail gesendet haben. Wir können eine E-Mail nicht immer sofort beantworten. Berücksichtigen Sie eine Reaktionszeit von 48 Stunden.
Mit freundlichen Grüßen
Team Carpar
Long wait no response
Waited for a long time for my radio, then got the wrong cableset for my car and no one answered my mails or phone calls.
19 November 2019
Unprompted review
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