Withholding a Refund for Algae Omega 3
I ordered Algae Omega 3 on May 31, 2026, expecting the promised 3–5 business day delivery. Instead, the package took nearly two weeks to arrive.
Because of this delay, I contacted customer support, and they explicitly instructed me to refuse acceptance of the package so it would be returned to sender. I followed their directions exactly.
Now, the company is withholding my refund, claiming they must wait until the package physically reaches their warehouse. As a customer, I have zero control over the postal transit times of a refused delivery that their support team told me to initiate. I acted in good faith based on their direct instructions, and it is entirely unfair to hold my funds hostage due to shipping delays.
I have contacted support multiple times, but the issue remains unresolved. I expect the company to take responsibility for their own return process and issue a refund.