Carnegie Fuels Ltd Reviews 17

Hard working, dependable, won't let you down. Dedicated to providing a quality service ,
many thanks

Outstanding customer service! I ran out of kerosene on a Wednesday evening and ordered a top up online. There were issues with the payment going through so I phoned first thing the next day. The girl I spoke to was so friendly & helpfull. Oil was delivered later that day. Thank you so much!

Just had the best service from Graham and Stevie - many thanks look forward to using you again.

I've been a customer for many years but I do go elsewhere if I can get a better price, nobody delivers faster. The strange thing about this company is that they quote you a price online but when you call to place an order they add another 6 or 7p a litre without telling you, thats £35-40 on a 500L. When you make a complaint they usually back down and say it was only for online orders or some such nonsense. I imagine they manage to cheat a fair number of customers this way and I don't think that fits well with the "family business" adverts they have on tv. Still cheaper than certas though.

I just want to add to the many favourable reviews.
I've been buying from Carnegie for about 12 years now, and am still surprised at the speed of delivery. Great company!

Great customer service as always from staff at Carnegie’s.
Placed an order at 11:18 hrs and at 13:22 it was delivered same day.

This would have been five stars if posted several months ago as, customer service and delivery times have been excellent.

But.... as a customer of a couple of years now paying a direct debit every month you expect to be trusted as a continued customer but sadly Carnegies recent policy changes have made me feel as if they do not trust me to pay my bill. To explain, as all will be aware the cost of living especially fuel has increased dramatically. Carnegies have now insisted that credit terms are no longer allowed and after a couple of years always ensuring that my heating oil was paid every month even during the summer when the heating is not used to ensure I have credit to start the winter. Carnegies allowed accounts to be a little in debit knowing that the summer payments would in fact bring everything back to an even keel and in my case in credit. This has now stopped and people who are really struggling cannot get fuel unless it is fully paid up front. Now this would not be as big a problem if they realised that people can not afford to pay up front for the minimum amount of 500 litres. Surely they must realise this. Rather than their customers going cold all winter due to being frightened to use their heating bringing the minimum amount to 250 litres would be the way forward as this would allow people to budget more easily for the colder months. Sadly it feels as if Carnagies do not trust their customers to continue to ensure that at the end of each year their balance is zero or in credit. It really is a shame as people are struggling and local companies should care about that.

I have chronic arthritis and used to have my heating on all the time at 18 to 19 degrees in the winter as it helps with my painful joints. Just now I am only putting my heating on a couple of hours a day and I am in serious arthritic pain

Friendly fast and very clean,when I went out to the back door to see if the driver was finished delivering ,he was mopping the floor.What a service LOL

Excellent service and customer care. Can’t thanks these guys enough for their outstanding service, drivers capabilities and speed of service. Keep up the standard of service please as it’s few and far between these days.

I have been a customer of Carnegie Fuels for quite a few years now, when i moved into my new house over 13 years ago I initially tried a couple of companies also including an online supplier but the deliveries always caused me grief (missed delivery window, access to my tank) As I now use Carnegie fuels regularly (for many years now) they know how to access my tank for deliveries so can deliver when I am not at home. The hassle free process from ordering to delivery has made me a loyal customer. Long may this all continue and 5 stars is sometimes just not enough.

Like you said I recently got fuel your quote was £212 I think for 500 litres kerosene another supplier was cheaper

Excellent service, they always deliver within a couple of days and never let you down. Won’t use any other company.

Carnegie Fuels regularly supply us with heating oil. They provide a prompt and efficient service. We’ve always had oil delivered within 24 hours of ordering. Cannot fault the service. Previously I chopped and changed my supplier, based on price but I trust that I will get a competitive price with Carnegie Fuels and above standard customer service. I simply wouldn’t use anyone else now.

Been using Carnegie for a few years now, always really helpful when ordering. Very prompt delivery. All-round friendly team. Highly recommend.

Always reliable. Very friendly family run business. Super fast deliveries and friendly delivery drivers

20+ years of faultless oil supply. Always competitive - always prompt- drivers always courteous and careful - vehicles always clean.
Highly recommended!

Carnegie Fuels are always there 24/7 and never disappoint. Quick reliable delivery that others can’t offer!