Carlys Candle Company Reviews 

117
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing and long-lasting scents, which effectively fill their rooms. Many appreciate the high quality, noting the use of fine, safe, and toxin-free ingredients. Reviewers also highlight that the candles burn well and are easy to light. Consumers frequently commend the responsive communication and the enjoyable, informative workshops offered. People also appreciate the beautiful and well-designed packaging, with some noting innovative touches like flower seeds. Furthermore, many customers value the company's support for brain tumour research, often purchasing products to contribute to the cause.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the strong, complex, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-quality items and premium... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carly was super responsive with any queries I had regarding the products, offered free postage for Black Friday weekend! Candles arrived well packaged and although they are Xmas gifts so have not be... See more

Company replied

Rated 5 out of 5 stars

Thanks Carly for another beautiful candle. So easy to light. Made with the finest ingredients. Smells amazing, lasts such a long time and of course perfect for #shinealight to raise awareness on behal... See more

Rated 5 out of 5 stars

I cannot recommend Carly's candles enough! Her scents are divine and far stronger than anything you'd find on the high street. I recently hosted a candle making workshop with Carly for my birthday... See more

Rated 5 out of 5 stars

I had such a great time at this candle workshop! Carly was incredibly warm and welcoming and created such a fun, relaxed atmosphere. There were so many beautiful scents to choose from, and the whole e... See more

Company replied


Company details

  1. Candle Store

Written by the company

Vegan and Eco Conscious fragrances for the home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(117)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, sustainable small business

I’ve been buying from Carly’s Candle Company ever since I stumbled across her stall at Cranfield Market and now it’s impossible for me to visit without coming home with at least one more candle or wax melt!

I’ve tried so many candles over the years, but these are genuinely some of the best. They burn beautifully and evenly with no tunnelling, have an incredible scent that fills the room without being overpowering and the fragrance lasts right to the very end. The burn time is fantastic too, so you really feel like you’re getting value for money. I love each seasons scents and the Christmas fragrances are absolutely chef’s kiss. They capture everything cosy and festive.

What I also love is the thought Carly has put into sustainability. From the 100% soy wax and sustainably sourced wooden wicks to the refillable candles, biodegradable and recyclable packaging and the gorgeous plantable wildflower seed labels, every detail has been carefully considered. The fact that a tree is funded with every order is another lovely element.

Finally, Carly herself is just lovely. She’s so warm, passionate and genuinely cares about her customers and her products. Supporting a small business like hers feels great because you know every product has been developed with care.

If you’re looking for beautiful home fragrance that’s long lasting, eco-conscious and made by someone who truly loves what they do, I honestly couldn’t recommend Carly’s Candle Company more highly.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Candles that smell so good, you could eat them

I first discovered the Lovely Carly through my job. She gifted me a candle and from then on I was sold. I’ve come back time & time again for candles, melts & defusers. The smell is Lush & her Christmas scents are dreamy!! She’s NOT pushy or hard selling, She IS genuinely lovely and her candles smell divine 😍

27 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Carly's wax melts are in a league of their own – absolutely outstanding!

I’ve tried practically every botanical wax melt on the market, from big brands to small independents, and Carly’s Candle Company is up there at the top.

The beautifully packaged wax melt scents are incredibly strong, complex, and long-lasting – they fill the room beautifully without ever being overpowering. Whether it’s a fresh, floral, or cosy seasonal fragrance, each one feels premium and thoughtfully crafted. The melts perform flawlessly, releasing fragrance evenly from the first use right down to the last.

What really sets Carly apart is her incredible customer service and the personal touches that make every order feel special. She includes a full-size sample wax melt with every order (sometimes two, depending on the order size), and I’ve also received lovely free gifts like a beautiful room spray, travel handwash and a keyring charm. Every package arrives with a warm, handwritten note from Carly herself thanking me for my order – it’s these little details that turn a simple purchase into a delightful experience.

If you’re looking for high-quality, eco-friendly wax melts that actually deliver on scent and value, look no further. Carly’s products (and her wonderful service) have completely won me over – I’m a customer for life! I only wish I'd discovered Carly's Candles sooner. Highly, highly recommend. 💛

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products !!!

Amazing products, I bought the wax melts they smell amazing . Great quality items. . Thank you for my extra wax melt such a sweet gesture . I also bought the brain tumour candle in memory of the man I love who passed away. I’m so glad I found Carlie I can buy this candle here now 🙏🏻 . Fantastic delivery service . Highly recommend Carlie ‘s company to others there’s so much to choose from. . Thank you again Carlie Xxx

10 May 2026
Rated 5 out of 5 stars

Candle perfection

Thanks Carly for another beautiful candle. So easy to light. Made with the finest ingredients. Smells amazing, lasts such a long time and of course perfect for #shinealight to raise awareness on behalf of the brain tumour research charity.

24 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look