Carl Scarpa Reviews 

3,484
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and beautiful design of the footwear, noting how comfortable the materials feel during daily wear. Consumers also highlight the prompt delivery and seamless ordering process, explaining that packages arrive quickly and in perfect condition every single time. However, some customers also noted issues with delivery delays and a lack of tracking updates. People occasionally experienced difficulties when attempting to follow their shipments online, leading to frustration regarding shipping times. Some reviewers expressed disappointment when orders took longer than expected to reach their final destination.

What people talk about most

Product

People report positive experiences with product, highlighting the use of high quality materials and stylish... See more

Quality

Customers consistently note positive experiences with quality, praising the use of wonderful materials, soft... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt shipping and packages arriving on... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of very positive and frustrating... See more

Service

Reviewers mention positive feedback about service, highlighting quick delivery and excellent communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more

Rated 5 out of 5 stars

Exactly what I was looking for, elegant cream slingback with a block heel. So comfortable. Real leather. So soft. No wearing in! Looking forward to my next purchase . Not forgetting the beautiful pac... See more

Rated 5 out of 5 stars

Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more

Rated 5 out of 5 stars

Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more


Company details

  1. #18 of 20 best companies in Shoe Store

Information provided by various external sources

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,484)

313 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I will buy again!

I bought the Ariella Black Suede Ankle Boots in the sale. They arrived promptly, look fab and are comfortable. Will buy from Carl Scarpa again!

28 December 2025
Rated 5 out of 5 stars

I absolutely love Carl Scarpa boots and…

I absolutely love Carl Scarpa boots and shoes, they are so original and great quality. The ladies in the shop in Cheltenham are great and when ordering online the delivery is quick. Love the boots as they have narrow fitting ankles and calves which is great for me.

19 January 2026
Rated 5 out of 5 stars

FASHIONABLE ANKLE BOOTS!!!

These ankle boots are very FASHIONABLE! They are so PRETTY and BEAUTIFUL! The style of this footwear is so COMFORTABLE and it is ELEGANT! I was very HAPPY and greatly satisfied with this product! I HIGHLY recommend this brand! THANK YOU VERY MUCH!!!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

Delighted! Delivered quickly. Boots exactly what I expected from website. In fact probably better. Great sizing. Very pleased as ever.

15 January 2026
Rated 5 out of 5 stars

Super stylish fabulous knee high boots.

I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the details and instructions for measuring foot length were spot on. Wonderful company to deal with, great products and so happy with my fabulous boots. Thank you team.
Lou in Kew, Melbourne Australia

13 January 2026
Rated 5 out of 5 stars

Love shopping online with the Carl…

Love shopping online with the Carl Scarpa Brand, the quality is perfection.
However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresses. Which takes the shine off any internet purchase when you have to go looking to where it has been delivered. !!
But l do adore the Carl Scarpa brand, and that hiccup hasn’t put me off ordering more of this adorable brand .

7 January 2026
Rated 1 out of 5 stars

The boots were two full sizes too…

The boots were two full sizes too small.
I ordered a 41 and they were a 39 at a stretch.

26 November 2025
Carl Scarpa logo

Reply from Carl Scarpa

Hi Rachel,

Thank you for taking the time to leave a review!

We’re really sorry to hear that the boots didn’t fit as expected we know how disappointing that can be. While we haven’t been made aware of this issue by other customers, we will absolutely pass your feedback on to our quality and buying teams for review.

We’d love the opportunity to help you find your perfect pair, so please don’t hesitate to reach out to us with any questions you may have!

Best Regards,

Michael

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look