Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more
I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the deta... See more
Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more
Company details
- #18 of 21 best companies in Shoe Store
Information provided by various external sources
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Contact info
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Ireland
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4.5
Excellent
3K reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted
Delighted! Delivered quickly. Boots exactly what I expected from website. In fact probably better. Great sizing. Very pleased as ever.
15 January 2026
Great service
15 January 2026
Very speedy delivery
15 January 2026
The boots I received were fabulous but…
The boots I received were fabulous but too tight on the toes. Sadly, I had to return them.
9 January 2026
Super stylish fabulous knee high boots.
I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the details and instructions for measuring foot length were spot on. Wonderful company to deal with, great products and so happy with my fabulous boots. Thank you team.
Lou in Kew, Melbourne Australia
13 January 2026
Gorgeous comfortable boots
Gorgeous comfortable boots - straight on no breaking in needed.
Carl Scarpa boots are always a quality and comfortable wear.
15 January 2026
Love shopping online with the Carl…
Love shopping online with the Carl Scarpa Brand, the quality is perfection.
However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresses. Which takes the shine off any internet purchase when you have to go looking to where it has been delivered. !!
But l do adore the Carl Scarpa brand, and that hiccup hasn’t put me off ordering more of this adorable brand .
7 January 2026
The boots were two full sizes too…
The boots were two full sizes too small.
I ordered a 41 and they were a 39 at a stretch.
26 November 2025
Reply from Carl Scarpa
Hi Rachel,
Thank you for taking the time to leave a review!
We’re really sorry to hear that the boots didn’t fit as expected we know how disappointing that can be. While we haven’t been made aware of this issue by other customers, we will absolutely pass your feedback on to our quality and buying teams for review.
We’d love the opportunity to help you find your perfect pair, so please don’t hesitate to reach out to us with any questions you may have!
Best Regards,
Michael
I was delighted with my boots until I…
I was delighted with my boots until I saw they were further reduced by another €20 AFTER I had bought them in the sale.
2 January 2026
Easy process good communication and…
Easy process good communication and delivery good
13 January 2026
I was very disappointed that I was…
I was very disappointed that I was slightly out of time to return a product and was not even offered a credit
7 January 2026
Reply from Carl Scarpa
Hi Sonia,
We’re really sorry to hear that this left you feeling disappointed.
We can see that you placed three orders and were able to request free returns for two of them within the returns window, which we were more than happy to arrange.
Unfortunately, the remaining return request was made three days outside of our returns period. While we truly wish we could make an exception, we do need to remain firm on our returns policy to remain fair and consistent for all customers. We appreciate your understanding and thank you for taking the time to share your feedback.
Best Regards,
Michael
I love my boots!
Excellent customer service. Returns were easy. I ended up with boot I really like.
29 December 2025
Excellent friendly helpful service at…
Excellent friendly helpful service at shop on Oliver Plunket Street
Boots purchased very comfy soft leather great value in Sale ..
9 January 2026
It’s the first time I have ordered…
It’s the first time I have ordered online . It was so easy to purchase my lovely boots . I was sent emails regarding despatch and delivery . It was perfect , they arrived on time and I love the boots they are so comfortable
9 January 2026
Beautiful Boots
Very happy with my purchase. The boots are so comfortable and well made. Arrived quickly really well packaged. I’d ordered a size too small and returned them. Their return service is flawless and easy. Thank you!!
26 December 2025
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