e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

škoda elroq

This was our first time leasing a car, and we’re really pleased with how everything went. We chose the Škoda Elroq and the whole experience was excellent from start to finish.
The service was fantastic, with great communication throughout. A special thank you to Mike, who was very helpful and kept us informed every step of the way.
Delivery was smooth and completely hassle-free, which made the whole process even better.
We’re very happy and would definitely recommend and hopefully see you again very soon for our second car lease.

24 March 2026
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Reply from e-car lease

Thank you so much for the detailed overview of your Skoda Elroq EV leasing journey. It is exactly the feedback we really enjoy getting from our customers and is testament to what our EV experts look to do.

If you need anything further, just let our team know.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Mike was brilliant

Mike was brilliant. Set us up with the right car and payment plan. Worked through what we wanted and found us the best deal. The car is really good and the service was quick and efficient. Thanks for all your help

24 March 2026
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Reply from e-car lease

Thank you for such a positive review on your recent Skoda EV lease. It really does mean a lot to receive such nice feedback for our expert team.

Enjoy your electric journey. Here if you need us further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very Nice Car at very good lease Price

I have ordered and received a beautiful Audi Q8 Sportback S/line electric car on business lease. The communication was good, the process was easy and customer service was very understanding and supportive when I have to postpone the delivery due to flight cancellations. I would definitely recommend the company.

19 March 2026
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Reply from e-car lease

Thank you for the detailed review about your EV leasing experience; especially what our team did to ensure we met your expectations. Really pleased to have added the electric car to your fleet and we really appreciate you placing your trust in our business.

Enjoy the new car. Just let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very efficient

Very efficient, professional and courteous. Always answer questions promptly. Highly recommended.

19 March 2026
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Reply from e-car lease

Thank you Terry. We do appreciate the amazing review about our electric car experts. Exactly what we like to hear from our customers who make the EV transition.

If you need any further assistance, just get in touch.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service. The whole process was straightforward from start to finish, with clear communication and no hidden surprises. The team were helpful, responsive, and made everything feel easy, which isn’t always the case with car leasing.

Delivery was smooth, the car arrived exactly as expected, and any questions I had were dealt with quickly. It’s been a hassle-free experience so far and I wouldn’t hesitate to recommend them to anyone considering leasing.

Great service all round 👍

19 March 2026
Unprompted review
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Reply from e-car lease

Thank you for the feedback James. We appreciate you using our leasing business to procure your new Audi EV. And for the kind words about our team and processes.

Enjoy the new car. Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Found through Carwow when searching for…

Found through Carwow when searching for a lease on a VW ID7, sent off the enquiry and Owen promptly replied back. It was a doddle after that, no issues, excellent communication right through the whole process and the car delivered to my door as promised. Highly recommend them.

10 March 2026
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Reply from e-car lease

Thank you for the amazing feedback on your recent EV lease, we really do appreciate it. And also thank you for recognising Owen’s contribution to the transaction too.

Enjoy the electric car journey! Just let us know if you need anything further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service

Great service , kept updated and car delivery on time ,

17 March 2026
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Reply from e-car lease

Thank you for choosing our electric car experts to procure your new Skoda. We really appreciate your trust and faith in our business.

Enjoy the EV transition. Just shout if you need anything further


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Company Car

I took a company car lease through E-Car lease brokers. Initially i had some issues with the car that came from the lease company but Rob & Andy (and team) at E-Car were more than helpful and went above and beyond to assist with my issue, probably even more involved than they needed to be, so I can honestly say they are superb and I would recommend

16 March 2026
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Reply from e-car lease

Thank you so much for the great review. We understand your used EV leasing experience was not a seamless one and we are grateful for the patience and trust you showed our business. Very pleased the end result was a good one!

Enjoy the electric car. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Good reps to talk to thanks for all…

Good reps to talk to thanks for all your help

3 March 2026
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Reply from e-car lease

Thank you for trusting our EV team to help you make the move into an electric car lease and for the positive feedback about your experience with us. Always a pleasure to help our customers.

Enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very easy to deal with

The people I spoke with were polite and professional and guided me through everything.

Good value and delivery was on time.

3 March 2026
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Reply from e-car lease

Thank you for the feedback. This is a lovely reflection on your recent electric car leasing experience with our team. And exactly the time of feedback we enjoy.

Enjoy the new EV - just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very good

Top notch service from Paul and team at e-car lease! Sorted out a great deal on our ID3. From start to finish communication was spot on and still helpful after the car arrived. Wouldn't hesitate to go back to them when our lease is up 👍

1 December 2025
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Reply from e-car lease

Delivering the best EV leasing experience is fundamental to what we do here at e-car. Thank you for recognising the efforts of our team and Paul (in EV Sales). Truly the feedback we love to get.

Enjoy the electric journeys!



Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Very straightforward process.

Very straightforward process.
Great support and communication throughout.
Seamless delivery with attention to detail.
Thank you

5 March 2026
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Reply from e-car lease

Thank you taking the time to detail the car leasing experience with our team. It’s so rewarding to hear that our team managed your process so efficiently and positively. Exactly what we want to hear.

Enjoy the new car!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Car leasing

The car leasing experience was excellent from start to finish. The process was clear and efficient, communication was great, and everything was handled smoothly. The vehicle was perfect, and the service overall was reliable and hassle‑free.

3 March 2026
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Reply from e-car lease

We appreciate the detailed review of the electric car leasing journey. Making sure our business / fleet customers feel supported throughout the process is paramount. And glad to hear the new EV meets your expectations!

If you need anything further, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Really good experience

Really good experience, dealt with Mike who was properly on the ball and got the car quick so all round very happy.

27 February 2026
Unprompted review
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Reply from e-car lease

That’s exactly what we want to hear from all of our EV leasing customers. Thank you for taking the time to detail your positive experience.

Enjoy your electric journey! Just get in touch if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Paul who handled my case was…

Paul who handled my case was responsive, courteous and efficient. He made the whole process smooth and easy.

4 March 2026
Unprompted review
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Reply from e-car lease

Thank you for the great feedback and for identifying Paul’s contributions. We do our upmost to ensure our EV customers enjoy a positive experience each and every time.

Enjoy your electric journey! Just let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent Service

Great communication and nothing was too much trouble .. hassle free purchase

24 February 2026
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Reply from e-car lease

Providing a detailed and informative electric car procurement process is key to us. Ensuring our customers are the heart of what we do is also crucial. It sounds like our team managed to achieve this with your new EV.

If you need anything further, just let our e-car team know.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Good communications

Good communications, good delivery

24 February 2026
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Reply from e-car lease

Thanks Jon. It's nice to hear that our e-car team delivered your EV in the manner that we expect. Clear and concise works for us.

Enjoy the new Cupra electric! Let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Delivered perfectly

Delivered perfectly

24 February 2026
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Reply from e-car lease

Thank you for the wonderful feedback on the car leasing experience with us. This is exactly the type of review we want from all our customers.

We really appreciate you choosing our business to supply the new car.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

No issues here

Good communication
Great prices
Love the car
Seamless - what more can i say?!

24 February 2026
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Reply from e-car lease

Thank you for the great feedback Chris. It sounds like our electric car experts delivered a robust and efficient process. Very much the feedback we want from all our customers!

We hope the new EV goes well for you. But if you need anything further just let us know.




Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Helpful & efficient

Just leased my second car through e-car lease and again it was a very easy and pleasant experience.

24 February 2026
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Reply from e-car lease

Thank you for the great review Dan. We really appreciate you returning to our EV team to supply your vehicles. It is testament to what we do here.

If you need anything further, just let us know.


Phil King
Service Director
CarLease UK / e-car lease

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