Used eversure car hire excess insurance for about 8 to 10 years now and rent several cars a year. I've had to make claims 3 times (ranging from 200 to 1200 euros) for damages, each time the response a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website is simple, clear and fast; I can’t suggest any improvement to the process. When I needed to claim on a previous trip Eversure’s online process was responsive and helpful and I quickly receiv... See more
Company replied
We’ve used Eversure for a number of years for our hire car excess insurance. We found them to be competitively priced, clear on what is covered and very helpful and responsive if you need to use their... See more
Company replied
Needed to change dates of renewal and deferred start date so phoned and this was done for me straight away. Always found price unbeatable for me but fortunately never had to make a claim.
Company replied
Company details
About Eversure Car Hire Excess Insurance
Written by the company
When you hire a car, it usually comes with an excess. This is the amount you’re financially responsible for if the vehicle you've hired is damaged or stolen. Depending on the car hire company, this could cost you hundreds or even thousands of pounds.
With Eversure Car Hire Excess Insurance, you can be reimbursed for this cost up to £7,000 following a successful claim. That means you can hire a car with confident in the knowledge that your money stays where it belongs if the vehicle is damaged or stolen.
Contact info
Bury Street 1-3, GU2 4AW, Guildford, United Kingdom
- carhireexcess.eversure.com
Eversure Car Hire Excess Insurance
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and easy process to provide…
Simple and easy process to provide information required.
22 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Alison,
We’re really pleased to hear that the process felt simple and easy, and that you were able to provide the information needed without any hassle.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Joanna,
It's great to hear you found the process of taking out car hire excess insurance with Eversure easy.
Kind regards,
Anna
Tried to cancel- no contact from Eversure
I have tried contacting Eversure to cancel my policy (I realised it was redundant) and despite their email stating that someone would be in touch - no one has been - it’s been 3 working days.
19 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi there,
Thank you for your feedback - I am sorry to hear you have been unhappy. We are entering our busy season now and with the weekend and the bank holiday we are a little behind. We are working as quickly as we can. I have emailed you back just now. Please respond to me and we can get this matter resolved for you.
Kind regards
Rebecca
Easy to use website and excellent…
Easy to use website and excellent price. Only hope if we need to claim the experience will be as good
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Mrs Marshall,
We're so glad you found our website easy to use and our pricing excellent. We're here to help if you ever need us.
Kind regards,
Anna
Absolutely Fantastic.
Absolutely Fantastic.
I didn't know there was cover for this until recently and the whole process and the price was amazing and quick and easy to complete. Very Happy.
Thank You :)
19 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Chris,
We are so happy to hear you found the process amazing, quick, and easy! Thank you for your wonderful feedback.
Kind regards,
Anna
Easy ordering process
Easy ordering process. Quick and efficient delivery via email. Not had to use it yet, luckily, but good to know it is there. Excellent value for money.
17 April 2026
Reply from Eversure Car Hire Excess Insurance
Hi Andrew,
It’s great to know you feel prepared, even if you haven’t needed to use the cover yet. We hope it stays that way, but it’s reassuring to have it there just in case. We’re also glad you found it to be excellent value for money.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Graham,
We’re really pleased to hear that you found the website simple and very easy to navigate.
Kind regards,
Anna
Competitive price and covet. Easier navigation if website would have resulted in 5 stars.llrs as price and…
Would have been 5 stars as price and inclusions were best for my needs. Only difficulty was trying to identify how to get dual lead driver on the website and when going back to requote for family cover, the website takes you back too far and you have to re input data.
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Mr Peace,
We’re really pleased to hear that you found the price competitive and the cover suited your needs.
We’re sorry to hear about the difficulties you experienced on the website, particularly when trying to add a second lead driver and re-quote for family cover. We understand how frustrating it can be to re-enter information, and your feedback is really helpful in highlighting where we can improve the journey.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We’re really pleased to hear that your experience has been quick, simple, and reliable.
Kind regards,
Anna
It was easy to use
17 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Adrian,
We're glad you found the Eversure website easy to use. Thank you for your positive feedback.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Phil,
Thank you for your feedback! We’re really pleased to hear that you found our customer service good and straightforward.
Kind regards,
Anna
Easy and straightforward website to do…
Easy and straightforward website to do bookkeeping and competitive pricing
13 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Una,
We’re really pleased to hear that you found the website easy and straightforward to use, and that our pricing felt competitive.
Kind regards,
Anna
Easy and quick to get quote and cover
19 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
We're glad our quote and cover process was easy and quick. Thank you for your positive feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Lynne,
We’re really pleased to hear that you found the process of sorting your excess insurance quick and easy.
Kind regards,
Anna
very easy to use.
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
We're glad you found the Eversure website easy to use. Thank you for your positive review.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Alie,
Thank you for your feedback! We’re really pleased to hear that you found it easy to book your excess insurance online with Eversure.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Ronnie,
We're happy to hear you found your renewal quote was favourable and the process was simple. Thank you for your positive feedback.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Graham,
We’re really pleased to hear that you found it simple to use and that the cover stands out for you.
Kind regards,
Anna
Eversure Car Hire Excess Insurance
Easy to take out; attractive price and policy seems to cover most bases.
Online payment and completion relatively easy.
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Mr Henderson,
We're glad to hear you found the process of taking out an excess insurance policy with Eversure easy and the pricing of our policies attractive.
Kind regards,
Anna
Great firm to deal with
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Brian,
We're happy to hear that you had a great experience with us.
Kind regards,
Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.