Used eversure car hire excess insurance for about 8 to 10 years now and rent several cars a year. I've had to make claims 3 times (ranging from 200 to 1200 euros) for damages, each time the response a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve used Eversure for a number of years for our hire car excess insurance. We found them to be competitively priced, clear on what is covered and very helpful and responsive if you need to use their... See more
Company replied
Website is simple, clear and fast; I can’t suggest any improvement to the process. When I needed to claim on a previous trip Eversure’s online process was responsive and helpful and I quickly receiv... See more
Company replied
Highly recommend this company. Unfortunately I had damage to a rental car. The whole process took less than 2 weeks to get sorted. I was then expecting my insurance to go sky high but there was a very... See more
Company replied
Company details
About Eversure Car Hire Excess Insurance
Written by the company
When you hire a car, it usually comes with an excess. This is the amount you’re financially responsible for if the vehicle you've hired is damaged or stolen. Depending on the car hire company, this could cost you hundreds or even thousands of pounds.
With Eversure Car Hire Excess Insurance, you can be reimbursed for this cost up to £7,000 following a successful claim. That means you can hire a car with confident in the knowledge that your money stays where it belongs if the vehicle is damaged or stolen.
Contact info
Bury Street 1-3, GU2 4AW, Guildford, United Kingdom
- carhireexcess.eversure.com
Eversure Car Hire Excess Insurance
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well organised and no glitches
3 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Chris,
We're glad everything was well organised and smooth. Thank you for your positive feedback.
Kind regards,
Anna
Found Eversure via money supermarket
Found Eversure via money supermarket. Seems reasonable & had good reviews. Easy to purchase via the website but have no experience of making a claim
3 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Rebecca,
We're glad our website made purchasing easy for you. If you do need to make a claim, we'll be here to support you.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Colin,
We're happy to hear you found the process of taking out a policy simple and our rates good. Thank you for your positive feedback!
Kind regards,
Anna
very competitively priced making it…
very competitively priced making it much more attractive than the packages that the car rental companies provide. Easy to set up either as single or annual policies.
29 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
We're glad to hear you found our pricing competitive and our setup process easy for both single and annual policies. Thank you for your positive feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Karl,
We're delighted you found Eversure car hire excess simple, quick, and easy to sort. Thank you for your feedback!
Kind regards,
Anna
How esy it was to get the policy
How esy it was to get the policy. Time will tell have the policy performs if I have an accident
31 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Neil,
We're happy to hear getting your policy was easy with Eversure! We're here to support you should you need us.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Edward,
We're glad to hear you found the information on the Eversure website was easy to understand. Thank you for your positive feedback!
Kind regards,
Anna
I was given a reasonable price to…
I was given a reasonable price to insure my rental car for collision damage excess. It was easy to get cover.
I have not had to claim so I have no idea of how well eversure deals with claims.
30 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Gill,
Thank you for your feedback!
We’re really pleased to hear that you found the pricing reasonable and your policy easy to arrange.
Kind regards,
Anna
Great service
Unfortunately I recently had occasion to make a claim under my Excess policy and was very pleased to experience the ease and speed with which the claim was settled.
1 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Frank,
Thank you for your review.
We’re really pleased to hear that your claim was handled quickly and easily, and that everything was settled without any hassle.
Kind regards,
Anna
Changing policy type was easy
Although i've never had to claim yet, the process for changing my annual cover from 31 to 62 day trips was very easy which I appreciated.
31 March 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
We’re really pleased to hear that updating your annual policy was quick and easy to manage. Thank you for your review!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We're happy you found the process of taking out car hire excess insurance easy with Eversure. Thank you for your feedback!
Kind regards,
Anna
Good value product
We have used you previously. Competitive rates and user friendly website
30 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Andrew,
We're glad to hear you appreciate our competitive rates and user-friendly website. Thank you for your continued support.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
It’s great to hear you found Eversure easy to use and our car hire excess insurance competitively priced.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Mr Bandreddi,
We're happy you found the process of taking out car hire excess insurance simple and easy. Thank you for your positive feedback!
Kind regards,
Anna
It’s impossible to speak to a human
29 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi there,
Thank you for taking the time to leave a review. We are sorry to hear that you were unhappy with your experience.
We can confirm that an agent has been in touch regarding your concerns about the automatic renewal, and we're pleased that we have now been able to resolve this for you.
Kind regards,
Chloe
Kind regards,
Chloe
Straight forward process on line
26 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
It's great to hear you found the process of taking out car hire excess insurance with Eversure straightforward.
Kind regards,
Anna
Struggling to get any response from…
Struggling to get any response from customer services. This will be my last year of four
23 January 2026
Reply from Eversure Car Hire Excess Insurance
Hi Richard,
Thank you for taking the time to leave a review. We are sorry to hear that you are still waiting for a response.
We have been unable to locate a recent enquiry from you via our contact form. Please get in touch using the link below and a member of our team will be happy to assist:
https://www.eversure.com/contact.aspx
Alternatively, our live chat service is available via the icon in the bottom right-hand corner of our website, Monday to Friday, 9:00am to 5:30pm.
Kind regards,
Chloe
Reply from Eversure Car Hire Excess Insurance
Hi Gillian,
We’re glad to hear you found it easy to take out your car hire excess insurance and that our pricing was competitive. Thank you for your feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We're glad our website was easy to use. Thank you for your feedback!
Kind regards,
Anna
Clear what your buying and simple…
Clear what your buying and simple options to make an informed purchase
27 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Richard,
We're glad our options made purchasing Eversure car hire excess insurance easy. Thank you for your positive feedback!
Kind regards,
Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.