Highly recommend this company. Unfortunately I had damage to a rental car. The whole process took less than 2 weeks to get sorted. I was then expecting my insurance to go sky high but there was a very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good experience - have used them for a few years - way cheaper than paying a day rate with the car rental companies and if you get an aggressive company which seeks to gouge you on "damage on... See more
Company replied
Very straight forward process. When adding family members, however, you should specify if this should include the requestor too. Adding details at the end doesn't confirm who is covered by the insura... See more
Company replied
Sorting out cover online was straightforward. The price appeared competitive. Eversure settled a small holiday scratch claim without hassle a few years ago so I'm pleased to continue securing peac... See more
Company replied
Company details
About Eversure Car Hire Excess Insurance
Written by the company
When you hire a car, it usually comes with an excess. This is the amount you’re financially responsible for if the vehicle you've hired is damaged or stolen. Depending on the car hire company, this could cost you hundreds or even thousands of pounds.
With Eversure Car Hire Excess Insurance, you can be reimbursed for this cost up to £7,000 following a successful claim. That means you can hire a car with confident in the knowledge that your money stays where it belongs if the vehicle is damaged or stolen.
Contact info
Bury Street 1-3, GU2 4AW, Guildford, United Kingdom
- carhireexcess.eversure.com
Eversure Car Hire Excess Insurance
4.7
Excellent
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You put my DOB down wrong and I can’t…
You put my DOB down wrong and I can’t change it on the booking they say they are busy and may take up to 5days it’s not good enough I don’t know wether I am covered or not
25 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Ken,
Thank you for getting in touch and for your feedback. Your details were specified when you purchased cover online, so this must have been a simple typo. We do currently have a 5 day turnaround for administration queries, but we are working as quickly as we can. Soon we will have a self serve portal and you will be able to make these updates and corrections yourself. I have processed this correction for you now and emailed the updated documents over. I hope this has resolved the matter for you.
Kind regards,
Rebecca
Easy process and reasonable price
Easy process and reasonable price. Would definitely recommend.
24 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Alison,
We're happy you found the process of purchasing car hire excess insurance from Eversure easy and the price of our policies reasonable.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Mark,
We are so happy to hear that your experience with Eversure was easy and quick. Thank you!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Ruth,
We're happy our website is easy to use and our pricing is good.
Kind regards,
Anna
Easy to deal with
Very easy to take out, renew and amend policy. Very responsive customer service.
21 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi David,
We’re really pleased to hear that you found it easy to take out, renew, and amend your policy.
Kind regards,
Anna
Does what it needs to do with minimal fuss
A simple-to-use website that does what it needs to do with minimal fuss.
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
We’re really pleased to hear the website felt easy to use and delivered what you needed without any unnecessary complications.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We're happy you found the Eversure website straightforward and informative.
Kind regards,
Anna
Reminder to renew was received in good…
Reminder to renew was received in good time, price increase was only moderate and renewal happened seamlessly.
20 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Alan,
We're so glad to hear your renewal was seamless and timely. Thank you for your positive feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Nicholas,
We're happy you're happy!
Kind regards,
Anna
No reminder
No reminder. No way to phone then. Took the money for renewal and wont cancel when i tried. Im not hiring any cars but they dont care.
20 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi John,
Thank you for your feedback - I am sorry to hear that you are unhappy. We have emailed your renewal invitation to the email specified on file on 5th May 2026. This confirmed the renewal premium and the automatic renewal process. I can see we have received an email from you and my colleague responded to you on 23.05.2026, I am sorry if this has not got through to you. I have emailed again now.
We can of course cancel cover for you if cover is not needed.
Kind regards
Rebecca
It was very clear and easy.
21 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Chris,
We're glad it was clear and easy. Thank you for your feedback!
Kind regards,
Anna
Simple and easy process to provide…
Simple and easy process to provide information required.
22 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Alison,
We’re really pleased to hear that the process felt simple and easy, and that you were able to provide the information needed without any hassle.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Joanna,
It's great to hear you found the process of taking out car hire excess insurance with Eversure easy.
Kind regards,
Anna
Tried to cancel- no contact from Eversure
I have tried contacting Eversure to cancel my policy (I realised it was redundant) and despite their email stating that someone would be in touch - no one has been - it’s been 3 working days.
19 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi there,
Thank you for your feedback - I am sorry to hear you have been unhappy. We are entering our busy season now and with the weekend and the bank holiday we are a little behind. We are working as quickly as we can. I have emailed you back just now. Please respond to me and we can get this matter resolved for you.
Kind regards
Rebecca
Easy to use website and excellent…
Easy to use website and excellent price. Only hope if we need to claim the experience will be as good
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Mrs Marshall,
We're so glad you found our website easy to use and our pricing excellent. We're here to help if you ever need us.
Kind regards,
Anna
Absolutely Fantastic.
Absolutely Fantastic.
I didn't know there was cover for this until recently and the whole process and the price was amazing and quick and easy to complete. Very Happy.
Thank You :)
19 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Chris,
We are so happy to hear you found the process amazing, quick, and easy! Thank you for your wonderful feedback.
Kind regards,
Anna
Easy ordering process
Easy ordering process. Quick and efficient delivery via email. Not had to use it yet, luckily, but good to know it is there. Excellent value for money.
17 April 2026
Reply from Eversure Car Hire Excess Insurance
Hi Andrew,
It’s great to know you feel prepared, even if you haven’t needed to use the cover yet. We hope it stays that way, but it’s reassuring to have it there just in case. We’re also glad you found it to be excellent value for money.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Graham,
We’re really pleased to hear that you found the website simple and very easy to navigate.
Kind regards,
Anna
Competitive price and covet. Easier navigation if website would have resulted in 5 stars.llrs as price and…
Would have been 5 stars as price and inclusions were best for my needs. Only difficulty was trying to identify how to get dual lead driver on the website and when going back to requote for family cover, the website takes you back too far and you have to re input data.
18 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi Mr Peace,
We’re really pleased to hear that you found the price competitive and the cover suited your needs.
We’re sorry to hear about the difficulties you experienced on the website, particularly when trying to add a second lead driver and re-quote for family cover. We understand how frustrating it can be to re-enter information, and your feedback is really helpful in highlighting where we can improve the journey.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We’re really pleased to hear that your experience has been quick, simple, and reliable.
Kind regards,
Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.