Carhireexcess.co.uk Reviews 

1,852
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordable pricing and the user-friendly website, noting that it is very simple to arrange comprehensive insurance coverage compared to traditional rental desks. Consumers consistently appreciate the transparent terms, the fast and straightforward claims process, and the significant financial savings experienced over time. However, some people mentioned encountering communication difficulties, such as phone lines disconnecting or specific claim portions being denied by the provider. A small group of reviewers also felt that the service did not meet their personal expectations, leading to frustrating experiences and wasted money.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting competitive and fair rates that... See more

User experience

People report positive experiences with user_experience, highlighting that it is very clear and easy to... See more

Service

Users describe positive interactions with service, highlighting efficient communication and affordable... See more

Claim

Reviewers highlight positive aspects of claim experiences, consistently noting that the process is swift,... See more

Website

Customers had positive experiences with website, finding the online platform easy to use, navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to take out the insurance at short notice. Very competitive rate & cover compared to the hire co. OTC charges and with easy to understand terms &: conditions. Can't comment on service/response if... See more

Company replied

Rated 5 out of 5 stars

Good experience with Carhireexcess We had a small accident with the car we had rented. Nothing major, just a scratch, but the car rental charged us a hefty repair cost. The car hire exce... See more

Company replied

Rated 5 out of 5 stars

Insurance can only be truly rated if and when you have to claim. After many years hiring cars in Europe we fell foul of the 'that scratch wasn't there when you took the car'! We photo'd and video'd th... See more

Company replied

Rated 5 out of 5 stars

My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no ac... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

CarHireExcess.co.uk is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.co.uk, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,852)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value insurance

Great value insurance, easy to use web site. Have had the policy many years - claimed once and it was a straightforward process, so happy all round.

17 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Andrew,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 2 out of 5 stars

When I telephone to talk nobody answers

When I telephone to talk nobody answers

17 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Alan,

Thank you for your feedback. I’m sorry to hear you had difficulty reaching us by phone. I tried to contact you but wasn't able to get through to you.

I can see that on 17/04/2026 you contacted us regarding whether your renewal had gone through. We have now resent your confirmation email to ensure you have everything you need.

If there is anything else we can help you with, please don’t hesitate to contact us:

Tel: 0333 355 6182
Email: info@carhireexcess.co.uk

We’re here to help and appreciate you taking the time to share your experience.

Kind regards,
Rahul

Rated 5 out of 5 stars

Brilliant Company

To be fair I've only claimed once but this company sorted the payment pretty much straight away ,My last holiday the vehicle got damaged i spoke to the company who advised accordingly however I never got stopped the deposit probably because I only ever go with TOP CAR now best company you will ever hire from not quite the cheapest but definitely the best

15 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Simple but essential service giving me…

Simple but essential service giving me extra peace of mind when renting abroad.
Good efficient and reasonably priced provider

14 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Christopher,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Insured for another European Trip

I use this company every time I hire a car abroad. Website is easy to navigate and the process was quick and easy

14 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Susan,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Very easy

Very easy, very competitively priced, every time

11 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Raymond,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Peace of mind. Covered

Simple to use. Fair premiums.

10 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Robert,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Car hire excess insurance .

User-friendly website; easy to navigate. Good value product. Deal with claims efficiently and fairly. Happy overall.

9 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy to understand website

Easy to understand website, easy purchase

9 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Trevor,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Very easy process

Very easy process, fast and efficient

9 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Jake,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Affordable excess cover when compared…

Affordable excess cover when compared to what the care hire companies try to charge you at the rental desk .
These guys are good, responsive and I've found a very smooth experience dealing with them to buy car hire excess recently .

15 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Joseph,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy to renew

Easy to renew. Good experience

7 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Peter,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Stress Free & Worth It!

We've used Car Hire excess for a while now and have been pleased with it as it relieves the stress of any incidents that may happen while driving. Their paperwork / forms are easy to fill in and their documents seem pretty well organised.

6 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Scott,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase - very good policy, had to claim last year and no problem - paid out straight away - alot cheaper than buying it form the rental company

6 April 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Michael,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Stephen,

We're happy to hear that our response was clear and quick for you. We appreciate your feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Very easy to purchase

Very easy to purchase. Not lots of useless questions to answer. Great price. Takes away all the worry when hiring a car.

29 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Lynne,

We're happy to hear that purchasing was easy and worry-free. It's great to know our pricing met your expectations. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Derek,

We're glad you found our service quick and easy. Thank you for your positive feedback; we appreciate it.

Kind regards,
Dominik

Rated 5 out of 5 stars

Used for years

28 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi JP,

We are happy to hear that you have used our policy for years!

Kind regards,
Dominik

Rated 5 out of 5 stars

Good web site easy to use and…

Good web site easy to use and understand. Very competitive price.

26 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Harry,

We're happy to hear that our website was easy to use and understand, and that you found our prices competitive. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Consistently trustworthy

I have been with Car Hire Excess for many years now, and have always found them efficient, reliable and friendly.

22 March 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Mr Gregory,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

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