Carhartt Work In Progress Reviews 

Bought 4 articles on 7th January 2025 (3 of them for myself and one was a birthday gift for a family member for 20th January). After order and payed the items on 7th January, and after passing one week without any message, any email, nothing at all from Carhartt I had to contact them over email support. Email support was very very impressive with a fantastic auto-reply message showing the charismatic way to deal with things like this. I've replied to the email saying the same as above, that one of the products is a gift and I was expecting to have something to give in the party. The next email from support was too very different, saying sorry for the inconvenience over the delay and that the products will be shipped next day. So, in the next day, Carhartt created the UPS label and add the tracking number to it. I had to wait until 17th January to get that email from UPS saying the products are in the warehouse to be collected. Sent another email to support asking what was going on and asking if Carhartt had any kind of compensation or anything else for things like this and they completely ignored my question. Now, I'm writing here, on 24th January, UPS can't deliver the products as the address that Carhartt provided didnt mention my door number (again, another fantastic job over here, very impressive doing copy and paste, such a tremendous and hard task to do), birthday party already gone, overall a horrific experience. Forgot to mention that I'm a Carhartt customer for more than 20 years (always bought on physical stores or online retailers) and this was my first order directly from Carhartt WIP website.

UPDATE: carhartt support contacted by email saying the address is not correct (I'm guessing now that maybe carhartt employers just do whatever they want when they want) as the address is perfectly correct on their website. Had to contact myself UPS, and highlight here, MYSELF not Carhartt, to know what is going on with the package and with the address. The package supposedly was to be delivered today but due to the incompetence of copying and pasting the address into UPS it will be delivered (probably) next week. This is the worst customer service I ever experienced.

Just want to say that I'm very fortunate that my item was delivered after experiencing few delays. After reading all those reviews which was experienced by the customers at the same time makes me feel that I got very lucky. Thank you for your service but I hope to get a better service in near future. Hopefully I will change my mind to shop again. I do understand it has to do with delivery service, but still something needs to be done about this current situation that we as a customers are facing. Maybe we pay only after item has been delivered or something. Alao the jacket wasnt pacakaged inside a plastic bag. It was just a jacket inside a delivery box which made me feel like the jacket wasn't a brand new. Would like to end in a positive note by saying that it's a good quality jacket.

Item was returned and received by them (from tracking info) 7th January and I still haven't received my refund or confirmation from them that they are processing it. No reply on the site chat or via email.

I have bought a pair of pants 8 days ago. The purchase still has not been sent. There was no information about any delays, I had to inquiry customer service about my order and why it is not being shipped. Custom service wrote back a generic, AI-looking email, telling me that there is a delay and that my order is non-cancellable, so I have to wait. Had I known about delays before purchase, I would have never ordered anything from them in the first place. I strongly do not recommend ordering anything from this parody of a company.

Bought 3 items on 05/01/2025, took forever to dispatch to the UK. Only dispatched on 17/01/2025, still waiting. Needed the clothes rather urgently as going away. Terrible service, do not understand why it takes so long to ship clothes.

Edit: spoke to UPS, apparently the package is still stuck in Germany and I have to file a claim because it is most likely lost.

Hopeless seller and useless transport provider. What more can I say.

Great items, good quality, well packaged. Lost a star due to the incredibly slow delivery (2+ weeks). Please work on this =)

Never again. My order was sent 10 days after placing it. My package arrived open, 3 items were missing. the customer service is deplorable and only responded to me after 15 days. Today I’m still waiting for a refund, but I’ve not received a feedback from us. It's catastrophic!

UPS lost my order and informed me that I would need to speak to Carhartt to get a refund / replacement.

Carhartt WIP customer services are absolutely atrocious. I’ve emailed three times and received generic emails in response, (so nobody clearly reads them). I’ve also tried phoning, but either give up after waiting on hold for 30+ minutes or get disconnected.

It’s now a month since I placed the order and I’m nowhere closer to getting this resolved.

Most of the items I purchased were also in the sale and are longer available.

Great clothes…but is it worth the hassle if things go wrong?

Absolute ridiculous handling of package.
has been nearly two weeks since I placed my order.
after a week I contacted them by mail, and their replied that they still haven't deal with my order.
its now been 9 days, and with a lot of contacting them. their have finally send it. the clothes is gonna be send back immediately when I receive it.
At least i can return it, in my local Carhartt shop.

Nearly 4 weeks in, no parcel received and no refund received. Absolutely dreadful experience

*** update***

Yes but I emailed you the day after I purchased it to chase up the confirmation. It took till today for you to realise the email address was wrong. Despite an open line of chatter between yourselves and the correct email address from the 30th December

Placed the order on December 31st and received it today January 15th. I'm in Ireland and they ship from Germany. I know there's a couple of bank holidays in there but still seriously slow. Sent a message to customer service about a week after I ordered cause I had heard nothing and wanted to check. They were a few days responding to that also and basically blamed the German bank holidays for the delay. Maybe if that is the case they could have a little message on the website just stating that there might be a delay. Just surprised as it's a big company and a bit of a higher price point. Probably wouldn't order again. What I ordered is perfect but the customer service and slow delivery let it down.

I ordered a product 10 days ago. I yet have to receive an order confirmation. The money that was taken out of my account landed in a german bank account. According to German and European law, they MUST send a confirmation email — which I did not get. After a couple of days, I contacted their customer support department, and got standard reply, ignoring my question about a confirmation email. Today, after 10 days, I sent them another message, warning them that I will contact the german authorities if this isn't sorted out quickly.

If this isn't a scam website, then I've no idea why they have a customer based business.
I ordered two items, over three weeks ago. No confirmation email, so after two weeks I contacted them. It took 3 days for a reply and the usual 'we are busy'. My items still did not arrive so I kept contacting them.
Then I got an email saying my payment 'is stuck in the system' and I will be refunded. A day later another email asking me to be patient as they are busy. So, nearly a month later, I am without my items and my refund.
In the meantime, I ordered elsewhere and have received my items. I will continue to follow up with these scam artists but please do not buy anything from them.
An update on January 28th, I still have no refund. Their customer service representative has not contacted me. They are scam artists. I will not let this go.

I've order online last january 5. I received the confirmation same day but up to know i didnt receive any email of when they are going to send my orders. i tried asking in email but they only answer same thing and dont know when they are going to send the items. i try to email again yesterday and they dont response anymore!

High quality of clothes and good description of the size on website.
Fast and attentive after-sales service.
Always the same quality after several purchase.

Excellent service great quality hoodie i brought

I recently ordered two wallets from Carhartt WIP, but my experience has been extremely disappointing. After almost a week of waiting with no update, I had to contact Carhartt WIP myself to inquire about my order, as I had not received any dispatch email or notification about delays.

When I reached out via email, I explained that my order had no updates despite paying £6.50 for shipping and highlighted that the delivery address I provided is temporary. The representative who responded apologized for the delay and mentioned that my order would be shipped the following week.

This response was incredibly frustrating for several reasons:

I was not informed in advance that my order would be delayed.
There was no mention of a refund for the shipping charges, despite the clear inconvenience caused by the delay.
The representative completely ignored my concern about the temporary nature of the delivery address, which I had explicitly mentioned in my email.
Overall, this experience has left me very disappointed with Carhartt VIP’s lack of communication and poor customer service. I expected much better from a brand of this reputation. I hope they take this feedback seriously and improve their processes in the future.

Placed an order 8 days ago. Haven't even had email yet to say dispatched but they've happily taken my £91. Have emailed asking to canx the purchase but that has been ignored, as has the message via their FB page.. in comparison I ordered from Levis 2 days ago and I've already got the items and I had about 5 emails from them keeping me updated.. customer service is as important, if not more important, than the product Carhartt WIP could learn a thing or two from Levis.... still nothing from Carhartt so I have no idea if I'll ever see my items or get a refund. ?.

6 days ago I ordered 2 items from Carharrt, & 2 items from Urban Industry. The items from Urban Industry were delivered 2 days ago (& it would have been 3 if it weren't for New Years Day). The items from Carharrt haven't even been dispatched yet. It's over 2 years since I last ordered from you because my items never arrived on that occasion & I had to claim a refund. Your tardiness in processing my latest order is already making me regret the decision to buy from you again, as I anticipate more problems from UPS with delivery. I used to work for a company that shipped goods worldwide & we avoided using UPS for very good reason!

I had a problem with my order not appearing. I believe this was due to the courier. I have amended my review as it was dealt with speedily and my £ returned. A very professional rectification.