Carhartt Work In Progress Reviews 

Customer service non existent. No sign of my order or no news regarding it. I'm sure the time of year will be blamed, simply staff sufficiently and the simple job can be done. Won't use again.

I ordered a deli shirt 10 days ago and the fit was amazing and the size was perfect. My delivery turned up on time . Well chuffed . My parcel took 6 days to arrive which was bang on . Great service.

I ordered a shirt on 31/5/2025 and it still hasn't arrived. It's sitting at the warehouse in Vejle and has been for several days now.

This is one of my favourite brands, not just for the quality aesthetic but the website and customer service experience is second to none.

I frequently go to the London Kings Cross Store and I am forever browsing the website. I recently placed an order and unfortunately, the shipping was delayed due to technical issues. Maryel, part of the customer service team, ensured my shipping would arrive imminently and kindly gave me a gesture of good will for my patience. Their customer service communication is some of the best I have ever experienced.

Placed an order on 16th May. Delivery date kept moving and I could see on the tracking link there was a delay. I reached out to customer service on the 31st May and they simply said the order would be delivered by the end of that day. I had to reply and explain the delivery date changes every day and it says there is a delay. They respond with a 10% off discount code to use on my next order. Why would I place another order when I haven’t even received this one? Such lazy customer service. It was £6.50 for delivery so the first action should be to refund postage. I haven’t received a response so have no idea when my order will arrive.

Order took three weeks to arrive, with no delivery updates or notifications until I reached out to customer service myself.

They said there were issues with UPS and customs forms, but based on other reviews, this seems to be an ongoing issue. Carhartt should really be on top of this and at least keep customers informed, especially when delivery costs £6.50.

They offered a 10% discount code, which honestly felt like a slap in the face, after spending a considerable amount, and I’m not even sure if you can use the code. You’d expect a much smoother process when ordering directly from Carhartt’s official site.

Don't buy direct from Carhartt WIP!

I've been waiting 17days for dispatch on in-stock items and nothing dispatched! And they do not allow cancellations! When I eventually receive the items, they are going straight back, which will cost them more than if they allowed cancellation. Same shirt delivered to me by a reseller next day.

Atrocious delivery times and customer service. As of writing this review I’ve been waiting 3 weeks for my item to arrive and still no closer to receiving. If you like the brand, then whatever you do, don’t use the online store.

Wish I’d read the reviews. Next time I’ll buy from ASOS. Come Monday my parcel will have been in UPS’s hands for 14 days. Tracking shows it standing still at Le Hope, in the UK the whole time. It occasionally gives me hope by offering a delivery time. And then fails to meet it. Perhaps it will arrive. I’m dreading the refund process if it comes to that.

Ordered some shorts in what I thought would be plenty of time before my holiday. Turns out delivery time will be 18 days from placement of order so won't arrive in time. In hindsight I wish I'd ordered from elsewhere. Won't be ordering from here again. Didn't expect such poor service from a reputable brand.

10 day delivery time passed with nothing being dispatched. Multiple emails to customer services and brushed off with lies. Excuses about change of logistics, then mistaken addressing despite DHL shipping numbers being supplied which DHL confirmed they have never received goods from Carhartt to deliver. Only resolution to go to bank and try and get my money back.

I bought a sweatshirt and t shirt in 2 separate orders, the t-shirt took nearly 3 weeks to arrive, and the sweatshirt I ordered first, has still not arrived. I did finally find the 'shipped' email in my junk box and it is due to arrive Wednesday, nearly 4 weeks after ordering. I wish they would state the delivery delays as this was a birthday present for 6th May. It will be 21st on Wednesday if it comes that day. It was ordered in April. I wrote to customer service who did reply saying they were exceptionally busy...that was over two weeks ago too.

Probably the worst experience I’ve had getting a delivery online. 3 weeks after order and enough delays, my package was delivered to a store 30 minutes from my home. Not sure what use that is to anyone.

Ordered on 4 May and still not had my delivery I have emailed them several times and getting no sense out of them they have sent me tracking with ups which isn't a correct tracking number have sent another email today still no response not happy with the service so far

PLEASE DONT BUY FROM HERE! I used to order a lot of their stuff when I was in high school, but NEVER AGAIN! The quality has gone WAY down and the customer service is abysmal. I returned my order the day after I got it, and received a confirmation that they received my return a week later, but two weeks later I’m still waiting for a refund. When I email them, it takes days to get a response, and they keep telling me they’re waiting on confirmation from the refunds department?? When I call their customer service line, it rings and rings. Finally, someone called me back, but they were rude and still couldn’t give me a clear answer. I used to think the rude, 20-somethings that worked there were only in-store, but clearly they run the whole company. PLEASE buy from real Carhartt or Dickies, don’t waste your time here!
Finally, three weeks later they refunded me for half of the order, but not one pair because of a basically non existent stain that couldn’t have possibly been made by me. Everyone is rude and unprofessional, save yourself the time and money. After a week of calling and emailing, I finally get an email from an unnamed ‘manager’ who can’t even give me the call back I requested.

I have been wearing WIP clothes for a long time. I never had the need to approach their support because my jackets are built like tanks. But I “lost” a snap button from the waist. I emailed WIP support and under 24hrs I had a reply. I explained my situation in more details. I verified my jacket by sending them a picture of the inside label. All went smoother than I expected. The next day I was again emailed and asked for my details. After I sent that I didn’t hear anything else until I checked my mailbox 3days after I emailed my details. There was a package from WIP. Inside I had the snap button replacement. And a couple more for just in case I imagine. My thanks to Mario and the support team at WIP.

Ordered t shirt online 2 weeks ago. Still not here. This was for husband birthday which has now obviously passed. Emails sent with replies 3-4 days later. Replies are nonsense and don't help anyone or anything. Company this big it's ridiculous. Get a grip Carrhart. Can't cancel order either. I'm now in the process of contacting trading standards. If you want something from this make, then buy from another website that sell it. ASOS sells Carrhart and is delivered in a couple of days. I'm gutted I didn't do this. Just thought going straight to the actual website would be better. Don't order from this website, it's awful and frustrating 😡

My brother accidentally bought me a Carhartt WIP gift card instead of actual Carhartt by mistake. Borderline false advertising in my opinion because the card has Carhartt in huge letters, then Carhartt work in progress in tiny letters. Anyway I look online, it's not my cup of tea. I'm sure it is for some people but I'm not looking for overpriced stylish hipster looks. I want work wear. So I email and ask to exchange for an actual Carhartt card. Sorry, we are different companies. Huh? If that's true you are ripping off the Carhartt name in logo so there is definitely some relation. I ended up spending it all on overpriced socks. What a letdown.

The quality of their garments is trash, I’m not buying anything else!

Carhartt clothing is a little more expensive than other brands, however, the quality is exceptional and well worth the price.