Klaus came out to inspect a Mercedes camper I'm hoping to buy. I booked a premium inspection. He was amazingly thorough and was there for hours. He talked me through everything without overexplaining... See more
Company replied
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See what reviewers are saying
I can't recommend CarExamer highly enough. Five cars inspected for me now - dodged a bullet on two thanks to Klavs; the three others bought with confidence. Klavs really is commited to customer servic... See more
Company replied
Gave honest and detailed feedback on the car. Have already used multiple times and would definitely use again.
Jonathan, the inspector was very flexible in arranging a mutually convenient date and time for the inspection. His report was very detailed and answered all my questions. He also had a very good conve... See more
Company replied
Company details
Written by the company
CarExamer® make affordable, reliable pre-purchase car inspections available to everyone, reducing the risks involved with buying a used car, saving you time and money. #welovecars
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 020 3371 7733
- hi@carexamer.com
- carexamer.com
4.7
Excellent
539 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
First time I’ve used them and very happy with the experience. Had originally booked the RAC, but needed inspection sooner.
Carexamer.com were able to inspection with 2 days notice.
Mid Inspection was very detailed with great online reports, pictures and voice notes.
Inspector (Klaus) was very helpful and discussed the report with me.
Problems were identified resulting in a £1200 saving.
Would recommend and use again.
8 February 2024
Reply from CarExamer.com
Your review holds immense value for us, just like your choice to use our service. Thank you.
CarExamer Team
#welovecars
Good comprehensive review
Good comprehensive review. Unfortunately the insepctor was somewhat hampered by not being alowed to drive the van by the owner, which affected the efficacy of the fina review. However, I did manage to reach the conclusion that the van was not for me, so this saved me investing a large amount of money for years of headaches.
12 February 2024
Reply from CarExamer.com
Thank you very much for a great review.
#welovecars
Great service and cheaper than competitors
Chose Car Examiner to do the search as the premium search with Car Examiner was approx £60-£70 cheaper than the comparable RAC and AA searches. Booked the inspection on Thursday and it took place on Sat. The inspection was very thorough and much more extensive than I expected, I was very impressed. I’ve had inspections done before and this one was by far the best. The technician took me though all the points on the report and was happy to discuss any issues with me. Ultimately it saved me from shelling out £37k on a car that had a lot of hidden issues. Would definitely use Car Examiner again.
27 January 2024
Reply from CarExamer.com
Your review holds immense value for us, just like your choice to use our service. Thank you.
CarExamer Team
#welovecars
Very very poor experience indeed.
Well, I tried to get them to check a car, but they were unable to get someone to go out to it. It then dawned on me that they use 'independent' engineers and are not employed directly. To add insult to injury, the price on the website was wrong, and they wanted to charge me another £40. I put the two things together, and I cancelled. However, they charged me £17.92 for that.
I waited on the phone and waited; I emailed them, but they have not responded. No idea why I have been charged for a service they could not fulfil!
Is your response not a Data Breach?
5 February 2024
Unprompted review
Reply from CarExamer.com
Hello, your account has been closed and you are banned from platform for leaving misleading feedback. Our job is to provide excellent service and choice to customers. We have free cancellation for customers where something is not up to customers expectations.
CarExamer is an online platform that links independent vehicle inspectors with customers looking to have a used-vehicle pre-purchase vehicle inspection carried out. CarExamer does not provide vehicle inspections – we help to connect customers and inspectors. You buy a vehicle inspection from the inspector who accepts your booking – not from CarExamer.
We have opened resolution for you where you haven’t responded:
CarExamer
Hello, we have straight forward process all prices are indicated as from so as advise regards area and pricing changes is indicated in the booking process. Wee have straight forward process free choice for everyone free cancelation of inspection up to 4hr until arrival. Inspection fee haven't been charged as you have free cancelation - you have been charged £17.92 for car history data you have added as optional extra and is non refundable as its basic due diligence for you if there is something not up to your standard in history so you can cancel inspection for free. https://carexamer.com/terms-and-conditions/customer to view cancelation policy further please click on the link provided.
If price is biggest concern for you we have inspector who is happy to travel to do inspection as standard inspection package, but for premium inspection price on Friday as that is when you indicated vehicles availability for inspection. Comparison - Just Battery replacement on this vehicle will be £380. If you desire to rebook select premium inspection and we will downgrade premium package to standard.
07/02/2024, 16:33
CarExamer
02/2024, 13:31
CarExamer
Update: inspection status is not accepted by inspectors currently. Takes up to 48hr to accept booking. We have also advised you about pricing which is advised at the time of the booking.
07/02/2024, 13:31
Paul Walton
when will i know when the inspection will be done, i can't get through on the phone
07/02/2024, 12:58
CarExamer
Update: we have kindly advised you and will leave it to your discretion - free cancellation is available. You may wait if any inspector will accept your booking. CarExamer is online market place, CarExamer doesn’t do inspections.
07/02/2024, 12:13
Paul Walton
No, i want it done. however, you need to fix the website
07/02/2024, 11:17
CarExamer
Update: Hello, thank you for your booking. *On rare occasions some specific cars, area pricing maybe inaccurate at times and you will be notified after making this booking. There will be additional fee of £45 for this luxury vehicle. Free cancellation is available from your account encase is not working for you.
07/02/2024, 11:16
Paul Walton
what additional charge?
07/02/2024, 11:11
CarExamer
Update: we currently waiting on your response for additional charge. Currently inspection is on hold.
07/02/2024, 10:58
Paul Walton
do you have a date for the inspection yet?
07/02/2024, 10:02
CarExamer
Update: Please allow up to 48hr to find inspector in this area. Once inspection booking is accepted you and seller will receive notifications.
06/02/2024, 17:33
CarExamer
Hello, thank you for your booking. *On rare occasions some specific cars, area pricing maybe inaccurate at times and you will be notified after making this booking. There will be additional fee of £45 for this luxury vehicle. Free cancellation is available from your account encase is not working for you.
06/02/2024, 17:31
07/02/2024, 16:06
CarExamer
Your message:
When will I get my refund? The process was poor insomuch as I booked a time and then nothing. The price is different to what you quoted and then when I did cancel - no mention of a refund.
Highly recommended
My third time of using and as before - good communication and timing, comprehensive report plenty of time to talk it through with the examiner.
30 January 2024
Reply from CarExamer.com
Thank you very much for a great review.
#welovecars
Carried out the inspection as booked
Carried out the inspection as booked. Found some seriously problems with the car and saved me a lot of future expense and problems. Recommend Kami.
6 January 2024
Unprompted review
Reply from CarExamer.com
Thank you very much for a great review.
#welovecars
Very unhappy
Very unhappy. Based on vendor garage’s advice that they would be able to accommodate vehicle inspection without problem I booked a premium inspection offering either 18/19 December as dates. This was done online on a Sunday afternoon. The vendor picked op message from inspector on the morning of 18 December indicating he planned to inspect between 10 am and 12 noon that day. This did not work for vendor who rang me at 8.30am. I rang CarExamer immediately to arrange fresh date. Phones unmanned until 10.00am (why?) so I left message eventually acknowledged by email at 11.19 am.I was out and in meetings on Monday so rang CE this morning to rebook. Pretty flabbergasted to be told that I would have to pay the inspection fee of £287 again even though first inspection was cancelled and full fee debited to my bank account on day of booking which is contrary to statements on company website. Guy I spoke to at company very unhelpful and rather aggressive. Terrible experience,
19 December 2023
Unprompted review
Reply from CarExamer.com
Resolution has answered all your queries:
You may cancel inspection anytime you wish from your account according to terms and conditions. Which are very flexible.
I hope this message finds you well. We appreciate your reaching out to us and providing feedback regarding your recent experience with CarExamer.
We understand that you've expressed concerns about our cancelation policy, particularly regarding the charges incurred when you have decided in last moment rescheduling an inspection less than two hours before the scheduled arrival time. We'd like to address your concerns and provide further clarification on our policy.
Our cancelation policy, as outlined in our terms and conditions, is designed to ensure fairness and transparency in platforms operations. According to the policy, You can cancel or reschedule your online booking at any time through the Platform before an Inspector accepts your booking. Rescheduling an inspection if less than four hours before the scheduled arrival time is not possible. Only option is cancelation if less than four hours before the scheduled will result in the application of a late cancelation charge of £60.
In your specific case, it appears there might be some confusion regarding the rescheduling. You have mentioned that you called us to reschedule the inspection and left voicemail 8:47am 18/12/2023 records show. However, please be reminded that inspection booking rescheduling once less than two hours before the scheduled time of inspector’s arrival or after the inspection has commenced only option is cancelation and the full inspection fee becomes payable.
Inspector Klavs Simkus have accepted booking as per your provided booking times and vehicles availability and was due to arrive between 10am-12am 18/12/2023 as he did. For avoidance of the doubt inspector’s arrival or not arrival would not result refund of the booking fee as you trying to state and we also don’t charge surcharge in your circumstances inspection booking is treated as cancelation or completion of your booking. We encourage customers only make online bookings when they have permission from sellers and vehicle is available for inspection. In you circumstance late cancelation was your only option and booking fee is payable £270.98 and there would be no refund issued in regards to your circumstances we are sorry if the vehicle wasn’t available for inspection or you have to make late changes.
We understand that situations may arise that necessitate changes to scheduled appointments, and we strive to accommodate our customers to the best of platforms ability. To ensure a seamless process, we kindly recommend utilizing your CarExamer account for any communication and to make future bookings we have provided with discount code for your next inspection booking.
All flexibility in cancelation policy is on favour to consumer as we understand situations happen with car buying. All inspection service providers will charge you full amount if cancellation or rescheduling is made less than 24hr left to inspection.
In you circumstance late cancelation was your only option and booking fee is payable £270.98 and there would be no refund issued in regards to your circumstances we are sorry if the vehicle wasn’t available for inspection or you have to make late changes. To view full terms and condition for clarity https://carexamer.com/terms-and-conditions/customer
However yes you are entitled to rebook vehicle inspection any time you wish after you have permission from seller and you’re sure vehicle is available for inspection.
CarExamer team
#welovecars
Klavs was really thorough and also very…
Klavs was really thorough and also very patiently explained the technical terms to me as I'm not at all experienced with purchasing vehicles, without being at all patronising. He was very professional and kind.
1 December 2023
Reply from CarExamer.com
Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
A must for all car buyers
Jonathan examined a car I was looking at buying with more and attention than a BUPA medical.
I had the premier service and the whole experience a pleasure. Best value for money I have received for a long time
29 November 2023
Reply from CarExamer.com
Your honest review after choosing us brightens our day. Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
Honest report which helped make a…
Honest report which helped make a decision about purchasing the car. Also liked the breakdown of any potential cost that i may have incurred.
16 November 2023
Reply from CarExamer.com
Thank you for being a valued customer and choosing CarExamer. CarExamer Team #welovecars
Future purchase review.
The examiner was on time at the inspection and also provided a thorough feedback of the car inspected!
He went through potential costs and advised at what areas will need looking at if purchased as is.
11 November 2023
Reply from CarExamer.com
Your honest review after choosing us brightens our day. Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
Major factual inaccuracies in "premium" report, leaving me £1,000s out of pocket: who takes responsibility?
I chose this company for my car inspection (completed on 28 October 2023 by Jonathan Webster), because of the excellent reviews. I was nervous about buying a second hand car from a private seller, and I put my trust in Car Examer to deliver the service promised.
Initially, everything seemed great, and I purchased the car following the inspector's report. Since then three, serious, issues have come to light:
The inspector's report advised that "Parking assist operation" and "Lane Keep Assist operation" were both features on the vehicle which were "good" and "in working condition". Prior to this I wasn't sure the vehicle had these features, and the inspector's report was a pleasant surprise. Not a major surprise, because there were multiple other expensive upgrades included in the car that were not actually advertised by the seller. Given these features were all optional upgrades, this was 100% factored into not just my decision to purchase the car but also the price I paid for it. I specifically had paid a deposit on another vehicle (the exact same model, but one year older and from a dealer) and went with the one from the private seller solely because of the extra features. Without the extra features, I was 100% better off taking the dealer option, which also came with a warranty and better service history.
Since I booked a "premium" inspection with 300+ checks, which came with a "guarantee" that it would be carried out with "due care and thoroughness", I did not test ANY of these features before purchasing the car. In fact, I did not even test drive it before purchase, on the basis of the checks done by the inspector - less than 24 hours earlier. At this point, I will also flag Car Examer state in their guarantee that inspections are "meticulous".
So it was a major shock to find out after purchasing the vehicle and trying to utilise these features, that I couldnt find them. Initially, I messaged the inspector to raise this, thinking I was doing something wrong given the report explicitly confirmed they had been tested (note: where features were unavailable in the vehicle, the inspector marked as "Not Available for this vehicle") and working. I thought I just couldn't locate the features on this modern and high-spec car. The inspector didn't respond but ultimately I found out that neither of these features were fitted to the car , and the only way to get them now are costly retrofits (initial quotes are in the thousands of pounds).
Less important but I also want to flag the inspector in his report wrote that the car was "very dirty" making it "impossible to see any paintwork damage". I accepted it at the time of the seeing the report, however I have since realised that the car is perfectly clean in all of the many photos the inspector took! I am still in the process of taking independent advice on this particular matter and genuinely don't know if I have suffered any financial loss as a result.
I want to make very clear that this is all very new and I have not yet made a formal submission via Car Examer's dispute process. They may well investigate and put this right. However, the review accurately reflects my current experience today: I purchased a luxury car on the basis of the inspection report which had major inaccuracies, leaving me with a vehicle worth far less than I thought it was worth and missing valuable driver assistance features. Either CarExamer or the inspector must take responsibility for this. If they don't', how can anyone trust anything written in one of their reports?
Based on the lack of response from the inspector, and the limited communication I have seen from Car Examer, I am not optimistic that either will be taking responsibility for this by covering the cost of installing the missing features. In the coming days, once I have gathered all the necessary information, I will start their dispute process and hope I get a fair outcome.
If I had seen a review like this when I checked Trustpilot before choosing Car Examer, I would have gone elsewhere and not be in this situation. With that in mind, I hope this will help others in coming to their decision.
Update (10/11/23): Car Examer claim my review is fraudulent and that I ignored "standard resolution process". Well, I challenge them to clarify exactly what part of my review is fraudulent, or even inaccurate (it seems this is their standard response to EVERY negative review). I also remind them, that my review states I have not yet engaged their dispute process (I will do so, after, I have taken legal advice) and that THEY invited me to submit my review.
Update (19/11/23): On 10 Nov I raised a formal dispute with Car Examer. As of yet, the only response I have had is Car Examer saying the inspector would respond soon - which he hasn't!
28 October 2023
Reply from CarExamer.com
Our inspections are high quality service for customers. We request feedback from every inspection from customers to review an honest opinion of our service provided. It is highly important that all our reviews are accurate so we are able to provide the best level of experience to our customers. You have failed and ignored to follow standard resolution process on online platform and therefore considered fraudulent grounds. We have security risk evaluation in place to avoid these situations as you can see in T&C. Enjoy your vehicle and have great day.
Updated:
We would like to inform you that, based on our internal investigation and the additional evidence you submitted before recent court case which was dismissed. During resolution process we have several times advised kindly regards to fraudulent attempt from you. We have carried out dedicated manufacturer specifications checks on vehicle you cancelled to purchase as claimed in your claim you cancelled this purchase because of extra features on car you inspected - Neither of your both vehicles' specifications included your features you claimed as major value to you - you have selected the best specification vehicle and newest to suit you. Further in witness statement and reasons in claim - you mentioned you didn't had budget to purchase vehicle with your desired systems and as you reference your health issues and those systems would help you, it’s clearly evident you did knew very well features of the vehicles you shortlisted for yourself - you viewed car yourself and you have obtained specification list and been advised to check anything specific vehicles should have. Additionally, there is no valid legal proof of entering a deposit contract nor a valid receipt/invoice paid for that. Resolution process have outlined inspectors mistake and offered you a resolution to this matter. Consequently, we have reported this matter to the police as duty of care. You are banned from using CarExamer platform in future. Please refrain from any further communication with us.
Your attempt to bring invalid claim against inspector also have failed.
For public awareness.
We request you remove this review.
Regards
CarExamer team
Excellent service
This was the third report I’ve commissioned, all done by Klavas. Each and every time the report has been exceptionally thorough and detailed, with time and attention taken. I can highly recommend this service, it’s helped me find the car I was looking for in the condition I expect.
3 November 2023
Reply from CarExamer.com
Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
Standard Inspection
Booked an inspection for a car I was considering purchasing. The inspector found dangerous faults and several expensive issues. While the service isn't cheap, it saved me from making an expensive mistake.
One critique: Why am I being asked to tip? Are the inspectors not being paid a fair wage?
Edit: lowered overall rating due to response below. If the inspectors aren't being paid, what am I paying Carexamer for? The tip field is in the Carexamer web page, it's not as if the examer solicited for tips.
23 October 2023
Reply from CarExamer.com
Your review holds immense value for us, just like your choice to use our service. Thank you for being a part of our journey.
Inspectors are not employees of CarExamer. They have CarExamer licence to operate.
More information CarExamer is inspection online market place and provides operational standards for inspectors and facilitates payments on behalf of inspectors and customers and promotes inspectors and receive commission for this service. Hope this helps you. We also don’t ask for tips it’s free choice for customers as in every industry customers who value inspectors feedback or inspector have gone out of his way or has been asked something from customers in addition. With us you pay for quality of service and receive certain standards in return. Customer call it best inspection service in UK. You can be sure you’re in right hands.
For further information you may visit https://carexamer.com/terms-and-conditions/customer
CarExamer Team
#welovecars
Brilliant service
Brilliant service. Very detailed and took the time to explain to me any discrepancies. I would highly recommend and urge future customers to have a full check carried out. I would highly recommend the inspector who checked the vehicle I was looking at purchasing.
28 October 2023
Unprompted review
Reply from CarExamer.com
We're elated by your choice to use our service and your review that reflects your experience. Thank you for being a valued customer.
CarExamer Team
#welovecars
Johnathan was very thorough with his…
Johnathan was very thorough with his inspection. This included a detailed report, a video, numerous photos and a follow up phone call where I was able to ask questions and discuss his findings. As as a result, I was able to make an informed decision about buying the vehicle knowing it had been inspected thoroughly.
17 October 2023
Reply from CarExamer.com
Your review holds immense value for us, just like your choice to use our service. Thank you for being a part of our journey.
CarExamer Team
#welovecars
Had a premium inspection done by Klavs…
Had a premium inspection done by Klavs and was impressed with the results. He was exceptionally thorough taking over 2hrs and went over everything possible. His report and video were honest and detailed. The phone conversation was very informative and he was happy to answer questions and give advice even saying I could call again if I needed. Money well spent.
16 October 2023
Reply from CarExamer.com
Your review holds immense value for us, just like your choice to use our service. Thank you for being a part of our journey. CarExamer Team
#welovecars
Quick and accurate report
Very quick service and precise report made by Kami.
The service was booked on a Tue and the inspection & the report were ready on Wed, I was really impressed especially if compared to the long wait of other providers. Thank you!
3 October 2023
Reply from CarExamer.com
Your honest review after choosing us brightens our day. Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
Good professional service
Good professional service. Booked and a speedy inspection, followed by a detailed report and a discussion on the report.
Recommend Klavis and would be happy to use him again.
13 September 2023
Reply from CarExamer.com
Your honest review after choosing us brightens our day. Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
First Class service from CarExamer.com
I had the AA inspect a car two months ago, and it was appalling failed to pick up that the steering wheel pulled to one side and the seat had a burn mark etc etc. CarExamer provided a quick service and the report I would like to say is so comprehensive and covered all the aspects I was expecting to see, there was a video walk around showing the defects and a full write up as well. I would highly recommend them and will be using them again.
12 September 2023
Unprompted review
Reply from CarExamer.com
Your honest review after choosing us brightens our day. Thank you for being a part of our mission to provide excellent service.
CarExamer Team
#welovecars
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