its easy to use and have free templets but only few are free, plz add few more free templets that's only my suggestion. over all it was good to use the website to create resume for free ,thank you .
Company replied
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Review summary
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Based on these reviews
Great, user friendly, lots of templates. Wish it was more MS Word friendly and more templates supported. Being able to customise templates would also help.
Company replied
This is a very helpful tool. Hopefully, it works because I have used this product before without any good results.
Company replied
This website has EVERYTHING. I am actually landing interviews with companies! Every other site I have tried has gotten me zero interviews, but Career.io is the real deal!
Company replied
3.8
Great
311 reviews
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They dont accept refunds and theres in no way to contact them
THEY DONT ACCEPT REFUNDS, HIS MAIL TO CONTACT THEM DOESNT WORK, THEY DONT HAVE AVAILABLE WAYS TO CONTACT THEM, LITERALLY ITS A STEAL IF YOU WANT YOUR MONEY BACK, they dont respond
17 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Useless fraudsters
Useless and are still taking monthly money even when I have tried to get in touch several times to cancel. Fraudsters. Avoid.
2 January 2026
Unprompted review
Reply from Career.io
Hi James,
We sincerely apologise for the experience you’ve had and understand how frustrating this situation must be. This is certainly not the experience we want for our customers, and we take your concerns seriously.
To help us investigate and resolve this matter as quickly as possible, please drop us an email at support@career.io with your account details. We’ll make sure this is looked into and addressed promptly.
Regards,
Team Helpdesk
Career.io is a SCAM
PS: Career.io RETALIATED for this review and shut off my access. These are the most petty, unprofessional people I have ever encountered.
Even though the public response below from Career.io appears apologetic, their actual customer service has continued to gaslight me over email.
The reverse recruiting service is a SCAM. There is no reverse recruiting team. They use AI. And they use it poorly at that. Every single cover letter they sent out was not signed with a human name. Instead, it was signed "Refreshed Resume." On top of that, they failed to fix this problem despite weeks of emailing their support team.
Furthermore, they were not able to accurately send out resumes. After weeks of working with them, they continued to send out a version of my resume that was multiple years old, despite my having promptly informed them of the issue. Support could not have cared less and made no attempt to fix the issue.
You'd be better off using an AI tool like Simplify to fill out resumes than pay for Top Resume's reverse recruiting service.
Trying to talk to support was like a Kafka-esque, passive-aggressive nightmare. There is clearly no coordination among the resume-writing teams, the platform operator, and the support representative. What struck me most was how unapologetic and snide they were. They subtly tried to shift the blame back to me whenever they made a mistake or there was a platform glitch.
I would not recommend this service to anyone.
17 March 2026
Unprompted review
Reply from Career.io
Hi JD,
We’re really sorry to hear about your experience and truly appreciate you taking the time to share such detailed feedback. This is certainly not the experience we aim to provide, and we understand your frustration.
Our team has reached out to you via email with more information, and we kindly ask you to review your inbox so we can work toward a resolution.
Reply from Career.io
Hi Stephen,
Thank you for your kind feedback. We’re glad to hear that you found the interface simple and helpful for managing multiple CVs.
We truly appreciate you taking the time to share your experience.
Regards,
Team Helpdesk
i do not like the fact that i cannot…
i do not like the fact that i cannot add custom fields on the right hand side of my resume where skills and language are given.
3 March 2026
Reply from Career.io
Hi Rakshak,
Thank you for sharing your feedback with us. We understand how important customization can be when creating a resume, and we appreciate you bringing this to our attention.
Your input helps us continue improving the experience for our users.
Regards,
Team Helpdesk
HORRIBLE Customer Service
HORRIBLE Customer Service! I paid for the $299 service plus LI redo. Not knowing what is a good resume and what is and what is not, so I thought it was good and approved it. Once I started applying, I have gotten no interviews out of 80-90 apps and have received much feedback that the resume doesn't represent me well. Once you have it written by Top Resume, which is Career.io you can't have a rewrite for 3 months. Try and reach out to customer support from your dashboard..... good luck with that!
27 February 2026
Unprompted review
Reply from Career.io
Hi Rodney,
Thank you for your review, and we’re truly sorry to hear about your experience and the frustration this has caused. We understand how disappointing this situation must feel, especially after investing in the service and not seeing the results you expected.
Our team has reached out to you requesting some additional information regarding your account, and we kindly ask that you respond to that email so we can assist you further and address your concerns.
Regards,
Team Helpdesk
High-fee subscription
Well, now they only have the 29$ subscription option, even if all I did was modify a sentence on my resume and wanted to download. Will edit in Word, thank you very much.
16 February 2026
Unprompted review
Reply from Career.io
Hi Simona,
Thank you for sharing your feedback, and we’re sorry to hear that the pricing options did not meet your expectations. We understand how frustrating it can be when you only need to make a small edit and download your document.
If you’d like us to review your account and available plan options, please reach out to us at support@career.io so our team can assist you further.
Regards,
Team Helpdesk
Very poor support
Very poor support. They setup a trap not a platform. My money is still not refunded to me, they went mute like thieves.
5 February 2026
Unprompted review
Reply from Career.io
Hi Ifedamola,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with support and the delay in receiving your refund. We understand how upsetting this is, especially if you feel you’ve been left without an update.
Please reach out to us at support@career.io so our team can locate your account, review the refund status, and assist you further.
Regards,
Team Helpdesk
So incredibly user friendly and cuts my…
So incredibly user friendly and cuts my resume building time in half!
11 February 2026
Reply from Career.io
Hi Courtney,
Thank you for your feedback! We’re glad to hear that you found the platform incredibly user-friendly and that it helped cut your resume-building time in half. It’s great to know the experience made the process faster and easier for you.
We truly appreciate you taking the time to share your thoughts.
Reply from Career.io
Hi Oscar,
Thank you for your feedback! We’re thrilled to hear that you got hired within a few months and that our service supported your job search. Congratulations on your success, and we wish you all the best in your new role.
We truly appreciate you taking the time to share your experience.
Regards,
Team Helpdesk
Very cool and uptodate services.
30 January 2026
Reply from Career.io
Hi Karim,
Thank you for your feedback! We’re glad to hear that you found our services cool and up to date. Your support means a lot to our team.
We truly appreciate you taking the time to share your experience.
Regards,
Team Helpdesk
Terrible
Terrible, I only accepted to pay the £3.95 for the resume (which at first seemed like it was free only to ask for payment at the last minute) only for me to notice a transaction on my card for £24.54, with absolutely no receipt for either of these things, and when I brought it up with customer service they seemed to not get what I was saying and said I wasn't even eligible for the '7 day money back guarantee' which is ridiculous since I cancelled the next day. They never replied to me after that even after I emailed them multiple times and I will be disputing this with my bank
20 January 2026
Unprompted review
Reply from Career.io
Hi Abinaya,
Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion this situation has caused. We understand how concerning unexpected charges and a lack of follow-up can be, and this is not the experience we want for our customers. Please reach out to us directly at support@career.io
so we can locate your account and review this matter in detail to work toward a resolution.
We appreciate you taking the time to bring this to our attention.
Regards,
Team Helpdesk
Reply from Career.io
Hi Siphosethu,
Thank you for your feedback! We’re glad to hear that you found the instructions clear and helpful throughout the process. Your experience matters to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your thoughts.
helped build resume with key words
helped build resume with key words, that the applicant tracking system is looking for.
26 January 2026
Reply from Career.io
Hi Harrison,
Thank you for your feedback! We’re glad to hear that our service helped you build a resume with the right keywords for applicant tracking systems. It’s great to know this supported your job application process.
We truly appreciate you taking the time to share your experience.
Reply from Career.io
Hi Lizzy,
Thank you for your feedback. We’re delighted to hear that you found the resume builder amazing.
Your support truly means a lot to our team.
Regards,
Team Helpdesk
Great asset to a professional resume
Great experience with careerIO, I would definitely recommend their resume building services.
24 January 2026
Reply from Career.io
Hi Paul,
Thank you for taking the time to share your positive experience with Career.io. We’re delighted to hear that you found our resume building services helpful and would recommend them to others. Your feedback truly motivates our team to continue delivering quality support and results.
We appreciate your trust and wish you continued success in your career journey.
Regards,
Team Helpdesk
I tried to contact costumer service…
I tried to contact costumer service through mail because I was dissatisfied with the product. Absolutely no reaction and unrechable. Very dissappointing
14 January 2026
Unprompted review
Reply from Career.io
Hi Joshua,
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is not the level of support we aim to provide, and we take your feedback seriously.
Please email us at support@career.io so our team can review your concern and assist you promptly.
Regards,
Team Helpdesk
SLOW RESPONSE, AUTO CHARGE
Cancelled my free trial but somehow still got charged USD 29.99 afterwards. Complained to the help desk but still no reply after a day. Please refund immediately!!
7 January 2026
Unprompted review
Reply from Career.io
Hi Jeff,
We’re really sorry for the inconvenience this has caused and understand how frustrating this situation must be. Please be assured that we’ll look into the charge and work to address this as quickly as possible.
We kindly ask you to email us at support@career.io so our team can review your account details and assist you.
Regards,
Team helpdesk
It deletes most of the important information
It took my 3 page resume and made it 1 page, omitting all my education, accomplishments, publications and honors
4 January 2026
Unprompted review
Reply from Career.io
Hi,
We’re very sorry to hear about your experience with your resume. Please drop us an email at support@career.io, and our team will be happy to assist you and address your concerns promptly.
We want to ensure your resume reflects all your education, accomplishments, and honors accurately.
Regards,
Team Helpdesk
My resume is not perfect yet
4 January 2026
Reply from Career.io
Hi Latha,
Thank you for your feedback. We’re glad you’re using the platform and want your resume to be perfect.
Please drop us an email at support@career.io, and our team will be happy to assist you in refining your resume to meet your expectations.
Regards,
Team Helpdesk
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