Would be a 5 star as the assessor was brilliant he really took his time and had patience with me during actual assessment, the only thing which was annoying was the amount of time the whole process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience with CARE ADHD. From referral on RTC to initial contact was extremely quick and I was assessed and diagnosed inside of 4 weeks. My assessor was very calm and frie... See more
Company replied
Excellent service from CARE ADHD. I went through right to choose for my assessment which was really quick. I did have to wait a while for medication to start however, I was kept informed along the way... See more
Company replied
Wait time was not very long (a few weeks). Problems with online booking system were quickly resolved over the phone. The assessor was patient and understanding, thorough without being intrusive and... See more
Company replied
Company details
Written by the company
CARE ADHD is a CQC-registered provider of ADHD assessment and treatment. The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback If you’ve experienced any issues or have concerns you'd like us to address, we encourage you to contact us directly. Your feedback helps us learn and improve.
Contact info
United Kingdom
- resolutionsteam@careadhd.co.uk
- careadhd.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This clinic is putting profit above patient wellbeing
This clinic is putting profit above patient wellbeing.
The waiting times are excessive and the communication about it really poor. If you don't have the capacity you shouldn't accept new patients and let them go to other clinics instead. Instead you are leaving patients that need help on a waiting list and give them waiting times you don't stick to.
Waiting time information for titration was now quietly removed from the website after reaching 6 months. There is also no clear confirmation email that you're on the waiting list and they received all the forms successfully which causes further causes stress in vulnerable patients.
They also haven't responded to my email request after more than 2 weeks, saying the wait time for that is 1-2 weeks.
21 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Oliver,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has left you feeling disappointed and frustrated.
We recognise the impact that longer than expected waiting times and delays in communication can have on our patients. Due to the significant increase in demand through the NHS Right to Choose pathway, our waiting times have changed, and we appreciate that this has not met the expectations originally set.
We are currently reviewing the waiting time information published on our website to ensure it reflects the most accurate and up to date position possible. We have also shared your feedback regarding communication and confirmation of patients joining the titration waiting list with the relevant teams for review.
Thank you again for bringing your concerns to our attention.
Warm regards,
The Care ADHD Team
Excellent service and very fast
Excellent service and very fast. NHS was several years. Michelle is very compassionate and kind. Thank you
21 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Melsybobs,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with CARE ADHD. It is wonderful to know that Michelle provided a compassionate and supportive assessment experience and helped you feel comfortable throughout the process.
We understand how important it can be to access support and receive clarity, and we are pleased that your experience with us was a positive one.
Thank you again for sharing your experience.
Warm regards,
The CARE ADHD Team
Good luck with wait times or support
Good luck with wait times or support.
The service is quite alright when it works, but the wait times are way too long. Reaching out to support is also incredibly hard. Even for very small queries, you might be waiting over an hour on the phone.
Just so frustrating.
21 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Jaseem,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it can be when waiting times are longer than expected or when accessing support takes longer than anticipated.
We appreciate your comments regarding our communication channels and the difficulties you experienced when trying to contact our team. We are continuously reviewing our processes and working to improve accessibility and the overall patient experience.
Thank you again for sharing your feedback, as it helps us identify areas where further improvements are needed.
Warm regards,
The Care ADHD Team
Seems great then become worrying
The first appointment went great and smoothly and the assessor was kind. I assumed that would be the hard part over however tritation had an estimated time of 8-12 weeks. This was fine however it's been 3 months with not even a slight hint of an update to this and not only that they have also removed the estimated time from the page of the website. This alone is an awful decision and you will not be able to contact them about this as the response times are very slow.
21 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Josh,
Thank you for taking the time to share your feedback. We are pleased to hear that your assessment experience was positive and that you felt supported by your assessor.
We are sorry to hear about your frustration regarding the wait for titration and understand how difficult it can be to continue waiting without clear updates.
We would like to clarify that titration waiting times are not calculated from the date of diagnosis alone. Patients progress through the titration queue based on a combination of their original referral date and the date their completed titration forms are received. This ensures that patients are prioritised based on their position in the pathway and when they are ready to proceed.
We are currently reviewing the waiting time information we provide to ensure it reflects the most accurate and up to date position possible. We appreciate the importance of clear communication and have shared your feedback with the relevant team for review.
Thank you again for sharing your experience.
Warm regards,
The Care ADHD Team
I wouldn't recommend Care ADHD to anyone
I have had a pretty poor experience with Care ADHD from start to finish.
I waited ages for my assessment with zero communication and it was impossible to get hold of anybody for an update. They desperately need some kind of patient portal.
The assessment itself was fine although felt very rushed and tick boxy, not in depth. It lasted only 45 minutes.
I then waited for months for a titration, again with zero updates, impossible to get hold of anyone, endless emails with no replies.
I've now started my titration. My initial titration appointment was good, the guy seemed to know what he was doing and he cared about my wellbeing.
My experience with follow up appointments has been really really poor. The prescriber was totally un-interested, unbothered, sounded like they were following a script and ticking off questions. I said that I was struggling mentally with the ADHD and the Elvanse and the response was 'OK, next question'. I wasn't offered any advice for dealing with side effects – I've had more help from Reddit forums than I have from anybody at Care ADHD. I raised the issue with Care ADHD about the uninterested prescriber and lo-and-behold, nobody got back to me, I just recieved an automated email. I feel that I'm not being listened to, nobody at this organisation actually cares about my wellbeing, they are just working for an easy pay cheque.
Since the follow up they haven't prescribed my medication, so I'm waiting without and I don't know when I'll be receiving it.
I honestly think a lot of these positive reviews are fake because Care ADHD seems like a total cowboy operation to me.
UPDATE: The response below is complete rubbish because I have submitted several complaints to the Care ADHD website and none of my feedback is taken on board. I've also been doing some research on this 'company' and have seen they pay non-medical prescribers £37 for doing 30-minute clinic sessions. The people working here do not care about you or your wellbeing, they just want to make a quick buck. Run away from this company.
21 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear IL,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience has not met your expectations.
We appreciate your comments regarding communication, waiting times, and your follow up care. We are particularly sorry to hear that you felt unheard during your appointment, as providing compassionate, patient centred care is something we strive to deliver.
Your feedback has been shared with the relevant teams for review, as we are committed to continually improving both our communication and the quality of the care we provide. We are also continuing to increase our clinical and operational capacity to improve the patient experience.
Thank you again for bringing your concerns to our attention.
Warm regards,
The Care ADHD Team
Can no longer recommend
When I first started my diagnosis journey with careadhd I honestly thought the process was easy and simple but soon realised it wasn’t easy and simple whatsoever! When I was first diagnosed in October 2025 the assessment went great and was told between 16-20 weeks for medication, we’re now in July 2026 and still no medication!!
I’ve had my first Tritation appointment on the 28th may, the appointment did not go as expected, they requested me to have a ECG which is absolutely fine but this could of been requested between October 2025 - May 2026 so my appointment went smoother and I’d be on my medication. Since having my ECG careadhd claimed they never got the result which they did 3 week prior to me chasing a update, since then another 3 weeks on I still have no update when I can start my medication, I have chased and chased and have been told it takes 6-8 weeks to review the results, this is beyond a joke.
I wouldn’t recommend anyone starting with them as the journey is long and painful, I initially chose them due to less wait times and having good feedback, I understand things can change but to be messed around and having to chase them constantly I can no longer say I would recommend them to anyone.
21 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Dominique,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations and appreciate how frustrating the delays have been.
We would like to clarify that the titration pathway waiting times are not calculated from the date of diagnosis alone. Patients progress through the titration queue based on a combination of their original referral date and the date their completed titration forms are received. This helps ensure that patients are prioritised fairly based on when they entered the pathway and when they are ready to proceed.
We appreciate your concerns regarding the additional clinical checks required before medication can be started. These checks are an important part of ensuring treatment is safe and appropriate for each patient, although we understand that this can be frustrating when it impacts the expected timeline.
We are continuously reviewing our processes and working to improve communication and waiting times for our patients. Thank you again for sharing your feedback, as it helps us identify where improvements are needed.
Warm regards,
The Care ADHD Team
I had a great experience with care…
I had a great experience with care adhd. I was prevuously on a long RTC waiting list and moved over to care adhd and was assessed so quickly after filing my patient questionaire forms. I was assessed carefully and thouroughly with care and understanding. I was immediately informed of my assessment outcome and what to expect next. I would highly reccomend care adhd for those seeking clarification on adhd symptoms.
20 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Helen,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with CARE ADHD. It is wonderful to know that you felt your assessment was thorough, supportive, and handled with care and understanding.
We are pleased that you received clarity around your symptoms and that the next steps of your journey were clearly explained to you.
Thank you again for sharing your experience and for recommending our service.
Warm regards,
The CARE ADHD Team
Excellent care
Very quick and easy! Very friendly doctor which made my experience very positive!
20 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Clare,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with CARE ADHD. It is wonderful to know that you found the process quick and straightforward, and that your clinician helped make your experience a positive one.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
I felt heard
I felt heard. Listened to with patience by Lorraine, cos I go on n on..
Not being tech savy... I had a lovely Alicia talk me through n get my phone to connect to my video call... n I was panicking but she stayed with me for 25mins telling me exactly what to do THANK-YOU
17 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Gail,
Thank you for taking the time to share your feedback.
We are delighted to hear that you felt heard and supported throughout your experience. It is wonderful to know that Lorraine took the time to listen patiently and that Alicia was able to provide reassurance and guidance when you needed help connecting to your video call.
We understand that technology can sometimes feel overwhelming, and we are pleased that you felt supported and comfortable throughout the process.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The CARE ADHD Team
Still waiting for an email back to find…
Still waiting for an email back to find out what's going to happen next after I told them 2 things the paperwork was wrong. No one has messaged me back so I don't know what's going on now and how long it takes for them to send the letter to the G. P. They were very friendly on the video call. Just wish it wasn't hard for somebody to email me back.
23 June 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Kim,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found your video consultation experience positive and that our team were friendly and supportive. We are sorry to hear that you have been waiting for a response regarding your paperwork and next steps.
We understand how important it is to receive clear updates throughout your journey, and we appreciate how frustrating it can be when you are unsure what happens next. Your feedback regarding communication has been shared with the relevant team for review as we continue to improve our processes.
Thank you again for sharing your experience.
Warm regards,
The Care ADHD Team
I’m honestly devastated by the removal…
I’m honestly devastated by the removal of titration waiting‑time information after seeing it go from 12 weeks, to 16, then three months, and now is anyone's guess.
I’ve been holding onto this process as the one thing giving me hope and structure, and now I feel completely abandoned.Living with ADHD is already exhausting. Adding uncertainty on top of that, especially from the very service meant to support, has left me feeling invisible and unimportant.
Medical gaslighting at its finest.
20 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Stacey,
Thank you for taking the time to share your feedback. We are sorry to hear how disappointed you feel and appreciate the impact that uncertainty around waiting times can have.
We are currently reviewing the waiting time information we provide to ensure it reflects the most accurate and up to date position possible. We have also shared your feedback with the relevant department, as we recognise the importance of providing clear and transparent communication to our patients.
Thank you again for bringing your concerns to our attention.
Warm regards,
The Care ADHD Team
Thank you CARE ADHD
I've had a great experience with CARE ADHD so far. I was able to book an assessment very quickly once my forms were submitted (it was overall a very speedy process once my GP had sent the correct information for the referral) and the assessor, Olusola Orekoya, was very knowledgeable, polite, understanding and professional. I also communicated with Lucy Palmer over email, who was very polite and helpful. I am pleased to finally have answers, thank you CARE ADHD team!
12 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Elizabeth,
Thank you for taking the time to share your feedback.
We are delighted to hear that you have had such a positive experience with CARE ADHD so far. It is wonderful to know that you found the process smooth and that Olusola provided a supportive, professional, and understanding assessment experience.
We are also pleased to hear that your communication with Lucy was helpful and that you felt supported throughout your journey. We understand how meaningful it can be to finally have answers, and we are glad we could be part of that process.
Thank you again for sharing your experience, and we wish you all the best as you continue your journey.
Warm regards,
The CARE ADHD Team
The lady on the teams call was really…
The lady on the teams call was really friendly and kept me on topic. The assessment was really relaxed and easy going. I really appreciated that she confirmed a diagnosis at the end of the assessment. It’s good to actually know.
20 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Rachel,
Thank you for taking the time to share your feedback.
We are delighted to hear that you felt comfortable and supported throughout your assessment. It is wonderful to know that your assessor created a relaxed environment while helping you stay focused and providing clear explanations throughout the appointment.
We understand how meaningful it can be to have clarity and understanding around your experiences, and we are pleased that your assessment provided you with this.
Thank you again for sharing your experience, and we hope this next stage brings you further support and understanding.
Warm regards,
The Care ADHD Team
Waiting forever for titration
I chose CareADHD through right to choose as they had low waiting times and good reviews. Initially my experience was really positive and I was diagnosed very quickly. Since then, I have been waiting nearly 5 months for a titration appointment. Initially, I was told that I would be seen within 12 weeks. Every time I have emailed them asking where I am on the waiting list, I receive the same automated email with no useful information after 10 days. I called today and was told that the waiting time is now 26 weeks, but I had to call to find this out and no doubt this will keep extending. The lady on the phone also told me I had another form to fill in, yet in all the the automated emails I was told I had nothing further to do. It's really disappointing and frustrating when I already have a diagnosis, and I'm stuck on a waiting list with no end in sight and no communication. I can't go elsewhere for titration as other companies require an assessment through them, and I'm getting to my wits end at this point.
20 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Sophie,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to be waiting to begin treatment after receiving your diagnosis.
We sincerely apologise for the changes to the estimated waiting times. Due to the significant increase in demand through the NHS Right to Choose pathway, our titration waiting times have increased beyond those initially anticipated. We appreciate how disappointing this has been, particularly where expectations have changed during your journey.
We are also sorry to hear about the confusion regarding your outstanding forms. If additional information is required before a patient can progress, we appreciate that this should be communicated clearly.
Please be assured that we are continuously increasing both our clinical and bookings capacity to reduce waiting times and improve the patient experience. We also value feedback such as yours, as it helps us identify where we need to improve our communication and processes.
Warm regards,
The Care ADHD Team
Sarah was so understanding and made me…
Sarah was so understanding and made me feel so comfortable, I felt like she was actually listening to me. Everything has felt straight forward and response time very quick. I was so anxious about the whole process but didnt need to be.
20 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Paul,
Thank you for taking the time to share your feedback.
We are delighted to hear that Sarah made you feel comfortable, listened to, and supported throughout your assessment. It is wonderful to know that her understanding approach helped ease your concerns and made the process feel straightforward.
We are also pleased to hear that you found the communication and response times helpful.
Thank you again for sharing your experience, and we hope the next steps in your journey continue to be just as positive.
Warm regards,
The Care ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Thomas,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear David,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Zero communication 9 weeks after referral.
Daughter was referred to this company over 9 weeks ago. Their current wait time on the Right to Choose website states 4 weeks for under 18s. We have had zero response from our referral. We have emailed and sent online enquiries. We have tried to get through on their phone line numerous times, waiting well over an hour with no answer. We have used their ring back service and have simply not had any response or conversation with anybody. It would be great if they just communicated.
20 July 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Joshua,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Quick, professional service
The timescale from CARE ADHD receiving my referral to diagnosis was about 3 weeks, which I was impressed by. My assessor was great, very professional and gently redirected me when I got sidetracked. He also explained the assessment afterwards and invited questions, but he had explained it so well that I didn’t feel like I needed to ask anything. The report came through within the expected time frame a week later, and I’ve sent off a minor amendment for review. The link to submit your details for titration was sent with the report, so I’m now waiting for titration. I know this will likely take longer, but their website is updated with expected timeframes and an honest explanation of why there are delays which is appreciated. I hope they are able to hire more staff to help with the backlog, but having the explanation from a user POV is helpful.
14 July 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Sarah,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience throughout your assessment journey. It is wonderful to know that your assessor helped you feel comfortable, provided clear explanations, and supported you throughout the process.
We also appreciate your understanding regarding the next steps of your journey and your recognition of the updates and information provided around current timeframes.
We wish you all the best moving forward.
Warm regards,
The Care ADHD Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.