Cardmarket Reviews 4,284

I had been using cardmarket for a few months for small purchases, I decided to buy some quite expensive cards so used a verified seller, the cards that came were clearly fake.
I reported this to cardmarket and they told me I had to send the cards to them, they said this had to be done without tracking and when i questioned this I was just given a copy paste of the original instruction and told to read it properly by "Matteo" who is apparently a manager there.
3 weeks later I still dont have a refund, any enquiry as to why gets a copy paste of the same original instructions and a passive aggressive comment from Matteo who after 2 weeks told me I can use tracking if I really want to, 2 weeks after I already sent the cards to them without tracking as per their instruction.

Below is a copy of the last reply from Matteo, 3 weeks after I returned the fake cards

"thanks for your message.

You've already been informed about the whole procedure. We will repeat it for the third and final time:
You will know that the order has arrived because, as written twice already, once the order has been received, a refund will instead be sent to your Cardmarket account.

There's no need to reply to this ticket unless you haven't heard from us.

Regards

Matteo
Trading Card Game Expert
Cardmarket Shipping Cost Manager"

thats not what you want to hear after returning expensive cards, they have not replied since. Doesnt look like im getting the money back.

I had various issues with sales and purchases and all of them have been solved quick and professional. I never felt left alone or treated unfair as either a buyer or a seller as they are fully transparent on the entire process from the get go.

Fast problem detection and refund. I want to wait a bit to give 5 stars, but that is the only reason.

Wow, exlerience was very good, surprised!

They help people scam you. They pretend to give insurance and when an item didn’t arrive they give in favour of the seller and give them the money leaving you with nothing!

Cardmarket decided they would no longer make payments to my bank. The provided solution; Just go to another bank.

Simply the best company for what they do. I've had a couple of problems when using their services and in both cases the customer support helped me fast and got the problems solved. Highly recommended!

Very helpful and protective of the buyer's rights!

I wish they would add the option to confirm carts from a single seller sooner or later :)

I recently had an issue with a seller on Cardmarket. The support team was very professional: they reviewed my case, took my concerns seriously, and quickly processed a refund. I really appreciate how they protect buyers and ensure a safe marketplace. Great customer service!

I've been buying cards from Cardmarket for a few years now.

All I can say is that it works perfectly. It's easy to find the right cards, majority of the sellers are good and problems are handled thoroughly by support.

Have ordered lots of card from them and when if ever a problem it is solved fast and at you convenience amazing experience

It's honestly great that marketplaces for TCGs exist in this day and age. I purchased from this platform a few months ago as it is currently the most prominent one in Europe and the overall experience was (initially) alright. The account creation process, general UI and payment options (plus fees) are terrible, but after enough patience I was able to successfully purchase and receive my item.

A few months later I receive an email from Cardmarket that my account has been locked due to "account verification". I reach out to them only to be greeted by the worst customer service I have ever had the displeasure of facing on this planet. Throughout our conversation, not only did they continuously try to coax me into submitting a full scan of my id (for their internal "verification process") even though I had given them my bank details and full home address while purchasing earlier, but they also consistently ignored any concerns regarding data processing and privacy, dodging all question related to how they securely process id scans or if alternative validation methods exist. What made things worse was the obvious language barrier between Cardmarket support and myself as an English-speaking customer, directly blaming the issue on myself (the customer) and providing chat bot-like responses whenever they felt overwhelmed. After a few weeks of back and forth (yes, Cardmarket responded to my ticket only once a week), I stated that I thought their support should actually try to solve issues like these and expressed my annoyance of having to deal with this ticket for a prolonged period of time. After which, the ticket was quietly closed without further notification (in contrast to any of the updates prior of which I was always notified of).

My trust in Cardmarket has been severely severed by this incident. Not only have they locked out a paying customer (and thus freezing any remaining funds on my account), but worse of all they showed zero empathy and support to actually handle this situation professionally. I would be terrified of actually having to deal with this level of support in regards to any actual purchase-issues. I therefore can only recommend to stay away from this service as far as possible. While your purchase may be as lucky as mine, their customer service is the actual worst one I have ever had the displeasure of meeting throughout my time on the internet. If you are interested in purchasing TCGs, I would fully recommend to support smaller (local) shops in contrast to these huge anti-consumer platforms, as they clearly have no interest or intention in supporting and keeping their customers.

Excellent customer service. They are understandable, reasonable and kind.

Great support ! Thanks to the Team <3

Had an issue with a long-time absent, unreactive seller and a shipment that didn't arrive and Cardmarket gave me a goodwill refund after I reported and described the issue. Probably never had a better experience with customer support.

Absolutely the best place for MTG in Europe. Always had good experiences here.
I recently had an issue with a seller where an order had to be cancelled and Steffi from their Customer Support was fast and super helpful in resolving the problem.
If you are worried about money being lost when sellers aren't upholding their end, the support team really comes through for you.

Buy a lot and rarely have an issue but when I do they supply great service.

It's the first time I encountered a problem with a seller, and the support team was very forthcoming and patient to solve the issue. I appreciate the time you guys put in for every customer!

I recently had my first issue on Cardmarket, and I’m incredibly impressed with how smoothly everything was handled. The support team responded very quickly and resolved the problem with zero hassle. It was clear, professional, and completely stress-free—exactly what you hope for as a new user.

Big thanks to the team for making the experience so easy and efficient. Great platform, great service—definitely earns my trust and recommendation!

I had a problem with a seller who scammed me when I purchased a code for MTGA. The item description said "Code via PM - Refunding shipping", but then the seller refused to refund the shipping costs (even though he was supposed to send me the code via chat). After several support tickets to Cardmarket, I finally got my money back, although I had to insist a lot. THE DISHONEST SELLER IS Ego309 (Germany)

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Tuve un problema con un vendedor que me engaño con la compra de un código para MTGA y ponía en la descripción del articulo "Code via PM - Refunding shipping" luego el vendedor no queria devolver los gastos de envió (por que debía pasarme el código por chat) pero luego tras varios tickets a soporte de Cardmarket me devolvieron el dinero, eso si tuve que insistir mucho. EL VENDEDOR ENGAÑOSO ES
Ego309(Alemania)