CarBrain Reviews 7,513

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and seamless, highlighting the efficiency of the selling process. Many consumers found the staff to be professional, helpful, and responsive, making the overall user experience very positive. The customer service is frequently described as excellent, with many appreciating the clear explanations and support provided throughout the process. Additionally, people were often satisfied with the price offered for their vehicles, noting that it was fair and sometimes higher than other companies. However, some customers reported issues with the price, mentioning instances where the initial offer was significantly reduced upon vehicle inspection. A few people also felt that the company's practices were unsatisfactory and unsympathetic in these situations.

What people talk about most

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the process. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting an easy, simple, and painless process. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Price

Reviewers express satisfaction with the prices offered, often finding them fair or even surprisingly high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more


Company details

  1. Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was kind of stuck with what to do…

I was kind of stuck with what to do with a car I needed to get rid of, I found Carbrain and received a quick, fair offer from Olvin Mejia. Once I accepted the offer Olvin guided me through the necessary steps to have my car towed away.
Within 24 hours my car was gone and I had cash in my hand. Olvin had great communication throughout the transaction including a follow up to insure things went smooth.
I would recommend Carbrain to anyone in the same situation.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Diego, my supervisor made the process so easy for me. Took care of everything smoothly and efficiently. Sold my 2020 RangeRover and Diego was the best help. Him and his team are amazing. 10/10 will recommend to everyone.

21 March 2026
Rated 5 out of 5 stars

Olvin is amazing!

Olvin made everything go smooth and my tow truck driver Miguel was very cheerful and fast and efficient! Olvin made sure the process went smoothly and completely! Thank you pick n pull and carbrain!

19 March 2026
Unprompted review
Rated 4 out of 5 stars

The communication among the various…

The communication among the various parties (car brain, the towing company etc) was a bit disjointed. Bad weather that impacted pickup and my distant location from the pickup did make things challenging though. That said it all worked out well in the end.

12 March 2026
Rated 5 out of 5 stars

Milorad from CarBrain is the man!

CarBrain is such an awesome company and Milorad Pasic is an incredible human, they made the whole experience of getting rid of my broken down car so easy! 10/10 would recommend their services to anyone - you’re the man Milo!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!!!

I am very impressed by this company and I highly recommend them. I have used the company car brain twice so far and will continue using them for any car I need to sell. Car Brain gave me a great offer on my car. The process was easy and hassle free. Olvin Mejia was wonderful to work with. He is very pleasant, has great communication, he is caring and even goes out of his way to check in to make sure everything went smoothly after the tow and after transaction is completed. It was easy to schedule the tow with them and transaction went perfectly. I am very happy I decided to pick car brain for selling my car, and I am happy I had Olvin to assist me through the process. Thank you!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, excellent experience. Thank you to Olvin Mejia for being available via text and call every step of the way. Getting an offer was very easy, fair offer, even better service.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth transition posted my car quick…

Smooth transition posted my car quick response and offer they picked my car up within a day or two check received with bill off sale at time of trade no waiting needed it gone ASAP best option I could make will recommend and use again if needed thank you guys

7 March 2026
Rated 5 out of 5 stars

Excellent conversations

I had great communication with CB, by phone, text and email. Everything was said and done perfectly, so that I could understand what was needed and what was coming next. There were no guessing games, everything was explained in clear and concise directions, this made it easy to follow.

10 March 2026
Rated 5 out of 5 stars

REAL DEAL

My experience with CarBrain was very easy and professional. The biggest thing I like is communication and that is something CarBrain most definitely did, if it was by phone, email or text. Communication was there. The transaction was smooth and on time.
Thank you CarBrain

12 March 2026
Unprompted review

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