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Carbon Zorro Reviews 31

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TrustScore 3.5 out of 5

3.6

Car Accessories Store
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Company details

  1. Car Accessories Store

Contact info

3.6

Average

TrustScore 3.5 out of 5

31 reviews

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4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Paid order #27461 stuck at “Packed” since Aug 8 – no response

Updated:
Finally got my order, every was ok with items.
But customer service so poor. Need to improve.

Order #27461, paid on Aug 8, 2025.
Since then: status “Packed”, no shipment, no tracking, no replies to three emails; phone/chat give automated answers only. Today is Aug 19, 2025.
Please respond with a firm shipping date and tracking within 48 hours or process a refund. I’ll gladly update this review once resolved.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic price and delivery service

Fantastic price and delivery service, came in the nick of time for my next job. Many thanks people

30 March 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Hello Chris,
Thank you for the review. We wish you all the best.
Kind regards,
CarbonZorro Team

Rated 4 out of 5 stars

To tell the truth I haven't received…

To tell the truth I haven't received the part yet so it's hard to say

13 March 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Hello,
One of our colleagues sent you information via e-mail reg. required data.
Could you, please, answer him? Thank you very much.

And THANK YOU VERY MUCH for contacting us (and shopping with us :) )
Best regards
Carbon Zorro Team

Rated 4 out of 5 stars

Good job

Good job, very responsive!

12 March 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Good morning,
Thank you for shopping with us and for your review.
We are trying to do our best :)
We invite you to permanent cooperation with us.
Best regards / Saludos cordiales
CarbonZorro Team

Rated 3 out of 5 stars

The transport to me took two weeks from…

The transport to me took two weeks from the day you sent the package on Monday 10:th February and I got it today Monday 24:th February. UPS never called me by phone before the arrival, so I found the package outside my entrance door.

Kind regards
Jaan Karsna

24 February 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Good morning,
We are sorry for the inconvenience that you have suffered. As a company, we make every effort to ensure that the entire transaction is for our customer as optimally as possible. Unfortunately, sometimes one of the elements fails. Thank you for the information about the problem with the transport company, we will certainly deal with it, especially taking into account that problems with the delivery, unfortunately, had an impact on your rating of our company.
Best regards,

CarbonZorro Team

Rated 5 out of 5 stars

Very good comuncation

Very good comuncation, fast delivery, good products.

13 February 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Hello,
Thank you very much for your review.
Best regards
CarbonZorro Team

Rated 5 out of 5 stars

Pawel is very good.

16 January 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Hello,
Thank you very much for your evaluation. It's really nice to hear.
We always are trying to do our best.
Regards
CarbonZorro Team

Rated 5 out of 5 stars

fast shipment

fast shipment, excellent

7 January 2020
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Hello,
Thank you very much for your opinion :)
Best regards,
CarbonZorro Team

Rated 5 out of 5 stars

Very good service.

Very good service.
François
Poissy France

16 October 2019
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Bonjour,
Merci beaucoup pour l'évaluation
Cordialement
CarbonZorro Team

Rated 5 out of 5 stars

Great service from Carbon Zorro

Great service from Carbon Zorro. Kept me updated with info about the shipment and very quick to respond to any queries.

26 September 2019
Unprompted review
Carbon Zorro logo

Reply from Carbon Zorro

Hello,
Thank you very much for your opinion. We are happy that you were satisfied with our services.
Best regards,
CarbonZorro Team

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