Please please do not order from them. Ordered a case and EarPods. . 6 weeks and no delivery. Multiple emails ignored. Had to raise a case with PayPal in the end. One upset son and frustrated dad. T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered phone case on February 28, 2026, no delivery as of two months later. Sent 3 follow-up messages. Carbon Conceptz responded to the first message saying they were checking tracking, then no furth... See more
Here’s a shorter version: ⸻ Nice looking case — really smart design and fits well. However, delivery took weeks with no clear updates or estimated time, and I didn’t even get a notificati... See more
They are a fraud company who will intentionally delay shipments so you can’t secure a return or refund. Need to be shut down asap.
1.9
Poor
31 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not great
Unfortunately, I received the wrong color. I tried to contact the webshop several times, but unfortunately didn’t receive a response. Delivery took about a week, which was okay, and the product was well packaged. The quality is decent, but not exceptional.
Overall a bit disappointing, mainly because of the lack of communication — otherwise, it could have been a much better experience.
12 July 2025
Unprompted review
Got the phone case 2 weeks after…
Got the phone case 2 weeks after ordering, very beautifully packaged and no damage to it. The phone case sits well feels well and looks very cool
23 July 2025
Unprompted review
Scam company
Scam company
Ordered 17th of May 2025
Still waiting for 1 months now for my cover
Customer service give standard reply yo look into it . But if you don't reach out again after a week you get no answer. Just saying a standard reply the are looking into it
17 May 2025
Unprompted review
Nice cover, sad you cant feel the carbon
Nice cover, lightweight and magsafe works for my use with a strong car phone holder - Im a bit sad that you cant feel the carbon itself, but it has a some kind of surface treatment.
Packaging was real nice, with "carbon" where you can feel the texture.
25 May 2025
Unprompted review
Useless product. Useless customer service.
The MagSafe case that costs best part of £40 is useless it barely sticks to the charger & it doesn’t charge. Their customer service is just as useless.
18 May 2025
Unprompted review
Scam Company
19 September 2024
Unprompted review
No Help
They don’t respond to customer support email, Phone number or instagram account says it’s a Texas based company but ships from china and processes their orders in the middle of the night. Probably dropshippers just in for a quick buck
3 April 2025
Unprompted review
Amazing product and fast shipping
The phone case arrived last night with a free screen protector and rubbing alcohol to clean my screen before applying it the MagSafe magnets are also super strong and tight and it also just a beautiful phone case would recommend!
22 February 2025
Unprompted review
Satisfied
Real Carbon fibre and came within a week, very good and comes with screen protector and you can buy what ever phone model you have, 100% would recommend
25 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.