Car Planet Reviews 

AVOID AVOID AVOID

Car Planet Barnet is genuinely one of the worst dealerships I’ve ever dealt with. If you value your money, your time, or your sanity, avoid this place completely.

We bought a car from them in August last year and the after‑sales service has been an absolute disgrace. The car has a serious battery issue — it dies constantly, and we now need jump‑start it every single time we want to use it. This isn’t a “minor fault”.

We purchased the RAC Platinum Warranty + Maintenance Repair Plan, which clearly states:

“If your vehicle requires Maintenance under the Plan… it is best to go back to your selling dealer in the first instance.”

So we did exactly that — and it’s been nothing but stress, excuses, and complete incompetence.

They take forever to answer the phone, and when they finally do, they fob you off, promise call‑backs that never happen, or hang up on you.

Not once have they taken ownership, not once have they tried to resolve the issue, and not once have they shown even the slightest interest in helping a customer who followed the warranty instructions.

Their behaviour is unprofessional, unreliable, and borderline disrespectful.

Once they’ve taken your money, they simply do not care.

Car Planet Barnet has made what should be a simple warranty process feel like a battle.

I would strongly advise anyone reading this to stay far away from this dealership. The after‑sales experience is genuinely shocking.

Very helpful and comprehensive support and huge range of very high quality vehicles - less cars available at the very low budget end of the spectrum. Was a little slow to get the keys once the purchase was made, but they were very busy all weekend so very understandable. Great system of QR codes on the vehicles and links through to the well maintained website. Would Recommend.

Customer serwise, friendly and helpfull staff

It was a great experience to get my car soon and would like to say Anisa working there is a great employee, took alot of trouble to make it work out and also delivered my car at night even when it was so far. Great work and great company

Unfortunately I had an issue with my car relatively soon after purchase. A problem with an ECU. Seems that this is a common issue with modern cars these days.
I never felt that the problem with the electronics was Car Planet's fault, however initially it took some time to get things moving and I definitely think Car Planet could improve their telephone system. Overall however, Car Planet did everything that was asked of them.

Having tried unsuccessfully to repair the electronics in the vehicle, Car Planet offered me the opportunity to send it to a manufacturers dealership and pay for all the repairs, (as they knew I really wanted that particular car). However, I decided ultimately on to settle for a full refund and I have to say that Cara and her 'after sales' team were very professional. Having got the car down to them at their Enfield mega centre, with no further questions asked, Cara assured me that a full refund would be in my bank account within 2 working days. True to her word, the money was in the bank the next day.

Thank you to Cara and her after sales team. Having put a lot of money into the car's purchase, it could have been a very anxious time for me, but you looked after me exceptionally well and I am grateful.

JD. Hertfordshire

Very good customer service from staff. Angel, Allan Johnson, Hussain and David were on point. Very respectful, helpful and friendly.
The car I bought was clean and drives well.

This company and the manager were absolutely brilliant and the two young gentlemen I was dealt with were exactly the same Wood recommend anybody to get a car from them I think my son will be getting his from there next absolutely brilliant

After my car purchase from Car planet on 6th June 2026:I had few issues on my car. Due to the unavailability of after sale team on my phone calls and emails I submitted my review about my experience in Trust pilot.
The next day I received an email from Mashrur, They gave me one garage date on 29th. Due to my personal issues I couldn’t have that date to accept. I sent 3-4 emails regarding further available dates which I can choose. No reply. I tried to call no reply.
I don’t know why I am having this?
I feel like I am punished by getting a car from car planet.
I don’t know how to resolve this issue?
Anyone know how to do formal complaint about this ? Whom I contact for my rights?

It was a great experience with carplanet Watford smooth and quick, mash and alvjon were lovely..

Great sales team.Mohamed was extremely helpful at the Croxley. Green branch and provided excellent customer service throughout. I also appreciate Car Planet’s commitment to resolving any issues that may arise after purchase.They were professional, responsive. A trustworthy company that I would confidently recommend to anyone looking to buy a car.

I saw a car at car planet Barnet and went to view it. Many parts were missing and the paintwork was damaged, but they did not properly tell me about these issues.
When I went to collect the car, I noticed that some items were missing and mentioned this to them. They told me that they would contact me and provide the missing items. After that, they neither answered my calls nor replied to my emails.
I deeply regret buying this car and feel that I should never have purchased it from this dealer. The staff are not cooperative and do not care. Their only aim is to sell you a car. They will treat you very well until you buy the car, but once you have purchased it, they will not answer your calls or communicate with you properly.
Even if they answer your call, they will say that they will contact you or get back to you, but they never call back or reply to emails.
My advice to everyone is please do not buy a car from this dealer. If you buy from them, you are putting yourself at a huge risk and may lose your peace of mind. My peace of mind has been completely destroyed since buying this car. The car has so many problems, and now they are not even accepting responsibility for them.
I would advise people to go directly to a reputable manufacturer-approved dealership for the brand of car they want to buy. You may have to pay a little more, but at least you are more likely to receive a better car, better service, and greater peace of mind. In my experience, paying a large amount of money to an independent dealer and still receiving a car with damage, missing items, and poor after-sales service is simply not worth it.
It is better to spend your money somewhere you feel confident and properly supported. My advice is to be extremely careful and think seriously before buying a car from this dealer.

Really bad customer service!
Never purchase anything they will offer you. The service will never be provided, or if it is provided, poorly.

I’ve been trying for over 2 weeks book my service through the customer service, sent multiple emails, and never got a response bad, it happen to me last time, and now again. It is always going to be like that, poor management team and coordination.
Be careful what you purchase!

Major clutch issues within a day of collecting the car. It takes over an hour to get through to someone on the phone and when you do speak to someone they are never able to actually help and you get fobbed off with someone will call you back, which never happens. 3 emails sent to the same person in the “after sales” team and no responses. I am now left with a car that is too unsafe to drive and getting no help. The cars are meant to have a very thorough inspection but our experience would suggest otherwise.

Please stay away thay have no after care must be one person to deal with it all and must b getting loads of problems spent hours on phone to get no answer my 80 year old mum got a car from them lasted to weeks before cluch and sumthing else goes wrong thay have had it 3 weeks now and still won’t tell her when it will be fixed

Very happy with the young man who helped me through the whole process, Caspa/ Jaspa. Also the young woman who sorted out the last stages of the paperwork.
My only criticism was that only leaving I discovered the tank was nearly empty. This part of London is unknown to me, so finding a garage was not easy.

Very very poor one worsts services ever seen
⭐☆☆☆☆

I am very disappointed with the after-sales service provided by the dealership.

Before purchasing the vehicle, I identified a few minor issues and was assured they would be rectified by the after-sales team. Relying on those assurances, I proceeded with the purchase.

Unfortunately, my experience after the sale has been extremely poor. The vehicle was retained for nearly a week to address relatively minor issues, yet no courtesy car was provided. Communication throughout the process was unsatisfactory, with repeated delays, limited updates, unanswered calls, and the need for me to continually chase progress.

A professional after-sales service is just as important as the sales process. In my experience, the level of customer care, communication, and responsiveness fell well below the standard I expected.

I hope this feedback encourages the dealership to improve its after-sales support and customer service.

My experience at Car Planet was very smooth and satisfying, as the Sales Executive Mr Qaim was very helpful & very professional and helped us in every way to make our car purchase smoothly. And my entire stay was very pleasant. I'm thankful to Mr Qaim for his efficient Customer service.
I already recommended to my friends
If they are looking to get their new car visiting Car planet would be very helpful.
My visiting branch was Watford.
I wish Car planet and their staff all the best and keep continuing their good services .

Excellent call- advisor Ahmad from after sales fixed my issue and was very very helpful and clear-and saved me lots of stress.

They have good cars but their AFTERSALES IS SHIT. Pls don’t take any ADDON PACKAGES FROM THEM ITS A COMPLETE SCAM