Capture Reviews 28

Great service was explained how it worked and what I needed to do and help with that

Amazing service from start to finish! The guys at Capture where great at explaining everything throughout the process so we really knew how the AI would work itself, and how it would work with our InstaGen battery and Octopus Agile. We are already seeing the benefits, would definitely recommend!

Helpful and attentive to my battery only idea, though while we decided not to pursue this model. The use case they have shown looked very promising, but we went with a solar panel with a moderate size battery solution instead.

Hari has been very good with our enquiry, with that level of support they deserve this positive experience.

We purchased a 10 kWh house battery from Retrofitted (partnering with InstaGen) to complement an existing 3.75 kW solar panel set-up. The purchase decision was assisted by Retrofitted's friendly sales person, Claudia, who answered our pre-sale questions thoroughly, promptly, and without rushing us into a decision before we were ready.

After the battery was installed a configuration problem became apparent which had been caused by a cable from the original solar panel installation having been mislabelled in the consumer unit. Unfortunately this was not double-checked by InstaGen's installers. (It was successfully rectified subsequently.)

Even at this stage Claudia followed up the sale to ensure that we were happy with the result. Her friendly and caring support has been very reassuring.

I should mention here that her colleague Johannes also got in touch. He talked us through the decisions involved in optimising the totality of the set-up, including recommendations for suitable tariff packages offered by competing energy suppliers. This too has been very helpful.

I have withheld one star because of the teething problem that should have been avoided during the installation.

Melchior was extremely helpful, pleasing to deal with someone so polite and knowledgeable.
Thank you

Very happy with the guidance and service we gave received and continue to receive from retrofitted! Always on hand to answer questions and give advice.

"After extensive research and filtering through numerous options, I can confidently say this is one of the best solar suppliers I’ve come across. They answered all my questions, provided the right products, and offered a reasonable price. The installation was done to the highest standards. A big thank you to Sam for his kind assistance and seamless service. Highly recommended!"